Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) For Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
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CONTENTS Preface xi Overview xi Audience xi Organization xi Related Documentation xii Obtaining Documentation, Obtaining Support, and Security Guidelines Cisco Product Security Overview xiii Document Conventions CHAPTER 1 xiii xiii An Overview of the Cisco Unified IP Phones 1-1 Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE 1-2 What Networking Protocols are Used? 1-5 IPv6 Support on Cisco Unified IP Phones 1-8 What Features are
Contents Checklist for Configuring the Cisco Unified IP Phones in Cisco Unified Communications Manager Administrations 1-22 Installing Cisco Unified IP Phones 1-25 Checklist for Installing the Cisco Unified IP Phones 1-25 CHAPTER 2 Preparing to Install the Cisco Unified IP Phones on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phones Interact with Cisco Unified Communications Manager 2-2 Understanding How the Cisc
Contents Enabling a Wireless Headset on the Cisco Unified IP Phones Using External Devices 3-5 Installing the Cisco Unified IP Phones 3-6 Attaching a Cisco Unified IP Phone Expansion Module 3-9 Feature Key Capacity Increase for Cisco Unified IP Phones Adjusting the Placement of the Cisco Unified IP Phone 3-11 Adjusting Cisco Unified IP Phone Placement on the Desktop Securing the Phone with a Cable Lock 3-12 Mounting the Phone to the Wall 3-12 Verifying the Phone Startup Process Configuring Startup Networ
Contents ITL File Submenu 4-41 Trust List Menu 4-43 802.
Contents CHAPTER 7 Monitoring the Cisco Unified IP Phones Remotely Accessing the Web Page for a Phone 7-1 7-2 Disabling and Enabling Web Page Access 7-3 Configuring the Cisco Unified IP Phone to use HTTP/HTTPS Protocols Device Information 7-4 Network Configuration Network Statistics Device Logs 8 7-5 7-9 7-11 Streaming Statistics CHAPTER 7-11 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Model Information Screen 9 8-1 8-2 Status Menu 8-2 Status Messag
Contents Identifying Intermittent Network Outages 9-7 Verifying DHCP Settings 9-7 Checking Static IP Address Settings 9-7 Verifying the Voice VLAN Configuration 9-7 Verifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors 9-8 Checking Power Connection 9-8 Troubleshooting Cisco Unified IP Phone Security General Troubleshooting Tips 9-7 9-9 9-10 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module Resetting or Restoring the Cisco Uni
Contents APPENDIX D Technical Specifications D-1 Physical and Operating Environment Specifications Cable Specifications APPENDIX E D-1 D-2 Network and Access Port Pinouts D-2 Basic Phone Administration Steps E-1 Example User Information for these Procedures E-1 Adding a User to Cisco Unified Communications Manager E-2 Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager Configuring the Phone E-3 E-3 Performing Final End User Conf
Contents Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.
Preface Overview Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) provides the information you need to understand, install, configure, manage, and troubleshoot the phones on a Voice-over-IP (VoIP) network. Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager or other network devices.
Preface Chapter 4, Configuring Settings on the Cisco Unified Describes how to configure network settings, verify status, and make global changes to the Cisco Unified IP Phones. IP Phones Chapter 5, Configuring Features, Templates, Services, and Users Provides an overview of procedures for configuring telephony features, configuring directories, configuring phone button and softkey templates, setting up services, and adding users to Cisco Unified Communications Manager.
Preface Obtaining Documentation, Obtaining Support, and Security Guidelines For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
Preface Note Caution Warning Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents.
CH A P T E R 1 An Overview of the Cisco Unified IP Phones The Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE (gigabit Ethernet version), 7941G, and 7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication over an Internet Protocol (IP) network. The gigabit Ethernet Cisco Unified IP Phones 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony.
Chapter 1 An Overview of the Cisco Unified IP Phones Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Figure 1-1 shows the main components of the Cisco Unified IP Phone 7962G. Figure 1-2 shows the main components of the Cisco Unified IP Phone 7942G. Figure 1-3 shows the main components of the Cisco Unified IP Phone 7961G and 7961G-GE.
Chapter 1 An Overview of the Cisco Unified IP Phones Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Figure 1-2 Cisco Unified IP Phone 7942G 1 2 3 16 4 5 6 7 8 15 Figure 1-3 14 13 187004 9 12 11 10 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 16 1 4 5 6 7 8 15 14 13 12 11 10 186845 9 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.
Chapter 1 An Overview of the Cisco Unified IP Phones Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Figure 1-4 Cisco Unified IP Phone 7941G and 7941G-GE 1 2 3 16 1 4 5 6 7 8 15 14 13 12 11 10 186846 9 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G.
Chapter 1 An Overview of the Cisco Unified IP Phones What Networking Protocols are Used? 6 Help button Activates the Help menu. 7 Settings button Opens/closes the Settings menu. Use the button to control phone screen contrast and ring sounds. 8 Services button Opens/closes the Services menu. 9 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 10 Speaker button Toggles the speakerphone on or off.
