User's Manual

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 7 Monitoring the Cisco Unified IP Phones Remotely
Device Logs
Device Logs
The following device logs hyperlinks on a phone’s web page provide information you can use to help
monitor and troubleshoot the phone. To access a device log area, access the web page for the phone as
described in the
Accessing the Web Page for a Phone, page 7-2.
• Console Logs—Includes hyperlinks to individual log files. The console log files include debug and
error messages received on the phone.
• Core Dumps—Includes hyperlinks to individual dump files. The core dump files include data from
a phone crash.
• Status Messages—Displays up to the 10 most recent status messages that the phone has generated
since it was last powered up. You can also see this information from the Status Messages screen on
the phone.
Table 8-2 describes the status messages that can appear.
• Debug Display—Displays debug messages that might be useful to Cisco TAC if you require
assistance with troubleshooting.
Streaming Statistics
A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A
phone streams information when it is on a call or running a service that sends or receives audio or data.
The streaming statistics areas on a phone’s web page provide information about the streams. Most calls
use only one stream (Stream 1), but some calls use two or three streams. For example, a barged call uses
Stream 1 and Stream 2.
To display a Streaming Statistics area, access the web page for the phone as described in the Accessing
the Web Page for a Phone, page 7-2, and then click the Stream 1, the Stream 2, the Stream 3, the
Stream 4, or the Stream 5 hyperlink.
Table 7-5 describes the items in the Streaming Statistics areas.
Ta b l e 7-5 Streaming Statistics Area Items
Item Description
Remote Address IP address and UDP port of the destination of the stream.
Local Address IP address and UPD port of the phone.
Start Time Internal time stamp indicating when Cisco Unified Communications Manager requested
that the phone start transmitting packets.
Stream Status Indication of whether streaming is active or not.
Host Name Unique, fixed name that is automatically assigned to the phone based on its MAC address.
Sender Packets Total number of RTP data packets transmitted by the phone since starting this connection.
The value is 0 if the connection is set to receive only mode.
Sender Octets Total number of payload octets transmitted in RTP data packets by the phone since starting
this connection. The value is 0 if the connection is set to receive only mode.
Sender Codec Type of audio encoding used for the transmitted stream.
Sender Reports Sent
1
Number of times the RTCP Sender Report have been sent.
Sender Report Time Sent
1
Internal time stamp indication when the last RTCP Sender Report was sent.