User's Manual

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
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Chapter 1 An Overview of the Cisco Unified IP Phones
What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
Feature Overview
Cisco Unified IP Phones provide traditional telephony functionality, such as call forward, call transfer,
redial, speed dial, conference call, and voice message system access. Cisco
Unified IP Phones also
provide a variety of other features. For an overview of the telephony features that the
Cisco
Unified IP Phones support and for tips on configuring them, see Telephony Features Available for
the Cisco Unified IP Phone, page 5-1.
With other network devices, you must configure Cisco Unified IP Phones to prepare them to access
Cisco
Unified Communications Manager and the rest of the IP network. By using DHCP, you have fewer
settings to configure on a phone, but if your network requires it, you can manually configure an IP
address, TFTP server, subnet information, and so on. For instructions on configuring the network
settings on the Cisco
Unified IP Phones, see Configuring Settings on the Cisco Unified IP Phones.
Cisco Unified IP Phones can interact with other services and devices on your IP network to provide
enhanced functionality. For example, you can integrate the Cisco
Unified IP Phones with the corporate
Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for
coworker contact information directly from their IP Phones. You can also use XML to enable users to
access information such as weather, stocks, quote of the day, and other web-based information. For
information about configuring such services, see
Configuring Corporate Directories, page 5-24 and
Setting Up Services, page 5-28.
Finally, because the Cisco Unified IP Phones are network devices, you can obtain detailed status
information from it directly. This information can assist you with troubleshooting many problems users
might encounter when using their Cisco Unified IP Phones. See
Viewing Model Information, Status, and
Statistics on the Cisco Unified IP Phones for more information.
Related Topics
• Configuring Settings on the Cisco Unified IP Phones, page 4-1
• Configuring Features, Templates, Services, and Users, page 5-1
• Troubleshooting and Maintenance, page 9-1
Configuring Telephony Features
You can modify additional settings for the Cisco Unified IP Phones from Cisco Unified
Communications Manager Administration. Use this web-based application to set up phone registration
criteria and calling search spaces, to configure corporate directories and services, and to modify phone
button templates, among other tasks. See
Telephony Features Available for the Cisco Unified IP Phone,
page 5-1 and the Cisco Unified Communications Manager documentation for additional information.
For more information about Cisco Unified Communications Manager Administration, see
Cisco
Unified Communications Manager documentation, including Cisco Unified Communications
Manager Administration Guide. You can also use the context-sensitive help available within the
application for guidance.
You can access Cisco Unified Communications Manager documentation at this location:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
You can access Cisco Unified Communications Manager Business Edition documentation at this
location:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html