User's Manual
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phones
- Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
- Understanding Security Features for Cisco Unified IP Phones
- Reducing Power Consumption on the Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phones on Your Network
- Understanding Interactions with Other Cisco Unified IP Telephony Products
- Providing Power to the Cisco Unified IP Phones
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address for a Cisco Unified IP Phones
- Setting Up the Cisco Unified IP Phones
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phones
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phones
- Configuring Settings on the Cisco Unified IP Phones
- Configuration Menus on the Cisco Unified IP Phones
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration Menu
- SIP Configuration Menu for SIP Phones Only
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration Menu
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Cisco Unified IP Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Enabling EnergyWise on the Cisco Unified IP Phone
- Customizing the Cisco Unified IP Phones
- Monitoring the Cisco Unified IP Phones Remotely
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Symptom: The Cisco Unified IP Phone Displays the Message Security Error
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phones
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phones
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Cisco Unified IP Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for Cisco Unified IP Phone
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

1-7
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 1 An Overview of the Cisco Unified IP Phones
What Networking Protocols are Used?
Internet Protocol (IP) IP is a messaging protocol that addresses
and sends packets across the network.
To communicate using IP, network devices must
have an assigned IP address, subnet, and gateway.
IP addresses, subnets, and gateway identifications
are automatically assigned if you are using the
Cisco Unified
IP Phones with Dynamic Host
Configuration Protocol (DHCP). If you are not
using DHCP, you must manually assign these
properties to each phone locally. The Cisco Unified
IP Phones support concurrent IPv4 and IPv6
addresses. Configure the IP addressing mode (IPv4
only, IPv6 only, and both IPv4 and IPv6) in Cisco
Unified Communications Manager Administration.
For more information, see
Internet Protocol Version
6 (IPv6) in the Cisco Unified Communications
Manager Features and Services Guide.
Link Layer Discovery
Protocol (LLDP)
LLDP is a standardized network discovery
protocol (similar to CDP) that some Cisco
and third-party devices support.
The Cisco Unified IP Phones support LLDP on the
PC port.
Link Layer Discovery
Protocol-Media Endpoint
Devices (LLDP-MED)
LLDP-MED is an extension of the LLDP
standard developed for voice products.
The Cisco Unified IP Phones support LLDP-MED
on the SW port to communicate information such as:
• Voice VLAN configuration
• Device discovery
• Power management
• Inventory management
For more information about LLDP-MED support,
see the LLDP-MED and Cisco Discovery Protocol
white paper:
http://www.cisco.com/en/US/tech/tk652/tk701/tech
nologies_white_paper0900aecd804cd46d.shtml
Real-Time Transport
Protocol (RTP)
RTP is a standard protocol for transporting
real-time data, such as interactive voice
and video, over data networks.
Cisco Unified IP Phones use the RTP protocol to
send and receive real-time voice traffic from other
phones and gateways.
Real-Time Control
Protocol (RTCP)
RTCP works in conjunction with RTP to
provide Quality of Service (QoS) data
(such as jitter, latency, and round trip
delay) on RTP streams.
RTCP is disabled by default, but you can enable it
on a per phone basis by using Cisco
Unified
Communications Manager. For more information,
see
Network Configuration Menu, page 4-34.
Session Description
Protocol (SDP)
SDP is the portion of the SIP protocol that
determines which parameters are available
during a connection between two
endpoints. Conferences are established by
using only the SDP capabilities that are
supported by all endpoints in the
conference.
SDP capabilities, such as codec types, DTMF
detection, and comfort noise, are normally
configured on a global basis by Cisco Unified
Communications Manager or Media Gateway in
operation. Some SIP endpoints may allow these
parameters to be configured on the endpoint itself.
Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phones (continued)
Networking Protocol Purpose Usage Notes










