User's Manual

8-4
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
Status Menu
Checksum Error Downloaded software file is corrupted. Obtain a new copy of the phone firmware and place it
in the TFTPPath directory. You should only copy
files into this directory when the TFTP server
software is shut down, otherwise the files may be
corrupted.
CTL and ITL installed The CTL and ITL files are installed on
the phone.
None. This message is informational only. Neither
the CTL file nor the ITL file was installed previously.
For more information about the CTL file, see Cisco
Unified Communications Manager Security Guide.
CTL installed The CTL file is installed in the phone. None. This message is informational only. The CTL
file was not installed previously.
For more information about the CTL file, see Cisco
Unified Communications Manager Security Guide.
DHCP timeout DHCP server did not respond. • Network is busy—The errors should resolve
themselves when the network load reduces.
• No network connectivity between the DHCP
server and the phone—Verify the network
connections.
• DHCP server is down—Check configuration of
DHCP server.
• Errors persist—Consider assigning a static IP
address. See
Network Configuration Menu,
page 4-5 for details on assigning a static IP
address.
Dialplan Parsing Error
(SIP Phones only)
The phone could not properly parse the
dialplan XML file.
Problem with the TFTP downloaded dialplan XML
file.
Disabled 802.1X Authentication is disabled on the
phone.
You can enable 802.1X using the Settings > Security
Configuration > 802.1X Authentication option on
the phone. For more information, see
802.1X
Authentication and Status, page 4-44.
DNS timeout DNS server did not respond. • Network is busy—The errors should resolve
themselves when the network load reduces.
• No network connectivity between the DNS server
and the phone—Verify the network connections.
• DNS server is down—Check configuration of
DNS server.
DNS unknown host DNS could not resolve the name of the
TFTP server or Cisco Unified
Communications Manager.
• Verify that the host names of the TFTP server or
Cisco Unified
Communications Manager are
configured properly in DNS.
• Consider using IP addresses rather than host
names.
Table 8-2 Status Messages on the Cisco Unified IP Phone (continued)
Message Description Possible Explanation and Action