Chapter 1 An Overview of the Cisco Unified IP Phones What Networking Protocols are Used? Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phones (continued) Networking Protocol Purpose Usage Notes Cisco Discovery Protocol (CDP) CDP is a device-discovery protocol that runs on all Cisco-manufactured equipment.
Chapter 1 An Overview of the Cisco Unified IP Phones What Networking Protocols are Used? Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phones (continued) Networking Protocol Purpose Usage Notes Internet Protocol (IP) IP is a messaging protocol that addresses and sends packets across the network. To communicate using IP, network devices must have an assigned IP address, subnet, and gateway.
Chapter 1 An Overview of the Cisco Unified IP Phones What Networking Protocols are Used? Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phones (continued) Networking Protocol Purpose Session Initiation Protocol SIP is the Internet Engineering Task Force (SIP) (IETF) standard for multimedia conferencing over IP. SIP is an ASCII-based application-layer control protocol (defined in RFC 3261) that can be used to establish, maintain, and terminate calls between two or more endpoints.
Chapter 1 An Overview of the Cisco Unified IP Phones What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G? 6 (IPv6) is an updated version of the current Internet Protocol, IPv4. IPv6 uses a 128-bit address and provides end-to-end security capabilities, enhanced Quality of Service (QoS), and increased number of available IP addresses. The Cisco Unified IP Phones support IPv4 only addressing mode, IPv6 only addressing mode, as well as an IPv4/IPv6 dual stack addressing mode.
Chapter 1 An Overview of the Cisco Unified IP Phones What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G? Feature Overview Cisco Unified IP Phones provide traditional telephony functionality, such as call forward, call transfer, redial, speed dial, conference call, and voice message system access. Cisco Unified IP Phones also provide a variety of other features.
Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Related Topic • Telephony Features Available for the Cisco Unified IP Phone, page 5-1 Configuring Network Parameters Using the Cisco Unified IP Phones You can configure parameters such as DHCP, TFTP, and IP settings on the phone itself. You can also obtain statistics about a current call or firmware versions on the phone.
Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Table 1-3 Cisco Unified IP Phones and Cisco Unified Communications Manager Security Topics Topic Reference Detailed explanation of security, including set See Troubleshooting Guide for Cisco Unified up, configuration, and troubleshooting Communications Manager information for Cisco Unified Communications Manager and Cisco Unified IP Phones Security features supported on the Cisco Unified
Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Table 1-3 Cisco Unified IP Phones and Cisco Unified Communications Manager Security Topics (continued) Topic Reference Cisco Extension Mobility HTTPS support See What Networking Protocols are Used?, page 1-5 802.1X Authentication for Cisco Unified IP Phones See these sections: • Supporting 802.
Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Table 1-4 Overview of Security Features (continued) Feature Description File authentication Validates digitally signed files that the phone downloads. The phone validates the signature to make sure that file tampering did not occur after file creation. Files that fail authentication are not written to Flash memory on the phone. The phone rejects such files without further processing.
Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Table 1-4 Overview of Security Features (continued) Feature Description Phone hardening Additional security options, which you control from Cisco Unified Communications Manager Administration: • Disabling PC port • Disabling Gratuitous ARP (GARP) • Disabling PC Voice VLAN access • Disabling access to the Setting menus, or providing restricted access that allows access to the User Pr
Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones In an authenticated call, all devices participating in the establishment of the call are trusted devices, and authenticated by Cisco Unified Communications Manager.
Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Establishing and Identifying Protected Calls A protected call is established when your phone, and the phone on the other end, is configured for protected calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Protected calls can only be made between two phones. Conference calls and other multiple-line calls cannot be protected.
Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Table 1-6 Security Restrictions with Conference Calls Initiator’s Phone Security Level Feature Used Security Level of Participants Results of Action Non-secure Conference Encrypted or authenticated Non-secure conference bridge Non-secure conference Secure (encrypted or authenticated) Conference Secure (encrypted) Conference At least one member is non-secure Secure conference brid
Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Table 1-6 Initiator’s Phone Security Level Security Restrictions with Conference Calls (continued) Feature Used Secure (encrypted) MeetMe Secure (encrypted) MeetMe Security Level of Participants Results of Action Minimum security level is authenticated Secure conference bridge Minimum security level is non-secure Only secure conference bridge available and used Conference accepts en
Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones • Cisco Catalyst Switch (or other third-party switch)—The switch must support 802.1X, so it can act as the authenticator and pass the messages between the phone and the authentication server. When the exchange completes, the switch grants or denies the phone access to the network. Best Practices—Requirements and Recommendations • Enable 802.1X Authentication—If you want to use the 802.
Chapter 1 An Overview of the Cisco Unified IP Phones Reducing Power Consumption on the Phones Security Restrictions A user cannot barge into an encrypted call if the phone that is used to barge is not configured for encryption. When barge fails in this case, a reorder (fast busy) tone plays on the phone on which the user initiated the barge. If the initiator phone is configured for encryption, the barge initiator can barge into an authenticated or nonsecure call from the encrypted phone.
Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Configuring and Installing Cisco Unified IP Phones • Auto-registration • Cisco Unified Communications Manager Administration • Bulk Administration Tool (BAT) • BAT and the Tool for Auto-Registered Phones Support (TAPS) For more information about these choices, see Adding Phones to the Cisco Unified Communications Manager Database, page 2-8.
Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Configuring and Installing Cisco Unified IP Phones Table 1-7 Task 1.
Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Configuring and Installing Cisco Unified IP Phones Table 1-7 Task 5. Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager (continued) Purpose For More Information Customize softkey templates. See Cisco Unified Communications Manager Administration Guide, Softkey Template Configuration.
Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Configuring and Installing Cisco Unified IP Phones Table 1-7 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager (continued) Task Purpose For More Information 10. Add a user to a user group. See Cisco Unified Communications Manager Administration Guide: Assigns to users a common list of roles and permissions that apply to all users in a user group.
Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Configuring and Installing Cisco Unified IP Phones Table 1-8 Task 1. Checklist for Installing the Cisco Unified IP Phones Purpose For More Information Choose the power source for the phone: See Providing Power to the Cisco Unified IP Phones, page 2-3. • Power over Ethernet (PoE) • External power supply Determines how the phone receives power. 2. 3. Assemble the phone, adjust phone placement, and connect the network cable.
Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Configuring and Installing Cisco Unified IP Phones Table 1-8 Task 5. Checklist for Installing the Cisco Unified IP Phones (continued) Purpose For More Information If you are configuring the network settings on the phone for an IPv4 network, you can set up an IP address for the phone by either using DHCP or manually entering an IP address. See Configuring Startup Network Settings, page 3-15. See Network Configuration Menu, page 4-5.
Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Configuring and Installing Cisco Unified IP Phones Table 1-8 Task 6. Checklist for Installing the Cisco Unified IP Phones (continued) Purpose For More Information If you are configuring the network settings on the phone for an IPv6 network, you can set up an IP address for the phone by either using DHCPv6 or by manually entering an IP address. See Configuring Startup Network Settings, page 3-15.
CH A P T E R 2 Preparing to Install the Cisco Unified IP Phones on Your Network Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this capability, the Cisco Unified IP Phones depend upon and interact with several other key Cisco Unified IP Telephony components, including Cisco Unified Communications Manager.
Chapter 2 Understanding Interactions with Other Cisco Unified IP Telephony Products Preparing to Install the Cisco Unified IP Phones on Your Network Understanding How the Cisco Unified IP Phones Interact with Cisco Unified Communications Manager Cisco Unified Communications Manager is an open and industry-standard call processing system. Cisco Unified Communications Manager software sets up and tears down calls between phones, integrating traditional PBX functionality with the corporate IP network.
Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Providing Power to the Cisco Unified IP Phones • Voice traffic to and from the phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for example) • Data traffic to and from the PC connected to the switch through the access port of the phone (native VLAN) Isolating the phones on a separate, auxiliary VLAN increases the quality of the voice traffic and allows a large number of phones to be added to an existing network where th
Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Providing Power to the Cisco Unified IP Phones Power Guidelines Table 2-1 provides guidelines for powering the Cisco Unified IP Phones. Table 2-1 Guidelines for Powering the Cisco Unified IP Phones Power Type Guidelines External power—Provided through the CP-PWR-CUBE-3 external power supply. External power—Provided through the Cisco Unified IP Phone Power Injector.
Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Understanding Phone Configuration Files Obtaining Additional Information about Power For related information about power, refer to the documents shown in Table 2-2.
Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Understanding Phone Configuration Files If you configure security-related settings in Cisco Unified Communications Manager Administration, the phone configuration file contains sensitive information. To ensure the privacy of a configuration file, you must configure it for encryption. For detailed information, refer to Configuring Encrypted Phone Configuration Files in Cisco Unified Communications Manager Security Guide.
Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco Unified IP Phones go through a standard startup process, described in Table 2-3. Depending on your specific network configuration, not all of these steps may occur on your Cisco Unified IP Phone. Table 2-3 Task 1. 2.
Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Adding Phones to the Cisco Unified Communications Manager Database Table 2-3 Task 7. Cisco Unified IP Phone Startup Process (continued) Purpose Related Topics Requesting the ITL file. Refer to Cisco Unified Communications Manager Security Guide, Security by Default. The phone requests the ITL file after it requests the CTL file. The ITL file contains the certificates of the entities that the phone can trust.
Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Adding Phones to the Cisco Unified Communications Manager Database • Adding Phones with Auto-Registration and TAPS, page 2-10 • Adding Phones with Cisco Unified Communications Manager Administration, page 2-11 • Adding Phones with BAT, page 2-11 Table 2-4 provides an overview of these methods for adding phones to the Cisco Unified Communications Manager database.
Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Adding Phones to the Cisco Unified Communications Manager Database Note When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL client, auto-registration is not automatically enabled.
Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Adding Phones to the Cisco Unified Communications Manager Database Adding Phones with Cisco Unified Communications Manager Administration You can add phones individually to the Cisco Unified Communications Manager database by using Cisco Unified Communications Manager Administration. To do so, you first need to obtain the MAC address for each phone.
Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Using Cisco Unified IP Phones with Different Protocols Related Topics • Adding Phones with Auto-Registration, page 2-9 • Adding Phones with Auto-Registration and TAPS, page 2-10 • Adding Phones with Cisco Unified Communications Manager Administration, page 2-11 Using Cisco Unified IP Phones with Different Protocols The Cisco Unified IP Phones can operate with SCCP (Skinny Client Control Protocol) or SIP (Session Initiation P
Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Determining the MAC Address for a Cisco Unified IP Phones Converting an In-Use Phone from One Protocol to the Other For information on how to convert an in-use phone from one protocol to the other, see the Cisco Unified Communications Manager Administration Guide, chapter Cisco Unified IP Phone Configuration.
Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Determining the MAC Address for a Cisco Unified IP Phones Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.
CH A P T E R 3 Setting Up the Cisco Unified IP Phones This chapter includes the following topics, which help you install the Cisco Unified IP Phones on an IP telephony network: Note • Before You Begin, page 3-1 • Understanding the Cisco Unified IP Phone Components, page 3-2 • Installing the Cisco Unified IP Phones, page 3-6 • Attaching a Cisco Unified IP Phone Expansion Module, page 3-9 • Feature Key Capacity Increase for Cisco Unified IP Phones, page 3-10 • Verifying the Phone Startup Proces
Chapter 3 Setting Up the Cisco Unified IP Phones Understanding the Cisco Unified IP Phone Components Network Requirements For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet the following requirements: • Working Voice over IP (VoIP) Network: – VoIP configured on your Cisco routers and gateways – Cisco Unified Communications Manager installed in your network and configured to handle call processing • Note IP network that s
Chapter 3 Setting Up the Cisco Unified IP Phones Understanding the Cisco Unified IP Phone Components Network and Access Ports The back of the Cisco Unified IP Phones includes these ports: • Network port – Labeled 10/100 SW on the 7962G, 7942G, 7961G, and 7941G – Labeled 10/100/1000 SW on the 7961G-GE and 7941G-GE • Access port – Labeled 10/100 PC on the 7962G, 7942G, 7961G, and 7941G – Labeled 10/100/1000 PC on the 7961G-GE and 7941G-GE Each port supports 10/100 or 10/100/1000 Mbps half- or full-duple
Chapter 3 Setting Up the Cisco Unified IP Phones Understanding the Cisco Unified IP Phone Components Speakerphone By default, the wideband-capable speakerphone is enabled on the Cisco Unified IP Phone. You can disable the speakerphone by using Cisco Unified Communications Manager Administration. To do so, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration window for the phone, check the Disable Speakerphone check box.
Chapter 3 Setting Up the Cisco Unified IP Phones Understanding the Cisco Unified IP Phone Components Disabling a Headset You can disable the headset by using Cisco Unified Communications Manager Administration. If you do so, you also will disable the speakerphone. To disable the headset from Cisco Unified Communications Manager Administration, perform the following actions: Procedure Step 1 Choose Device > Phone and locate the phone that you want to modify.
Chapter 3 Setting Up the Cisco Unified IP Phones Installing the Cisco Unified IP Phones • Route the external device cables away from the source of the RF or AF signals. • Use shielded cables for the external device, or use cables with a better shield and connector. • Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device.
Chapter 3 Setting Up the Cisco Unified IP Phones Installing the Cisco Unified IP Phones Table 3-1 Task 5. Installing the Cisco Unified IP Phone 7962G and 7942G (continued) Purpose Related Topics Connect a straight-through Ethernet cable from the switch to the network port labeled 10/100 SW on the Cisco Unified IP Phones 7962G, 7942G, 7961G, and 7941G, or to the network port labeled 10/100/1000 SW on the Cisco Unified IP Phones 7961G-GE and 7941G-GE.
Chapter 3 Setting Up the Cisco Unified IP Phones Installing the Cisco Unified IP Phones Figure 3-2 Cisco Unified IP Phone 7962G and 7942G Cable Connections 8 1 9 AUX 10/100 SW 10/100 PC + DC48V 7 2 3 4 5 185045 6 1 DC adaptor port (DC48V) for phones not provided with inline power 6 Handset port 2 AC-to-DC power supply 7 Headset port 3 AC power cord 8 Footstand adjustment button 4 Network port (10/100 SW on the 7962G/7942G/7961G/7941G; 10/100/1000 SW on the 7961G-GE/7941G-GE) for
Chapter 3 Setting Up the Cisco Unified IP Phones Attaching a Cisco Unified IP Phone Expansion Module Attaching a Cisco Unified IP Phone Expansion Module The Cisco Unified IP Phone Expansion Module attaches to a Cisco Unified IP Phone 7962G, 7961G and 7961G-GE to extend the number or line appearances or programmable buttons on your phone. These phones support the Cisco Unified IP Phone Expansion Model 7914, 7915, and 7916.
