User's Manual
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phones
- Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
- Understanding Security Features for Cisco Unified IP Phones
- Reducing Power Consumption on the Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phones on Your Network
- Understanding Interactions with Other Cisco Unified IP Telephony Products
- Providing Power to the Cisco Unified IP Phones
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address for a Cisco Unified IP Phones
- Setting Up the Cisco Unified IP Phones
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phones
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phones
- Configuring Settings on the Cisco Unified IP Phones
- Configuration Menus on the Cisco Unified IP Phones
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration Menu
- SIP Configuration Menu for SIP Phones Only
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration Menu
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Cisco Unified IP Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Enabling EnergyWise on the Cisco Unified IP Phone
- Customizing the Cisco Unified IP Phones
- Monitoring the Cisco Unified IP Phones Remotely
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Symptom: The Cisco Unified IP Phone Displays the Message Security Error
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phones
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phones
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Cisco Unified IP Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for Cisco Unified IP Phone
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

1-13
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 1 An Overview of the Cisco Unified IP Phones
Understanding Security Features for Cisco Unified IP Phones
Overview of Supported Security Features
Table 1-4 provides an overview of the security features that the Cisco Unified IP Phones support. For
more information about these features and about Cisco Unified Communications Manager and
Cisco
Unified IP Phone security, see Cisco Unified Communications Manager Security Guide.
For information about current security settings on a phone, choose Settings > Security Configuration
and choose Settings > Device Configuration > Security Configuration. For more information, see
Security Configuration Menu, page 4-32.
Note Most security features are available only if a certificate trust list (CTL) is installed on the phone. For
more information about the CTL, see
Configuring the Cisco CTL Client in Cisco Unified
Communications Manager Security Guide.
Cisco Extension Mobility HTTPS support See What Networking Protocols are Used?, page 1-5
802.1X Authentication for Cisco Unified IP
Phones
See these sections:
• Supporting 802.1X Authentication on Cisco
Unified IP Phones, page 1-19
• Security Configuration Menu, page 4-32
• Status Menu, page 8-2
• Troubleshooting Cisco Unified IP Phone
Security, page 9-9
Table 1-3 Cisco Unified IP Phones and Cisco Unified Communications Manager Security
Topics (continued)
Topic Reference
Ta b l e 1-4 Overview of Security Features
Feature Description
Image authentication Signed binary files (with the extension .sbn) prevent tampering with the firmware image
before it is loaded on a phone. Tampering with the image causes a phone to fail the
authentication process and reject the new image.
Customer-site certificate
installation
Each Cisco Unified IP Phone requires a unique certificate for device authentication. Phones
include a manufacturing installed certificate (MIC), but for additional security, you can
specify in Cisco Unified
Communications Manager Administration that a certificate be
installed by using the Certificate Authority Proxy Function (CAPF). Alternatively, you can
install a Locally Significant Certificate (LSC) from the Security Configuration menu on the
phone. See
Configuring Security on the Cisco Unified IP Phones, page 3-15 for more
information.
Device authentication Occurs between the Cisco Unified Communications Manager server and the phone when each
entity accepts the certificate of the other entity. Determines whether a secure connection
between the phone and a Cisco Unified Communications Manager should occur, and if
necessary, creates a secure signaling path between the entities by using TLS protocol. Cisco
Unified Communications Manager will not register phones unless they can be authenticated
by the Cisco Unified
Communications Manager.










