User's Manual

5-5
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
Busy Lamp Field
(BLF)
Allows a user to monitor the call state of a
directory number associated with a speed-dial
button, call log, or directory listing on the phone.
For more information, see Cisco Unified
Communications Manager Features and
Services Guide,
Presence.
Busy Lamp Field
(BLF) Pickup
Provides enhancements to BLF speed dial. Allows
you to configure a Directory Number (DN) that a
user can monitor for incoming calls. When the DN
receives an incoming call, the system alerts the
monitoring user, who can then pick up the call.
For more information, see Cisco Unified
Communications Manager Feature and
Services Guide,
Call Pickup.
Call Back Provides users with an audio and visual alert on the
phone when a busy or unavailable party becomes
available.
For more information, see:
• Cisco Unified Communications Manager
System Guide,
Cisco Unified IP Phones.
• Cisco Unified Communications Manager
Features and Services Guide,
Call Back.
Call Chaperone Allows an authorized Chaperone user to supervise
and record a call.
The Call Chaperone user intercepts and answers
the call from the calling party, manually creates a
conference to the called party, and remains on the
conference to supervise and record the call. Cisco
Unified IP Phones that have the Call Chaperone
feature configured on them have a Record softkey.
The Call Chaperone user presses the Record
softkey to record a call.
For chaperoned calls, an announcement is played
or spoken by one of the participants at the start of
the call. An announcement will alert later
participants in the call that the call is being
recorded.
The Call Chaperone feature is supported only with
External Call Control, which allows Cisco Unified
Communications Manager to route audio and
video calls to a route server that hosts routing
rules.
Call display
restrictions
Determines the information that displays for
calling or connected lines, depending on the parties
who are involved in the call.
For more information, see:
• Cisco Unified Communications Manager
Administration Guide,
Cisco Unified IP
Phone Configuration.
• Cisco Unified Communications Manager
System Guide,
Understanding Route
Plans.
• Cisco Unified Communications Manager
Features and Services Guide,
Call Display
Restrictions.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference