User's Manual

8-5
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
Status Menu
Duplicate IP Another device is using the IP address
assigned to the phone.
• If the phone has a static IP address, verify that
you have not assigned a duplicate IP address. See
Network Configuration Menu, page 4-5 section
for details.
• If you are using DHCP, check the DHCP server
configuration.
Erasing CTL and ITL files Erasing CTL or ITL files. None. This message is informational only.
For more information about the CTL or ITL files, see
Cisco Unified Communications Manager Security
Guide.
Error update locale One or more localization files could not
be found in the TFTPPath directory or
were not valid. The locale was not
changed.
From Cisco Unified Operating System
Administration, check that the following files are
located within subdirectories in the TFTP File
Management:
• Located in subdirectory with same name as
network locale:
– tones.xml
• Located in subdirectory with same name as user
locale:
– glyphs.xml
– dictionary.xml
– kate.xml
Failed The phone attempted an 802.1X
transaction but authentication failed.
Authentication typically fails for one of the following
reasons:
• No shared secret is configured in the phone or
authentication server.
• The shared secret configured in the phone and the
authentication server do not match.
• Phone has not been configured in the
authentication server.
File auth error An error occurred when the phone tried
to validate the signature of a signed file.
This message includes the name of the
file that failed.
• The file is corrupted. If the file is a phone
configuration file, delete the phone from the
Cisco Unified
Communications Manager
database using Cisco Unified
Communications
Manager Administration. Then add the phone
back to the Cisco Unified
Communications
Manager database using Cisco Unified
Communications Manager Administration.
• There is a problem with the CTL file and the key
for the server from which files are obtained is
bad. In this case, run the CTL client and update
the CTL file, making sure that the proper TFTP
servers are included in this file.
Table 8-2 Status Messages on the Cisco Unified IP Phone (continued)
Message Description Possible Explanation and Action