User's Manual
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phones
- Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
- Understanding Security Features for Cisco Unified IP Phones
- Reducing Power Consumption on the Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phones on Your Network
- Understanding Interactions with Other Cisco Unified IP Telephony Products
- Providing Power to the Cisco Unified IP Phones
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address for a Cisco Unified IP Phones
- Setting Up the Cisco Unified IP Phones
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phones
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phones
- Configuring Settings on the Cisco Unified IP Phones
- Configuration Menus on the Cisco Unified IP Phones
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration Menu
- SIP Configuration Menu for SIP Phones Only
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration Menu
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Cisco Unified IP Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Enabling EnergyWise on the Cisco Unified IP Phone
- Customizing the Cisco Unified IP Phones
- Monitoring the Cisco Unified IP Phones Remotely
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Symptom: The Cisco Unified IP Phone Displays the Message Security Error
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phones
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phones
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Cisco Unified IP Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for Cisco Unified IP Phone
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 5 Configuring Features, Templates, Services, and Users
Modifying Phone Button Templates
To synchronize with Microsoft Outlook, users must install the TABSynch utility, provided by you. To
obtain the TABSynch software to distribute to users, choose Application > Plugins from Cisco
Unified
Communications Manager Administration, then locate and click Cisco IP Phone Address Book
Synchronizer.
Modifying Phone Button Templates
Phone button templates let you assign speed dials and call-handling features to programmable line
buttons. Call-handling features that can be assigned to buttons include call forward, hold, and
conference.
Ideally, you modify templates before registering phones on the network. In this way, you can access
customized phone button template options from Cisco
Unified Communications Manager during
registration.
To modify a phone button template, choose Device > Device Settings > Phone Button Template from
Cisco
Unified Communications Manager Administration. To assign a phone button template to a phone,
use the Phone Button Template field in the Cisco
Unified Communications Manager Administration
Phone Configuration page. See Cisco Unified
Communications Manager Administration Guide and
Cisco Unified Communications Manager System Guide for more information.
Cisco Unified IP Phone 7962G
The default Cisco Unified IP Phone 7962G template that ships with the phone uses buttons 1 and 2 for
lines and assigns buttons 3 through 6 as speed dial.
The recommended standard Cisco Unified IP Phone 7962G template uses buttons 1 and 2 for lines,
assigns button 3 as speed dial, and buttons 4 through 6 as Hold, Conference, and Transfer, respectively.
Cisco Unified IP Phone 7942G
The default Cisco Unified IP Phone 7942G template that ships with the phone uses buttons 1 and 2 for
lines.
The recommended standard Cisco Unified IP Phone 7942G template uses buttons 1 and 2 for lines.
Cisco Unified IP Phone 7961G /7961G-GE
The default template that ships with the 7961G/7961G-GE uses buttons 1 and 2 for lines and buttons 3
through 8 as speed dial.
The recommended standard Cisco Unified IP Phone 7961G/7961G-GE template uses buttons 1 and 2 for
lines, assigns button 3 as speed dial, and buttons 4 through
6 as Hold, Conference, and Transfer,
respectively.
Cisco Unified IP Phone 7941G/7941G-GE
The default template that ships with the Cisco Unified IP Phone 7941G/7941G-GE uses buttons 1 and 2
for lines.
To avoid confusion for users, do not assign a feature to a button and a softkey at the same time.
For more information about softkey templates, see Configuring Softkey Templates, page 5-27.










