User's Manual
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phones
- Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
- Understanding Security Features for Cisco Unified IP Phones
- Reducing Power Consumption on the Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phones on Your Network
- Understanding Interactions with Other Cisco Unified IP Telephony Products
- Providing Power to the Cisco Unified IP Phones
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address for a Cisco Unified IP Phones
- Setting Up the Cisco Unified IP Phones
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phones
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phones
- Configuring Settings on the Cisco Unified IP Phones
- Configuration Menus on the Cisco Unified IP Phones
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration Menu
- SIP Configuration Menu for SIP Phones Only
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration Menu
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Cisco Unified IP Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Enabling EnergyWise on the Cisco Unified IP Phone
- Customizing the Cisco Unified IP Phones
- Monitoring the Cisco Unified IP Phones Remotely
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Symptom: The Cisco Unified IP Phone Displays the Message Security Error
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phones
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phones
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Cisco Unified IP Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for Cisco Unified IP Phone
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index
B-3
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Appendix B Feature Support by Protocol for Cisco Unified IP Phone
Do Not Disturb (DND) Supported Supported Basic Call Handling—Using Do Not Disturb
Enbloc Dialing Supported Not Supported
Extension Mobility Supported Supported Advanced Call Handling—Using Cisco Extension
Mobility
Extension Mobility
ChangePIN
Supported Supported Advanced Call Handling—Using Cisco Extension
Mobility
Extension Mobility Cross
Cluster
Supported Supported
Fast Dial Service Supported Supported Advanced Call Handling—Speed Dialing
Forced Authorization Codes
(FAC)
Supported Not supported Basic Call Handling—Placing a Call: Additional
Options
Help System Supported Supported An Overview of Your Phone—Understanding
Feature Buttons and Menus
Hold/Resume Supported Supported Basic Call Handling—Using Hold and Resume
Hold Reversion Supported Supported Basic Call Handling—Using Hold and Resume
Hold Status Supported Supported Using Hold and Resume
Hunt Group Supported Supported
Immediate Divert Supported Supported Basic Call Handling—Answering a Call
Immediate
Divert—Enhanced
Supported Supported Basic Call Handling—Sending a Call to a Voice
Messaging System
Intelligent Session Control Supported Supported
Inter-Cluster Trust (Bulk
Certificate Replication)
Supported Supported
Intercom Supported Supported Basic Call Handling—Placing or Receiving
Intercom Calls
Intra-Cluster Trust (Bulk
Certificate Replication)
Supported Supported
Join/Select Supported Supported Basic Call Handling—Making Conference Calls
Join Across Lines/Select Supported Supported Basic Call Handling—Making Conference Calls
Line select Supported Supported Configuring Features, Templates, Services, and
Users—Telephony Features Available for the Phone
Line select for voice
messages
Supported Supported Configuring Features, Templates, Services, and
Users—Telephony Features Available for the Phone
Log Out of Hunt Groups Supported Supported Advanced Call Handling—Logging Out of Hunt
Groups
Malicious Call ID Supported Supported Advanced Call Handling—Tracing Suspicious Calls
Meet-Me Conference Supported Supported Basic Call Handling—Making Conference Calls
Table B-1 Cisco Unified IP Phone Feature Support by Protocol (continued)
Features
Cisco Unified IP Phones 7962G, 7942G,
7961G, 7961G-GE, 7941G, and 7941G-GE
For More InformationSCCP SIP
Calling Features