User's Manual
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phones
- Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
- Understanding Security Features for Cisco Unified IP Phones
- Reducing Power Consumption on the Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phones on Your Network
- Understanding Interactions with Other Cisco Unified IP Telephony Products
- Providing Power to the Cisco Unified IP Phones
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address for a Cisco Unified IP Phones
- Setting Up the Cisco Unified IP Phones
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phones
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phones
- Configuring Settings on the Cisco Unified IP Phones
- Configuration Menus on the Cisco Unified IP Phones
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration Menu
- SIP Configuration Menu for SIP Phones Only
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration Menu
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Cisco Unified IP Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Enabling EnergyWise on the Cisco Unified IP Phone
- Customizing the Cisco Unified IP Phones
- Monitoring the Cisco Unified IP Phones Remotely
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Symptom: The Cisco Unified IP Phone Displays the Message Security Error
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phones
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phones
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Cisco Unified IP Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for Cisco Unified IP Phone
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 1 An Overview of the Cisco Unified IP Phones
Overview of Configuring and Installing Cisco Unified IP Phones
6. If you are configuring the network settings on the phone for an
IPv6 network, you can set up an IP address for the phone by
either using DHCPv6 or by manually entering an IP address.
Using DHCPv6—To enable DHCPv6 and allow the DHCPv6
server to automatically assign an IP address to the Cisco Unified
IP Phone and direct the phone to a TFTP server, choose Settings
> Network Configuration> IPv6 Configuration and configure
the following:
• To enable DHCPv6, set DHCPv6 to Ye s. DHCPv6 is
enabled by default.
• To use an alternate TFTP server, set IPv6 Alternate TFTP
Server to Ye s , and enter the IP address for IPv6 TFTP Server
1.
Note Consult with the network administrator if you need to
assign an alternate TFTP server instead of using the
TFTP server assigned by DHCP.
Without DHCP—You must configure the IP address, subnet
mask and TFTP server locally on the phone, choose Settings >
Network Configuration> IPv6 Configuration:
To disable DHCP and manually set an IP address:
a. To disable DHCPv6, set DHCPv6 to No.
b. Enter the static IP address for phone.
c. Enter the IPv6 prefix length.
d. Set IPv6 Alternate TFTP Server to Ye s , and enter IP address
for IPv6 TFTP Server 1.
You must also enter the domain name where the phone resides by
Choosing Settings > Network Configuration.
Note The Cisco Unified IP Phones support having both IPv4
and an IPv6 address concurrently. You can configure
Cisco Unified Communications Manager to support IPv4
devices only, IPv6 devices only, or to support both IPv4
and IPv6 devices concurrently.
See Configuring Startup Network Settings,
page 3-15.
See Network Configuration Menu, page 4-5.
7. Set up security on the phone.
Provides protection against data tampering threats and identity
theft of phones.
See Configuring Security on the Cisco Unified
IP Phones, page 3-15.
8. Make calls with the Cisco Unified IP Phones.
Verifies that the phone and features work correctly.
See Cisco Unified IP Phone 7962G, 7942G,
7961G, 7961G-GE, 7941G, and 7941G-GE
User Guide.
9. Provide information to end users about how to use their phones
and how to configure their phone options.
Ensures that users have adequate information to successfully use
their Cisco Unified
IP Phones.
See Appendix A, Providing Information to
Users Via a Website.
Table 1-8 Checklist for Installing the Cisco Unified IP Phones (continued)
Task Purpose For More Information










