User's Manual
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phones
- Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
- Understanding Security Features for Cisco Unified IP Phones
- Reducing Power Consumption on the Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phones on Your Network
- Understanding Interactions with Other Cisco Unified IP Telephony Products
- Providing Power to the Cisco Unified IP Phones
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address for a Cisco Unified IP Phones
- Setting Up the Cisco Unified IP Phones
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phones
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phones
- Configuring Settings on the Cisco Unified IP Phones
- Configuration Menus on the Cisco Unified IP Phones
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration Menu
- SIP Configuration Menu for SIP Phones Only
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration Menu
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Cisco Unified IP Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Enabling EnergyWise on the Cisco Unified IP Phone
- Customizing the Cisco Unified IP Phones
- Monitoring the Cisco Unified IP Phones Remotely
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Symptom: The Cisco Unified IP Phone Displays the Message Security Error
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phones
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phones
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Cisco Unified IP Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for Cisco Unified IP Phone
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

7-10
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 7 Monitoring the Cisco Unified IP Phones Remotely
Network Statistics
Rx size64 Total number of packets received, including bad packets, that are between 0 and 64 bytes
in size
Rx size65 to127 Total number of packets received, including bad packets, that are between 65 and 127
bytes in size
Rx size128 to255 Total number of packets received, including bad packets, that are between 128 and 255
bytes in size
Rx size256 to511 Total number of packets received, including bad packets, that are between 256 and 511
bytes in size
Rx size512 to1023 Total number of packets received, including bad packets, that are between 512 and 1023
bytes in size
Rx size1024 to1518 Total number of packets received, including bad packets, that are between 1024 and 1518
bytes in size
Rx tokenDrop Total number of packets dropped due to lack of resources (for example, FIFO overflow)
Tx excessDefer Total number of packets delayed from transmitting due to medium being busy
Tx lateCollision Number of times that collisions occurred later than 512 bit times after the start of packet
transmission
Tx totalGoodPkt Total number of good packets (multicast, broadcast, and unicast) received by the phone
Tx Collisions Total number of collisions that occurred while a packet was being transmitted
Tx excessLength Total number of packets not transmitted because the packet experienced 16 transmission
attempts
Tx broadcast Total number of broadcast packets transmitted by the phone
Tx multicast Total number of multicast packets transmitted by the phone
LLDP FramesOutTotal Total number of LLDP frames sent out from the phone
LLDP AgeoutsTotal Total number of LLDP frames that have been time out in cache
LLDP FramesDiscardedTotal Total number of LLDP frames that are discarded when any of the mandatory TLVs is
missing or out of order or contains out of range string length.
LLDP FramesInErrorsTotal Total number of LLDP frames that received with one or more detectable errors
LLDP FramesInTotal Total number of LLDP frames received on the phone.
LLDP TLVDiscardedTotal Total number of LLDP TLVs that are discarded.
LLDP TLVUnrecognizedTotal Total number of LLDP TLVs that are not recognized on the phone.
CDP Neighbor Device ID Identifier of a device connected to this port discovered by CDP protocol.
CDP Neighbor IP Address IP address of the neighbor device discovered by CDP protocol.
CDP Neighbor Port Neighbor device port to which the phone is connected discovered by CDP protocol.
LLDP Neighbor Device ID Identifier of a device connected to this port discovered by LLDP protocol.
LLDP Neighbor IP Address IP address of the neighbor device discovered by LLDP protocol.
LLDP Neighbor Port Neighbor device port to which the phone is connected discovered by LLDP protocol.
Table 7-4 Access Area and Network Items (continued)
Item Description










