User's Manual
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phones
- Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
- Understanding Security Features for Cisco Unified IP Phones
- Reducing Power Consumption on the Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phones on Your Network
- Understanding Interactions with Other Cisco Unified IP Telephony Products
- Providing Power to the Cisco Unified IP Phones
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address for a Cisco Unified IP Phones
- Setting Up the Cisco Unified IP Phones
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phones
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phones
- Configuring Settings on the Cisco Unified IP Phones
- Configuration Menus on the Cisco Unified IP Phones
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration Menu
- SIP Configuration Menu for SIP Phones Only
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration Menu
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Cisco Unified IP Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Enabling EnergyWise on the Cisco Unified IP Phone
- Customizing the Cisco Unified IP Phones
- Monitoring the Cisco Unified IP Phones Remotely
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Symptom: The Cisco Unified IP Phone Displays the Message Security Error
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phones
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phones
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Cisco Unified IP Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for Cisco Unified IP Phone
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

4-13
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 4 Configuring Settings on the Cisco Unified IP Phones
Network Configuration Menu
TFTP Server 2 Optional backup TFTP server that the phone with an IPv4
address uses if the primary TFTP server is unavailable.
If neither the primary TFTP server nor the backup TFTP
server is listed in the CTL or ITL files on the phone, you
must unlock the file before you can save changes to the
TFTP Server 2 option. In this case, the phone will delete
the file when you save changes to the TFTP Server 2
option. A new CTL file or ITL file will be downloaded
from the new TFTP Server 2 address.
When the phone looks for its TFTP server, it gives
precedence to manually assigned TFTP servers, regardless
of the protocol. If your configuration includes both IPv6
and IPv4 TFTP servers, the phone prioritizes the order that
it looks for its TFTP server by giving priority to manually
assigned IPv6 TFTP servers and IPv4 TFTP servers. The
phone looks for its TFTP server in the following order:
1. Manually assigned IPv6 TFTP servers
2. Manually assigned IPv4 TFTP servers
3. DHCPv6 assigned TFTP servers
4. DHCP assigned TFTP servers
Note For information about the CTL and ITL files, see
Cisco Unified Communications Manager Security
Guide. For information about unlocking CTL and
ITL files, see
Unlocking the CTL and ITL Files,
page 4-41
1. Unlock the CTL or ITL files if
necessary (for example, if you
are changing the administrative
domain of the phone). If the CTL
and ITL files both exist, unlock
either file.
2. Unlock network configuration
options.
3. Enter an IP address for the TFTP
Server 1 option.
4. Scroll to the TFTP Server 2
option, press the Edit softkey,
and then enter a new backup
TFTP server IP address.
5. Press the Validat e softkey, and
then press the Save softkey.
Note If you forgot to unlock the
CTL file, you can change the
TFTP Server 2 address in the
CTL file, then erase the CTL
file by pressing the Erase
softkey from the Security
Configuration menu. A new
CTL file will be downloaded
from the new TFTP Server 2
address.
BOOTP Server Indicates whether the phone obtains its configuration from
a Bootstrap Protocol (BootP) server instead of from a
DHCP server.
Display only—Cannot configure.
Table 4-3 IPv4 Configuration Menu Options (continued)
Option Description To Change










