User's Manual
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phones
- Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
- Understanding Security Features for Cisco Unified IP Phones
- Reducing Power Consumption on the Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phones on Your Network
- Understanding Interactions with Other Cisco Unified IP Telephony Products
- Providing Power to the Cisco Unified IP Phones
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address for a Cisco Unified IP Phones
- Setting Up the Cisco Unified IP Phones
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phones
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phones
- Configuring Settings on the Cisco Unified IP Phones
- Configuration Menus on the Cisco Unified IP Phones
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration Menu
- SIP Configuration Menu for SIP Phones Only
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration Menu
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Cisco Unified IP Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Enabling EnergyWise on the Cisco Unified IP Phone
- Customizing the Cisco Unified IP Phones
- Monitoring the Cisco Unified IP Phones Remotely
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Symptom: The Cisco Unified IP Phone Displays the Message Security Error
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phones
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phones
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Cisco Unified IP Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for Cisco Unified IP Phone
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 1 An Overview of the Cisco Unified IP Phones
What Networking Protocols are Used?
IPv6 Support on Cisco Unified IP Phones
The Cisco Unified IP Phones uses the internet protocol to provide voice communication over the
network. Because it uses a 32-bit address, Internet Protocol version 4 (IPv4) cannot meet the increased
demands for unique IP addresses for all devices that can connect to the internet. Internet Protocol version
Session Initiation Protocol
(SIP)
SIP is the Internet Engineering Task Force
(IETF) standard for multimedia
conferencing over IP. SIP is an
ASCII-based application-layer control
protocol (defined in RFC 3261) that can be
used to establish, maintain, and terminate
calls between two or more endpoints.
Like other VoIP protocols, SIP is designed to
address the functions of signaling and session
management within a packet telephony network.
Signaling allows call information to be carried
across network boundaries. Session management
provides the ability to control the attributes of an
end-to-end call.
You can configure the Cisco Unified IP Phones to
use either SIP or Skinny Client Control Protocol
(SCCP). Cisco Unified IP Phones do not support the
SIP protocol when the phones are operating in IPv6
address mode.
Skinny Client Control
Protocol (SCCP)
SCCP includes a messaging set that allows
communications between call control
servers and endpoint clients such as IP
Phones. SCCP is proprietary to Cisco.
Cisco Unified IP Phones use SCCP for call control.
You can configure the Cisco Unified
IP Phone to
use either SCCP or Session Initiation Protocol
(SIP).
Transmission Control
Protocol (TCP)
TCP is a connection-oriented transport
protocol.
Cisco Unified IP Phones use TCP to connect to
Cisco Unified Communications Manager and to
access XML services.
Transport Layer Security
(TLS)
TLS is a standard protocol for securing
and authenticating communications.
When security is implemented, Cisco
Unified
IP Phones use the TLS protocol when
securely registering with Cisco
Unified
Communications Manager.
For more information, see Cisco Unified
Communications Manager Security Guide.
Trivial File Transfer
Protocol (TFTP)
TFTP allows you to transfer files over the
network.
On the Cisco Unified IP Phones, TFTP
enables you to obtain a configuration file
specific to the phone type.
TFTP requires a TFTP server in your network,
which can be automatically identified from the
DHCP server. If you want a phone to use a TFTP
server other than the one specified by the DHCP
server, you must manually assign the IP address of
the TFTP server by using the Network
Configuration menu on the phone.
For more information, see Cisco TFTP in the Cisco
Unified Communications Manager System Guide.
User Datagram Protocol
(UDP)
UDP is a connectionless messaging
protocol for delivery of data packets.
Cisco Unified IP Phones transmit and receive RTP
streams, which utilize UDP.
Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phones (continued)
Networking Protocol Purpose Usage Notes










