User's Manual
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phones
- Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
- Understanding Security Features for Cisco Unified IP Phones
- Reducing Power Consumption on the Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phones on Your Network
- Understanding Interactions with Other Cisco Unified IP Telephony Products
- Providing Power to the Cisco Unified IP Phones
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address for a Cisco Unified IP Phones
- Setting Up the Cisco Unified IP Phones
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phones
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phones
- Configuring Settings on the Cisco Unified IP Phones
- Configuration Menus on the Cisco Unified IP Phones
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration Menu
- SIP Configuration Menu for SIP Phones Only
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration Menu
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Cisco Unified IP Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Enabling EnergyWise on the Cisco Unified IP Phone
- Customizing the Cisco Unified IP Phones
- Monitoring the Cisco Unified IP Phones Remotely
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Symptom: The Cisco Unified IP Phone Displays the Message Security Error
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phones
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phones
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Cisco Unified IP Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for Cisco Unified IP Phone
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 1 An Overview of the Cisco Unified IP Phones
Understanding Security Features for Cisco Unified IP Phones
• Cisco Catalyst Switch (or other third-party switch)—The switch must support 802.1X, so it can act
as the authenticator and pass the messages between the phone and the authentication server. When
the exchange completes, the switch grants or denies the phone access to the network.
Best Practices—Requirements and Recommendations
• Enable 802.1X Authentication—If you want to use the 802.1X standard to authenticate Cisco
Unified IP Phones, be sure that you have properly configured the other components before enabling
it on the phone. See
802.1X Authentication and Status, page 4-44 for more information.
• Configure PC Port—The 802.1X standard does not take into account the use of VLANs and thus
recommends that only a single device should authenticate to a specific switch port. However, some
switches (including Cisco Catalyst switches) support multi-domain authentication. The switch
configuration determines whether you can connect a PC to the phone’s PC port.
–
Enabled—If you are using a switch that supports multi-domain authentication, you can enable
the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy
EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached
PC. For more information about IEEE 802.1X support on the Cisco Catalyst switches, see the
Cisco Catalyst switch configuration guides at:
http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.
html
–
Disabled—If the switch does not support multiple 802.1X-compliant devices on the same port,
you should disable the PC Port when 802.1X authentication is enabled. See
Security
Configuration Menu, page 4-32 for more information. If you do not disable this port and
subsequently attempt to attach a PC to it, the switch will deny network access to both the phone
and the PC.
• Configure Voice VLAN—Because the 802.1X standard does not account for VLANs, you should
configure this setting based on the switch support.
–
Enabled—If you are using a switch that supports multi-domain authentication, you can continue
to use the voice VLAN.
–
Disabled—If the switch does not support multi-domain authentication, disable the Voice VLAN
and consider assigning the port to the native VLAN. See
Security Configuration Menu,
page 4-32 for more information.
• Enter MD5 Shared Secret—If you disable 802.1X authentication or perform a factory reset on the
phone, the previously configured MD5 shared secret is deleted. See
802.1X Authentication and
Status, page 4-44 for more information.










