User's Manual
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phones
- Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
- Understanding Security Features for Cisco Unified IP Phones
- Reducing Power Consumption on the Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phones on Your Network
- Understanding Interactions with Other Cisco Unified IP Telephony Products
- Providing Power to the Cisco Unified IP Phones
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address for a Cisco Unified IP Phones
- Setting Up the Cisco Unified IP Phones
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phones
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phones
- Configuring Settings on the Cisco Unified IP Phones
- Configuration Menus on the Cisco Unified IP Phones
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration Menu
- SIP Configuration Menu for SIP Phones Only
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration Menu
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Cisco Unified IP Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Enabling EnergyWise on the Cisco Unified IP Phone
- Customizing the Cisco Unified IP Phones
- Monitoring the Cisco Unified IP Phones Remotely
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Symptom: The Cisco Unified IP Phone Displays the Message Security Error
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phones
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phones
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Cisco Unified IP Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for Cisco Unified IP Phone
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
Log out of hunt groups Allows users to log out of a hunt group and
temporarily block calls from ringing their phone
when they are not available to take calls. Logging
out of hunt groups does not prevent non-hunt group
calls from ringing their phone.
For more information
• See Configuring Softkey Templates,
page 5-27.
• Cisco Communications Manager System
Guide,
Understanding Route Plans.
Malicious caller
identification (MCID)
Allows users to notify the system administrator
about suspicious calls that are received.
For more information see:
• Cisco Unified Communications Manager
System Guide,
Cisco Unified IP Phones.
• Cisco Unified Communications Manager
Features and Services Guide,
Malicious
Call Identification.
Meet-Me conference Allows a user to host a Meet-Me conference in
which other participants call a predetermined
number at a scheduled time.
For more information see Cisco Unified
Communications Manager Administration
Guide,
Meet-Me Number/Pattern
Configuration.
Message Waiting Defines directory numbers for message-waiting on
and message-waiting off indicator. A directly
connected voice-messaging system uses the
specified directory number to set or to clear a
message-waiting indication for a particular Cisco
Unified IP Phone.
For more information, see:
• Cisco Unified Communications Manager
Administration Guide,
Message Waiting
Configuration.
• Cisco Unified Communications Manager
System Guide,
Voice Mail Connectivity to
Cisco Unified Communications Manager.
Message waiting
Indicator
A light on the handset that indicates that a user has
one or more new voice messages.
For more information see:
• Cisco Unified Communications Manager
Administration Guide,
Message Waiting
Configuration.
• Cisco Unified Communications Manager
System Guide,
Voice Mail Connectivity to
Cisco Unified Communications Manager.
Missed call logging Allows a user to specify whether missed calls will
be logged in the missed calls directory for a given
line appearance.
For more information see Cisco Unified
Communications Manager Administration
Guide,
Directory Number Configuration.
Mobile Connect Enables users to manage business calls using a
single phone number and pick up in-progress calls
on the desktop phone and a remote device such as
a mobile phone. Users can restrict the group of
callers according to phone number and time of day.
For more information, see Cisco Unified
Communications Manager Features and
Services Guide,
Cisco Unified Mobility.
Mobile Voice Access Extends Mobile Connect capabilities by allowing
users to access an interactive voice response (IVR)
system to originate a call from a remote device
such as a cellular phone.
For more information, see Cisco Unified
Communications Manager Features and
Services Guide,
Cisco Unified Mobility.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference










