User's Manual
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phones
- Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
- Understanding Security Features for Cisco Unified IP Phones
- Reducing Power Consumption on the Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phones on Your Network
- Understanding Interactions with Other Cisco Unified IP Telephony Products
- Providing Power to the Cisco Unified IP Phones
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address for a Cisco Unified IP Phones
- Setting Up the Cisco Unified IP Phones
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phones
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phones
- Configuring Settings on the Cisco Unified IP Phones
- Configuration Menus on the Cisco Unified IP Phones
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration Menu
- SIP Configuration Menu for SIP Phones Only
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration Menu
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Cisco Unified IP Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Enabling EnergyWise on the Cisco Unified IP Phone
- Customizing the Cisco Unified IP Phones
- Monitoring the Cisco Unified IP Phones Remotely
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Symptom: The Cisco Unified IP Phone Displays the Message Security Error
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phones
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phones
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Cisco Unified IP Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for Cisco Unified IP Phone
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 1 An Overview of the Cisco Unified IP Phones
Overview of Configuring and Installing Cisco Unified IP Phones
Ta b l e 1-7 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications
Manager
Task Purpose For More Information
1. Gather the following information about the phone:
• Phone Model
• MAC address
• Physical location of the phone
• Name or user ID of phone user
• Device pool
• Partition, calling search space, and location
information
• Number of lines and associated directory numbers
(DNs) to assign to the phone
• Cisco Unified Communications Manager user to
associate with the phone
• Phone usage information that affects phone
button template, softkey template, phone features,
IP Phone services, or phone applications
Provides list of configuration requirements for setting
up phones.
Identifies preliminary configuration that you need to
perform before configuring individual phones, such as
phone button templates or softkey templates.
See these sections:
• See Cisco Unified Communications Manager System
Guide,
Cisco Unified IP Phones.
• See Telephony Features Available for the Cisco
Unified IP Phone, page 5-1.
2. Customize phone button templates (if required).
Changes the number of line buttons, speed-dial
buttons, Service URL buttons, or adds a Privacy
button to meet user needs.
You must specify a service URL with an IPv4 address.
See these sections:
• Cisco Communications Manager Administration
Guide,
Phone Button Template Configuration.
• Modifying Phone Button Templates, page 5-25.
3. Add and configure the phone by completing the
required fields in the Phone Configuration window.
Required fields are indicated by an asterisk (*) next to
the field name; for example, MAC address and device
pool.
Adds the device with its default settings to the Cisco
Unified Communications Manager database.
See Cisco Communications Manager Administration
Guide,
Cisco Unified IP Phone Configuration.
For information about Product Specific Configuration
fields, see “?” Button Help in the Phone Configuration
window.
4. Add and configure directory numbers (lines) on the
phone by completing the required fields in the
Directory Number Configuration window. Required
fields are indicated by an asterisk (*) next to the field
name; for example, directory number and presence
group.
Adds primary and secondary directory numbers and
features associated with directory numbers to the
phone.
See these sections:
• See Cisco Unified Communications Manager
Administration Guide,
Directory Number
Configuration.
• See Telephony Features Available for the Cisco
Unified IP Phone, page 5-1.










