User's Manual
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phones
- Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
- Understanding Security Features for Cisco Unified IP Phones
- Reducing Power Consumption on the Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phones on Your Network
- Understanding Interactions with Other Cisco Unified IP Telephony Products
- Providing Power to the Cisco Unified IP Phones
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address for a Cisco Unified IP Phones
- Setting Up the Cisco Unified IP Phones
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phones
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phones
- Configuring Settings on the Cisco Unified IP Phones
- Configuration Menus on the Cisco Unified IP Phones
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration Menu
- SIP Configuration Menu for SIP Phones Only
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration Menu
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Cisco Unified IP Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Enabling EnergyWise on the Cisco Unified IP Phone
- Customizing the Cisco Unified IP Phones
- Monitoring the Cisco Unified IP Phones Remotely
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Symptom: The Cisco Unified IP Phone Displays the Message Security Error
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phones
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phones
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Cisco Unified IP Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for Cisco Unified IP Phone
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 1 An Overview of the Cisco Unified IP Phones
Understanding Security Features for Cisco Unified IP Phones
Supporting 802.1X Authentication on Cisco Unified IP Phones
These sections provide information about 802.1X support on the Cisco Unified IP Phones:
• Overview, page 1-19
• Required Network Components, page 1-19
• Best Practices—Requirements and Recommendations, page 1-20
Overview
Cisco Unified IP Phones and Cisco Catalyst switches have traditionally used Cisco Discovery Protocol
(CDP) to identify each other and determine parameters such as VLAN allocation and inline power
requirements. However, CDP is not used to identify any locally attached PCs. Therefore, Cisco Unified
IP Phones provide an EAPOL pass-through mechanism. With this mechanism, a PC locally attached to
the Cisco Unified IP Phone may pass EAPOL messages to the 802.1X authenticator in the LAN switch.
This prevents the Cisco Unified IP Phone from having to act as the authenticator, yet allows the LAN
switch to authenticate a data end point prior to accessing the network.
In conjunction with the EAPOL pass-through mechanism, Cisco Unified IP Phones provide a proxy
EAPOL-Logoff mechanism. In the event that the locally attached PC disconnects from the Cisco Unified
IP Phone, the LAN switch does see the physical link fail, because the link between the LAN switch and
the Cisco Unified IP Phone is maintained. To avoid compromising network integrity, the IP Phone sends
an EAPOL-Logoff message to the switch on behalf of the downstream PC, which triggers the LAN
switch to clear the authentication entry for the downstream PC.
The Cisco Unified IP Phones also contain an 802.1X supplicant, in addition to the EAPOL pass-through
mechanism. This supplicant allows network administrators to control the connectivity of Cisco Unified
IP Phones to the LAN switch ports. The phone 802.1X supplicant uses the EAP-FAST, EAP-TLS, and
EAP-MD5 options for network authentication.
Required Network Components
Support for 802.1X authentication on Cisco Unified IP Phones requires several components, including:
• Cisco Unified IP Phones—The phone acts as the 802.1X supplicant, which initiates the request to
access the network.
• Cisco Secure Access Control Server (ACS) (or other third-party authentication server)—The
authentication server and the phone must both be configured with a shared secret that is used to
authenticate the phone.
Secure (encrypted) MeetMe Minimum security level is
authenticated
Secure conference bridge
Conference accepts encrypted and authenticated
calls
Secure (encrypted) MeetMe Minimum security level is
non-secure
Only secure conference bridge available and used
Conference accepts all calls
Table 1-6 Security Restrictions with Conference Calls (continued)
Initiator’s Phone
Security Level Feature Used Security Level of Participants Results of Action