Chapter 3 Setting Up the Cisco Unified IP Phones Attaching a Cisco Unified IP Phone Expansion Module To add support for one expansion module on Cisco Unified IP Phone 7962G, in the Module 1 field, choose: Step 7 • 7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7914, • 7915 12-Button Line Expansion Module or 7915 24-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7915, or • 7916 12-Button Line Expansion Module or 7916 24-Button Line
Chapter 3 Setting Up the Cisco Unified IP Phones Adjusting the Placement of the Cisco Unified IP Phone Use the Phone Button Template Configuration to configure the buttons. Cisco Unified Communications Manager includes several default phone button templates. When adding phones, you can assign one of these templates to the phones or create a new template.
Chapter 3 Setting Up the Cisco Unified IP Phones Adjusting the Placement of the Cisco Unified IP Phone Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone to a desktop by using a laptop cable lock. The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop. The security slot can accommodate a lock up to 20 mm.
Chapter 3 Setting Up the Cisco Unified IP Phones Adjusting the Placement of the Cisco Unified IP Phone Caution Use care not to damage wires or pipes located inside the wall when securing screws to wall studs. Procedure Step 1 Push in the footstand adjustment button. Step 2 Adjust the footstand, so it is flat against the back of the phone. Step 3 Insert two screws into a wall stud, matching them to the two screw holes on the back of the footstand. The keyholes fit standard phone jack mounts.
Chapter 3 Setting Up the Cisco Unified IP Phones Verifying the Phone Startup Process Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through the following steps. 1. These buttons flash on and off in sequence: – Headset (only if the handset is off-hook when the phone powers up. Hang up the handset within 3 seconds to have the phone launch its secondary load.
Chapter 3 Setting Up the Cisco Unified IP Phones Configuring Startup Network Settings Configuring Startup Network Settings If you are not using DHCP in your network, you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network: • IP address • IP subnet information (subnet mask for IPv4 and subnet prefix length for IPv6) • Default gateway IP address • TFTP server IP address • You also may configure the domain name and the DNS server settings, if
Chapter 3 Setting Up the Cisco Unified IP Phones Configuring Security on the Cisco Unified IP Phones Note Step 4 If a Settings Menu password has been set up, SIP Phones present an “Enter password” prompt after you enter **#. Scroll to LSC and press the Update softkey. The phone prompts for an authentication string. Step 5 Enter the authentication code and press the Submit softkey. The phone begins to install, update, or remove the LSC, depending on how the CAPF was configured.
CH A P T E R 4 Configuring Settings on the Cisco Unified IP Phones Cisco Unified IP Phones includes many configurable network and device settings that you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Configuration Menus on the Cisco Unified IP Phones • Editing Values, page 4-3 • Overview of Options Configurable from a Phone, page 4-4 • Network Configuration Menu, page 4-5 • Device Configuration Menu, page 4-18 Displaying a Configuration Menu To display a configuration menu, perform the following steps.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Configuration Menus on the Cisco Unified IP Phones When options are inaccessible for modification, a locked padlock icon appears on the configuration menus. When options are unlocked and accessible for modification, an unlocked padlock icon appears on these menus. To unlock or lock options, press **#. This action either locks or unlocks the options, depending on the previous state.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Overview of Options Configurable from a Phone Related Topics • Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options, page 4-2 • Overview of Options Configurable from a Phone, page 4-4 • Network Configuration Menu, page 4-5 • Device Configuration Menu, page 4-18 • Security Configuration Menu, page 4-39 Overview of Options Configurable from a Phone The settings that you can change on a phone fall into several cat
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Network Configuration Menu Table 4-1 Settings Configurable from the Phone (continued) Category IPv6 Network Settings Description Network Configuration Menu Option DHCP settings Dynamic Host Configuration Protocol (DHCP) automatically assigns IP address to devices when you connect them to the network. Cisco Unified IP Phones enable DHCP by default. DHCPv6 If you do not use DHCP in your network, you can make IP settings manually.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Network Configuration Menu For information about the keys you can use to edit options, see Editing Values, page 4-3. Table 4-2 Network Configuration Menu Options Option Description IPv4 Configuration Internet Protocol v4 address menu. 1. In the IPv4 Configuration menu, you can do the following: Unlock network configuration options. 2. Scroll to IPv4 Configuration and press the Select softkey. Internet Protocol v6 address menu. 1.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description Domain Name Name of the Domain Name System (DNS) domain in which the phone resides. Note If the phone receives different domain names from the DHCPv4 and DHCPv6 servers, the domain name from the DHCPv6 will take precedence. To Change 1. Unlock network configuration options. 2. Disable DHCP.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description SW Port Configuration Speed and duplex of the network port.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description PC VLAN Allows the phone to interoperate with third-party switches that do not support a voice VLAN. The Admin VLAN ID option must be set before you can change this option. VPN Shows the virtual private network (VPN) Client state: • Connected • Not Connected To Change 1. Unlock network configuration options. 2.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Network Configuration Menu Table 4-3 IPv4 Configuration Menu Options (continued) Option Description Subnet Mask Subnet mask used by the phone. Default Router 1 Default Router 2 Default router used by the phone (Default Router 1) and optional backup routers (Default Router 2–5). Default Router 3 Default Router 4 To Change 1. Unlock network configuration options. 2. Set the DHCP option to No. 3.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Network Configuration Menu Table 4-3 IPv4 Configuration Menu Options (continued) Option Description DHCP Address Released Releases the IPv4 address assigned by DHCP. Alternate TFTP Indicates whether the phone is using an alternative TFTP server. To Change 1. Unlock network configuration options. 2.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Network Configuration Menu Table 4-3 IPv4 Configuration Menu Options (continued) Option Description TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP) server used by the phone. If you are not using DHCP in your network and you want to change this server, you must use the TFTP Server 1 option. To Change 1. Unlock the CTL or ITL file if necessary (for example, if you are changing the administrative domain of the phone).
