User's Manual
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phones
- Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
- Understanding Security Features for Cisco Unified IP Phones
- Reducing Power Consumption on the Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phones on Your Network
- Understanding Interactions with Other Cisco Unified IP Telephony Products
- Providing Power to the Cisco Unified IP Phones
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address for a Cisco Unified IP Phones
- Setting Up the Cisco Unified IP Phones
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phones
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phones
- Configuring Settings on the Cisco Unified IP Phones
- Configuration Menus on the Cisco Unified IP Phones
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration Menu
- SIP Configuration Menu for SIP Phones Only
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration Menu
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Cisco Unified IP Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Enabling EnergyWise on the Cisco Unified IP Phone
- Customizing the Cisco Unified IP Phones
- Monitoring the Cisco Unified IP Phones Remotely
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Symptom: The Cisco Unified IP Phone Displays the Message Security Error
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phones
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phones
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Cisco Unified IP Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for Cisco Unified IP Phone
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

Index
IN-11
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
loading stored phone image 2-7
obtaining IP address 2-7
obtaining power 2-7
requesting configuration file 2-8
requesting CTL file 2-7
understanding 2-7
statistics
network
7-9
streaming 7-11
Status menu 8-1, 8-2
status messages 8-3
Status Messages screen 8-3
Status Messages web page 7-2, 7-11
status screen
expansion module
8-13
Stream 0 web page 7-11
Stream 1 web page 7-3, 7-11
Stream 2 web page 7-3, 7-11
Stream 3 web page 7-3, 7-11
Stream 4 web page 7-3, 7-11
Stream 5 web page 7-3, 7-11
streaming statistics 7-11
Subnet Mask 4-10
supplicant, in 802.1X 1-19
Survivable Remote Site Telephony
See SRST
switch
Cisco Catalyst
2-2
internal Ethernet 2-2
SW port
LLDP-MED
4-37, 7-8
SW Port Configuration 4-8
T
TCP 1-8
technical specifications, for Cisco Unified IP Phone D-1
telephony features
abbreviated dialing
5-2
any call pickup 5-3
audible message waiting indicator 5-3
auto answer 5-3
auto dial 5-3
auto pickup 5-3
barge 1-21, 5-4
block external to external transfer 5-4
Busy Lamp Field (BLF) Pickup 5-5, B-1
Busy Lamp Field (BLF) speed dial 5-5
Call Back 5-5
call display restrictions 5-5
caller ID 5-7
caller id blocking 5-7
call forward 5-6
call forward destination override 5-6
call park 5-6
call recording 5-7
call waiting 5-7
cbarge 5-4
Cisco Extension Mobility Change PIN 5-8, B-3
Cisco Extension Mobility Cross Cluster (EMCC) 5-8
Cisco IP Manager Assistant (Cisco IPMA) 5-8
client matter codes 5-8
conference 5-9
configurable call forward display 5-6, 5-9
CTI applications 5-9
directed call park 5-9
directed call pickup 5-9
direct transfer 5-9
distinctive ring 5-9
do not disturb (DND) 5-10
enbloc dialing 5-10
extension mobility 5-8
fast dial service 5-10
forced authorization codes 5-11
group call pickup 5-11
help system 5-11
hold 5-11
hold reversion 5-12










