User's Manual

5-2
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
For information about using most of these features on the phone, see Cisco Unified IP Phone 7962G,
7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE User Guide. For a comprehensive listing of features
on the phone, see Cisco Unified IP Phone Features A–Z.
Note Cisco Unified Communications Manager Administration also provides service parameters that you can
use to configure various telephony functions. For more information about service parameters and the
functions that they control, see Cisco Unified Communications Manager Administration Guide.
Ta b l e 5-1 Telephony Features for the Cisco Unified IP Phone
Feature Description Configuration Reference
Abbreviated dialing Allows users to speed dial a phone number by
entering an assigned index code (1-99) on the
phone keypad.
Note You can use Abbreviated Dialing while
on
hook or off hook.
Users assign index codes from the User Options
web pages.
For more information, see:
• Cisco Unified Communications Manager
Administration Guide,
Cisco Unified IP
Phone Configuration.
• Cisco Unified Communications Manager
System Guide,
Cisco Unified IP Phones.
Add Select to Join
(Cisco Unified IP
Phones 7961G-GE,
7961G, 7941G-GE,
and 7941G Only)
Creates a conference by joining together existing
calls that are on a single phone line.
For more information, see Cisco Unified IP
Phone Guide, Basic Call Handling.
Agent Greeting Allows an agent or administrator to create and play
a prerecorded greeting automatically at the
beginning of a call, such as a customer call, before
the agent begins the conversation with the caller.
An Agent can prerecord a single greeting or
multiple ones as needed and create and update
them.
When a customer calls, both callers hear the
prerecorded greeting. The agent can remain on
mute until the greeting ends or answer the call over
the greeting.
All codecs supported for the phone are supported
for Agent Greeting calls.
To enable Agent Greeting in the Cisco Unified CM
Administration application, choose Device >
Phone, locate IP Phone that you want to configure.
Scroll to the Device Information Layout pane and
set Builtin Bridge to On or Default.
If Builtin Bridge is set to Default, in the
Cisco
Unified CM Administration application,
choose System > Service Parameter and select
the appropriate Server and Service. Scroll to the
Clusterwide Parameters (Device - Phone) pane and
set Builtin Bridge Enable to On.
For more information, see:
• Cisco Unified Communications Manager
Features and Services Guide,
Barge and
Privacy.
• Cisco Unified Communications Manager
System Guide,
Cisco Unified IP Phones.