User's Manual
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phones
- Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
- Understanding Security Features for Cisco Unified IP Phones
- Reducing Power Consumption on the Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phones on Your Network
- Understanding Interactions with Other Cisco Unified IP Telephony Products
- Providing Power to the Cisco Unified IP Phones
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address for a Cisco Unified IP Phones
- Setting Up the Cisco Unified IP Phones
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phones
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phones
- Configuring Settings on the Cisco Unified IP Phones
- Configuration Menus on the Cisco Unified IP Phones
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration Menu
- SIP Configuration Menu for SIP Phones Only
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration Menu
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Cisco Unified IP Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Enabling EnergyWise on the Cisco Unified IP Phone
- Customizing the Cisco Unified IP Phones
- Monitoring the Cisco Unified IP Phones Remotely
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Symptom: The Cisco Unified IP Phone Displays the Message Security Error
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phones
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phones
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Cisco Unified IP Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for Cisco Unified IP Phone
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
Conference • Allows a user to talk simultaneously with
multiple parties by calling each participant
individually. Conference features include
Conference, Join, cBarge, and Meet-Me.
• Allows a non-initiator in a standard (ad hoc)
conference to add or remove participants; also
allows any conference participant to join
together two standard conferences on the same
line.
• For more information, see
Cisco
Unified Communications Manager
System Guide,
Cisco Unified IP Phones.
• The service parameter, Advance Adhoc
Conference, (disabled by default in Cisco
Unified Communications Manager
Administration) allows you to enable
these features.
For complete information, see the
Cisco
Unified Communications Manager
System Guide,
Conference Bridges.
Note Be sure to inform your users whether
these features are activated.
Configurable call
forward display
Allows you to specify information that appears on
a phone when a call is forwarded. This information
can include the caller name, caller number,
redirected number, and original dialed number.
For more information, see:
• Cisco Unified Communications Manager
Administration Guide,
Cisco Unified IP
Phone Configuration.
• Cisco Unified Communications Manager
System Guide,
Cisco Unified IP Phones.
CTI Applications A computer telephony integration (CTI) route
point can designate a virtual device to receive
multiple, simultaneous calls for
application-controlled redirection.
For more information, see Cisco Unified
Communications Manager Administration
Guide,
CTI Route Point Configuration.
Directed Call Park Allows a user to transfer an active call to an
available directed call park number that the user
dials or speed dials.
A Call Park BLF button indicates whether a
directed call park number is occupied and provides
speed-dial access to the directed call park number.
Note If you implement Directed Call Park, avoid
configuring the Park softkey. This prevents
users from confusing the two Call Park
features.
For more information see Cisco Unified
Communications Manager Features and
Services Guide,
Call Park and Directed Call
Park.
Directed Call Pickup Allows a user to answer a call that is ringing on a
particular directory number.
For more information, see Cisco Unified
Communications Manager Features and
Services Guide,
Call Pickup.
Direct transfer Allows users to connect two calls to each other
(without remaining on the line).
For more information, see Cisco Unified
Communications Manager System Guide,
Cisco Unified IP Phones.
Distinctive ring Users can customize how their phone indicates an
incoming call and a new voice mail message. Users
can customize up to six distinctive rings.
For more information, see Cisco Unified
Communications Manager Features and
Services Guide,
Custom Phone Rings.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference










