User's Manual

Contents
vii
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
CHAPTER 7 Monitoring the Cisco Unified IP Phones Remotely 7-1
Accessing the Web Page for a Phone 7-2
Disabling and Enabling Web Page Access 7-3
Configuring the Cisco Unified IP Phone to use HTTP/HTTPS Protocols 7-4
Device Information 7-4
Network Configuration 7-5
Network Statistics 7-9
Device Logs 7-11
Streaming Statistics 7-11
CHAPTER 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones 8-1
Model Information Screen 8-2
Status Menu 8-2
Status Messages Screen 8-3
Network Statistics Screen 8-9
Firmware Versions Screen 8-12
Expansion Module Status Screen 8-13
Call Statistics Screen 8-14
Using Test Tone 8-16
CHAPTER 9 Troubleshooting and Maintenance 9-1
Resolving Startup Problems 9-1
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications
Manager
9-2
Identifying Error Messages 9-3
Checking Network Connectivity 9-3
Verifying TFTP Server Settings 9-3
Verifying IP Addressing and Routing 9-3
Verifying DNS Settings 9-4
Verifying Cisco Unified Communications Manager Settings 9-4
Cisco CallManager and TFTP Services Are Not Running 9-4
Creating a New Configuration File 9-5
Registering the Phone with Cisco Unified Communications Manager 9-5
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6
Symptom: The Cisco Unified IP Phone Displays the Message Security Error 9-6
Cisco Unified IP Phone Resets Unexpectedly 9-6
Verifying the Physical Connection 9-6