User's Manual
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phones
- Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
- Understanding Security Features for Cisco Unified IP Phones
- Reducing Power Consumption on the Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phones on Your Network
- Understanding Interactions with Other Cisco Unified IP Telephony Products
- Providing Power to the Cisco Unified IP Phones
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address for a Cisco Unified IP Phones
- Setting Up the Cisco Unified IP Phones
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phones
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phones
- Configuring Settings on the Cisco Unified IP Phones
- Configuration Menus on the Cisco Unified IP Phones
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration Menu
- SIP Configuration Menu for SIP Phones Only
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration Menu
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Cisco Unified IP Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Enabling EnergyWise on the Cisco Unified IP Phone
- Customizing the Cisco Unified IP Phones
- Monitoring the Cisco Unified IP Phones Remotely
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Symptom: The Cisco Unified IP Phone Displays the Message Security Error
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phones
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phones
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Cisco Unified IP Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for Cisco Unified IP Phone
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

1-6
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 1 An Overview of the Cisco Unified IP Phones
What Networking Protocols are Used?
Cisco Discovery Protocol
(CDP)
CDP is a device-discovery protocol that
runs on all Cisco-manufactured
equipment.
Using CDP, a device advertises its
existence to other devices and receives
information about other devices in the
network.
The Cisco Unified IP Phones use CDP to
communicate information such as auxiliary VLAN ID,
per port power management details, and Quality of
Service (QoS) configuration information with the
Cisco Catalyst switch.
Cisco Peer-to-Peer
Distribution Protocol
(CPPDP)
CPPDP is a Cisco proprietary protocol
used to form a peer-to-peer hierarchy of
devices. CPPDP is also used to copy
firmware or other files from peer devices
to neighboring devices.
CPPDP is used by the Peer Firmware Sharing
feature.
Dynamic Host
Configuration Protocol
(DHCP)
DHCP dynamically allocates and assigns
an IP address to network devices.
DHCP enables you to connect an IP Phone
into the network and have the phone
become operational without your needing
to manually assign an IP address or to
configure additional network parameters.
DHCP is enabled by default. If disabled, you must
manually configure the IP address, subnet mask,
gateway, and a TFTP server on each phone locally.
Cisco recommends that you use DHCP custom
option 150. With this method, you configure the
TFTP server IP address as the option value. For
additional supported DHCP configurations, see
Dynamic Host Configuration Protocol and
Cisco TFTP in the Cisco Unified Communications
Manager System Guide.
Hypertext Transfer
Protocol (HTTP)
HTTP is the standard way of transferring
information and moving documents across
the Internet and the web.
Cisco Unified IP Phones use HTTP for the XML
services and for troubleshooting purposes.
Cisco Unified IP Phones do not support the use of
IPv6 addresses in the URL. You cannot use a literal
IPv6 address in the URL or a hostname that maps to
an IPv6 address.
Hypertext Transfer
Protocol Secure (HTTPS)
Hypertext Transfer Protocol Secure
(HTTPS) is a combination of the
Hypertext Transfer Protocol with the
SSL/TLS protocol to provide encryption
and secure identification of servers.
Web applications with both HTTP and HTTPS
support have two URLs configured. Cisco Unified
IP Phones that support HTTPS choose the HTTPS
URL out of the two URLs.
IEEE 802.1X The IEEE 802.1X standard defines a
client-server-based access control and
authentication protocol that restricts
unauthorized clients from connecting to a
LAN through publicly accessible ports.
Until the client is authenticated, 802.1X
access control allows only Extensible
Authentication Protocol over LAN
(EAPOL) traffic through the port to which
the client is connected. After
authentication is successful, normal traffic
can pass through the port.
The Cisco Unified IP Phones implement the IEEE
802.1X standard by providing support for the
following authentication methods: EAP-FAST,
EAP-TLS, and EAP-MD5.
When 802.1X authentication is enabled on the
phone, you should disable the PC port and voice
VLAN. See
Supporting 802.1X Authentication on
Cisco Unified IP Phones, page 1-19 for additional
information.
Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phones (continued)
Networking Protocol Purpose Usage Notes










