User's Manual
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phones
- Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
- Understanding Security Features for Cisco Unified IP Phones
- Reducing Power Consumption on the Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phones on Your Network
- Understanding Interactions with Other Cisco Unified IP Telephony Products
- Providing Power to the Cisco Unified IP Phones
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address for a Cisco Unified IP Phones
- Setting Up the Cisco Unified IP Phones
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phones
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phones
- Configuring Settings on the Cisco Unified IP Phones
- Configuration Menus on the Cisco Unified IP Phones
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration Menu
- SIP Configuration Menu for SIP Phones Only
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration Menu
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Cisco Unified IP Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Enabling EnergyWise on the Cisco Unified IP Phone
- Customizing the Cisco Unified IP Phones
- Monitoring the Cisco Unified IP Phones Remotely
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Symptom: The Cisco Unified IP Phone Displays the Message Security Error
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phones
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phones
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Cisco Unified IP Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for Cisco Unified IP Phone
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

3-10
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 3 Setting Up the Cisco Unified IP Phones
Attaching a Cisco Unified IP Phone Expansion Module
To add support for one expansion module on Cisco Unified IP Phone 7962G, in the Module 1 field,
choose:
• 7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7914,
• 7915 12-Button Line Expansion Module or 7915 24-Button Line Expansion Module for the
Cisco Unified IP Phone Expansion Module 7915, or
• 7916 12-Button Line Expansion Module or 7916 24-Button Line Expansion Module for the
Cisco Unified IP Phone Expansion Module 7916.
Step 7 To add support for a second expansion module on Cisco Unified IP Phones 7961G and 7961G-GE, in
the Module 2 field, choose 7914
14-Button Line Expansion Module.
To add support for a second expansion module on Cisco Unified IP Phone 7962G, in the Module 2 field,
choose:
• 7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Modules 7914,
• 7915 12-Button Line Expansion Module or 7915 24-Button Line Expansion Module for the
Cisco Unified IP Phone Expansion Module 7915, or
• 7916 12-Button Line Expansion Module or 7916 24-Button Line Expansion Module for the
Cisco Unified IP Phone Expansion Module 7916.
Note In the Firmware Load Information section, there are two fields that specify the firmware load
for Modules 1 and 2. You can leave these fields blank to use the default firmware load.
Step 8 Click the Save icon.
A message displays asking you to click the Apply Config for the changes to take effect.
Step 9 Click OK.
Step 10 Click Apply Config.
The Apply Configuration Information dialog appears.
Step 11 Click OK.
Note Refer users to their Cisco Unified CM User Options web pages, so they can configure speed-dial buttons
and program buttons to access phone services on the Cisco
Unified IP Phone Expansion Module. See
How Users Subscribe to Services and Configure Phone Features, page A-3 for more details.
Feature Key Capacity Increase for Cisco Unified IP Phones
The Cisco Unified IP Phone Expansion Modules 7915 and 7916 attach to your Cisco Unified IP Phone
7962G, adding up to 48 extra line appearances or programmable buttons to your phone. The line
capability increase includes Directory Numbers (DN), line information menu, line ring menu, and line
help ID.
You can configure all 48 additional keys on the Cisco Unified IP Phone Expansion Modules 7915 and
7916.
Cisco Unified IP Phones 7961G-GE and 7941G-GE do not support Cisco Unified IP Phone Expansion
Modules 7915 and 7916.










