User's Manual
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phones
- Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
- Understanding Security Features for Cisco Unified IP Phones
- Reducing Power Consumption on the Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phones on Your Network
- Understanding Interactions with Other Cisco Unified IP Telephony Products
- Providing Power to the Cisco Unified IP Phones
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address for a Cisco Unified IP Phones
- Setting Up the Cisco Unified IP Phones
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phones
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phones
- Configuring Settings on the Cisco Unified IP Phones
- Configuration Menus on the Cisco Unified IP Phones
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration Menu
- SIP Configuration Menu for SIP Phones Only
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration Menu
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Cisco Unified IP Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Enabling EnergyWise on the Cisco Unified IP Phone
- Customizing the Cisco Unified IP Phones
- Monitoring the Cisco Unified IP Phones Remotely
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Symptom: The Cisco Unified IP Phone Displays the Message Security Error
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phones
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phones
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Cisco Unified IP Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for Cisco Unified IP Phone
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

1-21
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 1 An Overview of the Cisco Unified IP Phones
Reducing Power Consumption on the Phones
Security Restrictions
A user cannot barge into an encrypted call if the phone that is used to barge is not configured for
encryption. When barge fails in this case, a reorder (fast busy) tone plays on the phone on which the user
initiated the barge.
If the initiator phone is configured for encryption, the barge initiator can barge into an authenticated or
nonsecure call from the encrypted phone. After the barge occurs, Cisco
Unified Communications
Manager classifies the call as nonsecure.
If the initiator phone is configured for encryption, the barge initiator can barge into an encrypted call,
and the phone indicates that the call is encrypted.
A user can barge into an authenticated call, even if the phone that is used to barge is nonsecure. The
authentication icon continues to appear on the authenticated devices in the call, even if the initiator
phone does not support security.
Reducing Power Consumption on the Phones
The Cisco Unified IP Phones support Cisco EnergyWise (EW). EnergyWise is also known as Power
Save Plus. When your network contains an EnergyWise controller, you can configure these phones to
sleep (power down) and wake (power up) on a schedule to reduce your power consumption. The phone
is powered with switch's Power over Ethernet (PoE) port instead of the power adapter.
You set up each phone to enable or disable the EnergyWise settings. You can also configure EnergyWise
parameters on the enterprise and common phone configuration. If EnergyWise is enabled, you configure
a sleep and wake time, as well as other parameters. These parameters are sent to the phone as part of the
phone configuration XML file.
The switch administrator can wake the phone up before the scheduled time. For more information on
powering up the phones from the switch, see the switch documentation.
Overview of Configuring and Installing Cisco Unified IP Phones
When deploying a new IP telephony system, system administrators and network administrators must
complete several initial configuration tasks to prepare the network for IP
telephony service. For
information and a checklist for setting up and configuring a complete Cisco IP telephony network, see
System Configuration Overview in Cisco Unified Communications Manager System Guide.
After you have set up the IP telephony system and configured system-wide features in Cisco Unified
Communications Manager, you can add Cisco Unified IP Phones to the system.
The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your
network:
• Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager, page 1-21
• Installing Cisco Unified IP Phones, page 1-25
Configuring Cisco Unified IP Phones in Cisco Unified Communications
Manager
To add phones to the Cisco Unified Communications Manager database, you can use:










