User's Manual
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phones
- Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
- Understanding Security Features for Cisco Unified IP Phones
- Reducing Power Consumption on the Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phones on Your Network
- Understanding Interactions with Other Cisco Unified IP Telephony Products
- Providing Power to the Cisco Unified IP Phones
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address for a Cisco Unified IP Phones
- Setting Up the Cisco Unified IP Phones
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phones
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phones
- Configuring Settings on the Cisco Unified IP Phones
- Configuration Menus on the Cisco Unified IP Phones
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration Menu
- SIP Configuration Menu for SIP Phones Only
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration Menu
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Cisco Unified IP Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Enabling EnergyWise on the Cisco Unified IP Phone
- Customizing the Cisco Unified IP Phones
- Monitoring the Cisco Unified IP Phones Remotely
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Symptom: The Cisco Unified IP Phone Displays the Message Security Error
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phones
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phones
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Cisco Unified IP Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for Cisco Unified IP Phone
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
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Chapter 3 Setting Up the Cisco Unified IP Phones
Attaching a Cisco Unified IP Phone Expansion Module
Attaching a Cisco Unified IP Phone Expansion Module
The Cisco Unified IP Phone Expansion Module attaches to a Cisco Unified IP Phone 7962G, 7961G and
7961G-GE to extend the number or line appearances or programmable buttons on your phone. These
phones support the Cisco Unified IP Phone Expansion Model 7914, 7915, and 7916. You can customize
the button templates for the Cisco
Unified IP Phone Expansion Module to determine the number of line
appearances and speed dial buttons. See
Modifying Phone Button Templates, page 5-25 for details.
Note The Cisco Unified IP Phone 7941G, 7941G-GX, and 7942G do not support the Cisco Unified IP Phone
Expansion Model 7914, 7915, and 7916.
You can attach one or more Cisco Unified IP Phone Expansion Modules 7914, 7915, or 7916 to the
Cisco Unified IP
Phone 7962G by using one of the following methods:
• When you initially add the phone to Cisco Unified Communications Manager, by selecting
7914
14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion 7914, 7915
12-Button Line Expansion Module or 7915 24-Button Line Expansion Module for the Cisco
Unified IP Phone Expansion Module 7915, or 7916
12-Button Line Expansion Module or
7916
24-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7916
in the Module 1 or Module 2 fields, and choosing the appropriate expansion module firmware. See
in the following procedure.
• After the phone is configured in Cisco Unified Communications Manager.
You can attach a Cisco Unified IP Phone Expansion Module 7914 to the Cisco Unified IP Phone 7961G
and 7961G-GE by using one of the following methods:
• When you initially add the phone to Cisco Unified Communications Manager, you can choose
7914
14-Button Line Expansion Module in the Module 1 or Module 2 fields and then choose the
appropriate expansion module firmware. See
in the following procedure.
• After the phone is configured in Cisco Unified Communications Manager.
To configure the Cisco Unified IP Phone Expansion Module on the Cisco Unified IP Phone, follow
these steps.
Procedure
Step 1 Log in to Cisco Unified Communications Manager Administration.
Cisco Unified Communications Manager Administration window displays.
Step 2 From the menu, choose Device > Phone.
The Find and List Phone page appears. You can search for one or more phones that you want to configure
for the Cisco
Unified IP Phone Expansion Module.
Step 3 Select and enter your search criteria and click Find.
The Find and List Phone window displays showing a list of the phones that match your search criteria.
Step 4 Click the IP Phone that you want to configure for the Cisco Unified IP Phone Expansion Module.
The Phone Configuration window displays.
Step 5 Scroll to the Expansion Module Information section.
Step 6 To add support for one expansion module on Cisco Unified IP Phones 7961G and 7961G-GE, in the
Module 1 field, select 7914
14-Button Line Expansion Module.










