User's Manual
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phones
- Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
- Understanding Security Features for Cisco Unified IP Phones
- Reducing Power Consumption on the Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phones on Your Network
- Understanding Interactions with Other Cisco Unified IP Telephony Products
- Providing Power to the Cisco Unified IP Phones
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address for a Cisco Unified IP Phones
- Setting Up the Cisco Unified IP Phones
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phones
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phones
- Configuring Settings on the Cisco Unified IP Phones
- Configuration Menus on the Cisco Unified IP Phones
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration Menu
- SIP Configuration Menu for SIP Phones Only
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration Menu
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Cisco Unified IP Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Enabling EnergyWise on the Cisco Unified IP Phone
- Customizing the Cisco Unified IP Phones
- Monitoring the Cisco Unified IP Phones Remotely
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Symptom: The Cisco Unified IP Phone Displays the Message Security Error
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phones
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phones
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Cisco Unified IP Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for Cisco Unified IP Phone
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 1 An Overview of the Cisco Unified IP Phones
What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
6 (IPv6) is an updated version of the current Internet Protocol, IPv4. IPv6 uses a 128-bit address and
provides end-to-end security capabilities, enhanced Quality of Service (QoS), and increased number of
available IP addresses.
The Cisco Unified IP Phones support IPv4 only addressing mode, IPv6 only addressing mode, as well
as an IPv4/IPv6 dual stack addressing mode. In IPv4, you can enter each octet of the IP address on the
phone in dotted decimal notation; for example, 192.240.22.5. In IPv6, you can enter each octet of the IP
address in hexadecimal notation with each octet separated by a colon; for example,
2005:db8:0:1:ef8:9876:ba72:dc9a. The phone truncates and removes leading zeros when it displays the
IPv6 address.
Cisco Unified IP Phones support both IPv4 and an IPv6 address transparently, so users can handle all
calls on the phone to which they are accustomed. Cisco Unified IP Phones with the Skinny Call Control
Protocol (SCCP) support IPv6. Cisco Unified IP Phones with SIP do not support IPv6.
Cisco Unified IP Phones do not support URLs with IPv6 addresses in the URL. This affects all IP Phone
Service URLs, including services, directories, messages, help, and any restricted web services that
require the phone to use the HTTP protocol to validate the credentials with the Authentication URL. If
you configure Cisco Unified IP Phone services for Cisco IP Phones, you must configure the phone and
the servers that support the phone service with IPv4 addresses.
If you configure IPv6 Only as the IP Addressing Mode for phones that are running SIP, the Cisco TFTP
service overrides the IP Addressing Mode configuration and uses IPv4 Only in the configuration file.
For more information on deploying IPv6 in your Cisco Unified Communications network, see Internet
Protocol Version 6 (IPv6) in Cisco Unified Communications Manager Features and Services Guide and
Deploying IPv6 in Unified Communications Networks with Cisco Unified Communications Manager.
Related Topics
• Understanding Interactions with Other Cisco Unified IP Telephony Products, page 2-1
• Understanding the Phone Startup Process, page 2-7
• Network Configuration Menu, page 4-5
What Features are Supported on the Cisco Unified
IP
Phone 7962G and 7942G?
Cisco Unified IP Phones function much like a digital business phone, allowing you to place and receive
phone calls. In addition to traditional telephony features, the Cisco Unified IP Phones include features
that enable you to administer and monitor the phone as a network device.
This section includes the following topics:
• Feature Overview, page 1-10
• Configuring Telephony Features, page 1-10
• Configuring Network Parameters Using the Cisco Unified IP Phones, page 1-11
• Providing Users with Feature Information, page 1-11