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Network Configuration Menu Table 4-3 IPv4 Configuration Menu Options (continued) Option Description TFTP Server 2 Optional backup TFTP server that the phone with an IPv4 address uses if the primary TFTP server is unavailable. If neither the primary TFTP server nor the backup TFTP server is listed in the CTL or ITL files on the phone, you must unlock the file before you can save changes to the TFTP Server 2 option.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Network Configuration Menu Table 4-4 describes the IPv6 configuration menu options. Table 4-4 IPv6 Configuration Menu Options Option Description DHCPv6 Indicates whether the phone has DHCP enabled or disabled. 1. Unlock network configuration options. When DHCPv6 is enabled, the DHCPv6 server assigns the phone an IPv6 address. When DHCP v6 is disabled, the administrator must manually assign an IPv6 address to the phone. 2.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Network Configuration Menu Table 4-4 IPv6 Configuration Menu Options (continued) Option Description IPv6 DNS Server 1 Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS servers (DNS Server 2) used by the phone. IPv6 DNS Server 2 If your configuration includes both DNSv6 and DNSv4 servers, the phone will look for its DNS server in the following order: DHCPv6 Address Released 1.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Network Configuration Menu Table 4-4 IPv6 Configuration Menu Options (continued) Option Description IPv6 TFTP Server 1 (SCCP phones only) Primary IPv6 Trivial File Transfer Protocol (TFTP) server used by the phone. If you are not using DHCPv6 in your network and you want to change this server, you must use the IPv6 TFTP Server 1 option.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Network Configuration Menu Table 4-4 IPv6 Configuration Menu Options (continued) Option Description To Change IPv6 TFTP Server 2 (SCCP phones only) Optional backup IPv6 TFTP server that the phone uses if the primary IPv6 TFTP server is unavailable. If you make changes to the Alternate TFTP or IPv6 TFTP servers, you must first unlock the CTL file or ITL file on the phone.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Table 4-5 Determining Where a Phone Acquires Its Network Settings (continued) DHCPv6 Auto IP Configuration How the Phone Acquires its IP address and Network Settings Enabled Disabled The DHCP server assigns the IP address and the other network settings to the phone. Enabled Enabled When the M-bit is set on the router, the O-bit is ignored.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Unified CM Configuration Menu The Unified CM Configuration menu contains the options Unified CM1, Unified CM2, Unified CM3, Unified CM4, and Unified CM5. These options show the Cisco Unified Communications Manager servers that are available for processing calls from the phone, in prioritized order. To change these options, use Cisco Unified Communications Manager Administration, Cisco Unified CM Group Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Table 4-7 Cisco Unified Communications Manager Server Designations (continued) Designation Description (Authentication icon) Appears as a shield and indicates that the call is from a trusted device, and that the connection to the Cisco Unified Communications Manager is authenticated. For more information about authentication, see Cisco Unified Communications Manager Security Guide.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Table 4-8 SIP General Configuration Menu Options (continued) Option Description To Change Enable VAD This value is set to No by default. From Cisco Unified Communications Manager Administration, choose Device > Device Settings > SIP Profile. Start Media Port Displays the start Real-Time Transport Protocol (RTP) range for media.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Table 4-9 Line Settings Menu Options (continued) Option Description To Change Longer Authentication Name Displays the name used by the phone for authentication if a registration is challenged by the call control server during initialization. Use Cisco Unified Communications Manager Administration to modify.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Table 4-10 Call Preferences Menu Options (continued) Option Description To Change Stutter Msg Waiting Indicates whether stutter message waiting is enabled (Yes) or disabled (No) for the phone. From Cisco Unified Communications Manager Administration, choose Device > Device Settings > SIP Profile. Call Logs BLF Enabled Indicates whether BLF for call logs is enabled (Yes) or disabled (No) for the phone.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Table 4-11 HTTP Configuration Menu Options (continued) Option Description To Change Authentication URL URL that the phone uses to validate requests made to the phone web server. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Table 4-12 Locale Configuration Menu Options (continued) Option Description To Change Network Locale Version Version of the network locale loaded on the phone. Display only—cannot configure. NTP Configuration Menu to view information on NTP server and mode configuration. For more information, see NTP Configuration Menu for SIP Phones, page 4-25.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu UI Configuration Menu The UI Configuration menu displays the status of various user interface features on the phone. Table 4-14 describes the fields in this menu. Table 4-14 UI Configuration Menu Options Option Description To Change Auto Line Select Indicates whether the phone shifts the call focus to incoming calls on all lines.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Table 4-14 UI Configuration Menu Options (continued) Option Description Wideband Handset UI Indicates whether the user can configure the Control Wideband Handset option in the phone user interface. To Change Use Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Media Configuration Menu The Media Configuration menu displays whether the headset, wireless headset, speakerphone, and video capability are enabled on the phone. This menu also displays options for recording tones that the phone may play to indicate that a call may be recorded. Table 4-15 describes the options on this menu.