User's Manual
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phones
- Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
- Understanding Security Features for Cisco Unified IP Phones
- Reducing Power Consumption on the Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phones on Your Network
- Understanding Interactions with Other Cisco Unified IP Telephony Products
- Providing Power to the Cisco Unified IP Phones
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address for a Cisco Unified IP Phones
- Setting Up the Cisco Unified IP Phones
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phones
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phones
- Configuring Settings on the Cisco Unified IP Phones
- Configuration Menus on the Cisco Unified IP Phones
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration Menu
- SIP Configuration Menu for SIP Phones Only
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration Menu
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Cisco Unified IP Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Enabling EnergyWise on the Cisco Unified IP Phone
- Customizing the Cisco Unified IP Phones
- Monitoring the Cisco Unified IP Phones Remotely
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Symptom: The Cisco Unified IP Phone Displays the Message Security Error
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phones
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phones
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Cisco Unified IP Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for Cisco Unified IP Phone
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
Secure and Nonsecure
Indication Tone
When a phone is configured as secure (encrypted
and trusted) in Cisco Unified CM, it can be given a
protected status. After that, if desired, the
protected phone can be configured to play an
indication tone at the beginning of a call.
Only protected phones hear these secure or
nonsecure indication tones. Nonprotected phones
never hear tones.
If the overall call status changes during the call, the
indication tone changes accordingly. At that time,
the protected phone plays the appropriate tone.
A protected phone plays or does not play a tone
under these circumstances:
• When the Play Secure Indication Tone option
is enabled (True):
–
When end-to-end secure media is
established and the call status is secure,
the phone plays the secure indication tone
(three long beeps with pauses).
–
When end-to-end nonsecure media is
established and the call status is
nonsecure, the phone plays the nonsecure
indication
tone (six short beeps with brief
pauses).
• If the Play Secure Indication Tone option is
disabled, no tone is played.
• Protected Device—To change the status of
a secure phone to protected, check the
“Protected Device” check box in Cisco
Unified Communications Manager
Administration > Device > Phone >
Phone Configuration.
• Play Secure Indication Tone—To enable
the protected phone to play a secure or
nonsecure indication tone, set the Play
Secure Indication Tone to True. (The
default is False.) You set this option in
Cisco Unified Communications
Manager Administration > System >
Service Parameters. Select the server and
then the Unified CM service. In the
Service Parameter Configuration window,
select the option in the Feature - Secure
Tone area. (The default is False.)
Secure Conference Allows secure phones to place conference calls
using a secured conference bridge.
As new participants are added by using Confrn,
Join, cBarge, Barge softkeys or MeetMe
conferencing, the secure call icon displays as long
as all participants use secure phones.
The Conference List displays the security level of
each conference participant. Initiators can remove
non-secure participants from the Conference List.
Non-initiators can add or remove conference
participants if the Advanced Adhoc Conference
Enabled parameter is set.
For more information about security, see
Overview of Supported Security Features,
page 1-13.
For additional information, see:
• Cisco Unified Communications Manager
System Guide,
Conference Bridges.
• Cisco Unified Communications Manager
Administration Guide,
Conference Bridge
Configuration.
• Cisco Unified Communications Manager
Security Guide.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference