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Table 4-15 Media Configuration Menu Options (continued) Option Description To Change Recording Tone Indicates whether a recording tone (often From Cisco Unified Communications Manager referred to as a beep tone) is enabled or disabled Administration, choose Device > Phone > Phone for the phone. If the recording tone option is Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Table 4-15 Media Configuration Menu Options (continued) Option Description To Change Recording Tone Duration Indicates the length of time in milliseconds for which the beep tone plays. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Table 4-15 Media Configuration Menu Options (continued) Option Description To Change Enterprise Advertise G.722 Codec Enables/disables Cisco Unified IP Phones to advertise the G.722 codec to Cisco Unified Communications Manager. From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Security Configuration Menu The Security Configuration that you access directly from the Settings menu provides information about various security settings. It also provides access to the Trust List menu. The Trust List menu indicates if the CTL or ITL files are installed on the phone. Note The phone also has a Security Configuration menu that you access directly from the Settings menu.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu QoS Configuration Menu The QoS Configuration menu displays information that relates to quality of service (QoS) for the phone. Table 4-18 describes the options on this menu. Table 4-18 QoS Configuration Menu Options Option Description To Change DSCP for Call Control Differentiated Services Code Point (DSCP) IP From Cisco Unified Communications Manager classification for call control signaling.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Network Configuration Menu The Network Configuration menu displays device-specific network configuration settings on the phone. Table 4-19 describes the options in this menu. Note Table 4-19 The phone also has a Network Configuration menu that you access directly from the Settings menu. For information about the options on that menu, see Network Configuration Menu, page 4-5.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Table 4-19 Network Configuration Menu Options (continued) Option Description To Change CDP: PC Port Indicates whether CDP is supported on the PC port From Cisco Unified Communications Manager (default is enabled). Administration, choose Device > Phone. Enable CDP on the PC port when Cisco VT Advantage/Unified Video Advantage (CVTA) is connected to the PC port.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Table 4-19 Network Configuration Menu Options (continued) Option Description To Change Peer Firmware Sharing The Peer Firmware Sharing feature provides these From Cisco Unified Communications Manager advantages in high speed campus LAN settings: Administration, choose Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Table 4-19 Network Configuration Menu Options (continued) Option Description To Change LLDP-MED: SW Port Enables and disables Link Layer Discovery From Cisco Unified Communications Manager Protocol Media Endpoint Discovery (LLDP-MED) Administration, choose on the switch port. Use this setting to force the Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Device Configuration Menu Table 4-19 Network Configuration Menu Options (continued) Option Description Auto IP Configuration Displays whether the auto configurations is enabled or disabled on the phone. The Auto IP Configuration setting along with the DHCPv6 setting determine how the IP Phone obtains its IPv6 address and other network settings.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Security Configuration Menu Security Configuration Menu The Security Configuration that you access directly from the Settings menu provides information about various security settings. This menu also provides access to the L Trust List menu. The Trust List menu indicates if the CTL file or the ITL file is installed on the phone. Table 4-20 describes the options in this menu.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Security Configuration Menu Table 4-20 Security Menu Settings (continued) Option Description To Change VPN Configuration Allows you to configure VPN configuration for this phone. For more information, see the Cisco Unified Communications Manager Security Guide, Virtual Private Network Configuration. (Supported only for the Cisco Unified IP Phone 7942G, 7945G, and 7962G.) 802.1X Authentication Allows you to enable 802.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Security Configuration Menu Unlocking the CTL and ITL Files To unlock the CTL and ITL files from the Security Configuration screen, follow these steps: Procedure Step 1 Press **# to unlock options on the overall setting menu of the Cisco Unified IP Phone. Step 2 Select Trust List > CTL file or ITL file (depending on which file is installed in your phone).
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Security Configuration Menu Table 4-22 ITL File Settings Option Description To Change CAPF Server Common Name (from the Cisco Unified Communications Manager Certificate) of the CAPF used by the phone. Also displays a certificate icon if a certificate is installed for this server. For more information about this server, see Using the Certificate Authority Proxy Function in Cisco Unified Communications Manager Security Guide.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Security Configuration Menu Table 4-22 ITL File Settings Option Description To Change Trust Verification Service Server Common Name (from the Cisco For more information, see Cisco Unified Communications Manager Unified Communications Manager Certificate) of the trusted System Administrator Guide. application server used by the phone. Also displays a certificate icon .
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Security Configuration Menu Table 4-23 Trust List Menu Settings (continued) Option Description SRST Router Common Name (from the Cisco Unified For more information about this file, see Communications Manager Certificate) of the Configuring the Cisco CTL Client in Cisco Unified trusted SRST router that is available to the Communications Manager Security Guide.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Security Configuration Menu Table 4-24 802.1X Authentication Settings Option Description Device Authentication Determines whether 802.1X authentication is enabled: • • EAP-MD5 Enabled—Phone uses 802.1X authentication to request network access. Disabled—Default setting in which the phone uses CDP to acquire VLAN and network access. Specifies a password for use with 802.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Security Configuration Menu Table 4-25 describes the 802.1X Authentication Real-Time Status. Table 4-25 802.1X Authentication Real-Time Status Option Description To Change 802.1X Authentication Status Real-time progress of the 802.1X authentication status, displaying one of the following states: Display only—Cannot configure. • Disabled—802.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Security Configuration Menu Step 1 Press the Settings button and choose Security Configuration > VPN Configuration. Step 2 After the phone starts up and the VPN Login screen appears, enter your credentials based on the configured authentication method: • Username and password—Enter your username and the password that your system administrator gave you. • Password and certificate—Enter the password that your system administrator gave you.
Chapter 4 Configuring Settings on the Cisco Unified IP Phones Security Configuration Menu Table 4-26 VPN Configuration Settings (continued) Option Description To Change Concentrator 1 Allows you to see if concentrator 1, 2, or 3 is Connected or Inactive and view the concentrator details. For configured concentrators, press the Select softkey to view concentrator details.
CH A P T E R 5 Configuring Features, Templates, Services, and Users After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use Cisco Unified Communications Manager Administration to configure telephony features, optionally modify phone templates, set up services, and assign users. This chapter provides an overview of these configuration and setup procedures.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone For information about using most of these features on the phone, see Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE User Guide. For a comprehensive listing of features on the phone, see Cisco Unified IP Phone Features A–Z.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Anonymous Call Block Allows a user to reject calls from anonymous callers. (SIP Phones only) Configuration Reference See Cisco Unified Communications Manager Administration Guide, SIP Profile Configuration.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Automatic Port Synchronization When the Cisco Unified CM administrator uses the Remote Port Configuration feature to set the speed and duplex function of an IP Phone remotely, loss of packets can occur if one port is slower than the other.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Busy Lamp Field (BLF) Allows a user to monitor the call state of a directory number associated with a speed-dial button, call log, or directory listing on the phone.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Call forward Allows users to redirect incoming calls to another For more information, see: number.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Call Recording Allows a supervisor to record an active call. The user might hear a recording audible alert tone during a call when it is being recorded.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Calling Party Normalization Globalizes or localizes the incoming calling party For more information, see Cisco Unified number so that the appropriate calling number Communications Features and Services presentation displays on the phone.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Conference Description • Allows a user to talk simultaneously with multiple parties by calling each participant individually. Conference features include Conference, Join, cBarge, and Meet-Me.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Do Not Disturb (DND) When DND is turned on, either no audible rings occur during the ringing-in state of a call, or no audible or visual notifications of any type occur.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Forced authorization codes (FAC) Controls the types of calls that certain users can place. (SCCP phones only) Note For more information, see Cisco Unified Communications Manager Features and Services Guide, Client Matter Codes and Forced Authorization Codes.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Hold Reversion Limits the amount of time that a call can be on hold For more information about configuring this before reverting back to the phone that put the call feature, see Cisco Unified Communications on hold and alerting the user.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Intercom Allows users to place and receive intercom calls using programmable phone buttons. You can configure intercom line buttons to: Cisco Unified Communications Manager Feature and Services Guide, Intercom. • Directly dial a specific intercom extension.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Log out of hunt groups Allows users to log out of a hunt group and For more information temporarily block calls from ringing their phone • See Configuring Softkey Templates, when they are not available to take calls. Logging page 5-27.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Multilevel Precedence and Preemption (MLPP) Provides a method of prioritizing calls within your phone system. Use this feature when users work in an environment where they need to make and receive urgent or critical calls.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Privacy Prevents users who share a line from adding For more information see: themselves to a call and from viewing information • Cisco Unified Communications Manager on their phone screens about the call of the other Administration Guide, Cisco Unified IP user. Phone Configuration.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Remote Port Configuration Allows the administrator to configure the speed and duplex function of the phone Ethernet ports remotely by using Cisco Unified CM Administration. This enhances the performance for large deployments with specific port settings.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Secure and Nonsecure Indication Tone When a phone is configured as secure (encrypted and trusted) in Cisco Unified CM, it can be given a protected status. After that, if desired, the protected phone can be configured to play an indication tone at the beginning of a call.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Services Allows you to use the Cisco Unified IP Phone For more information see: Services Configuration menu in Cisco • Cisco Unified Communications Manager Unified Communications Manager Administration Administration Guide, Cisco Unified IP to define and maintain t
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Silent Monitoring Allows a supervisor to silently monitor an active For more information, see Cisco Unified call. The supervisor cannot be heard by either party Communications Manager Features and on the call.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference SSH Access Allows the administrator to enable or disable the SSH Access setting using the Cisco Unified CM Administration application.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Product Specific Configuration Parameters Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Video Support Enable video support on the phone. For more information see: (SCCP phones only) Voice messaging system VPN client Enables callers to leave messages if calls are unanswered.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Product Specific Configuration Parameters Table 5-2 Configuration parameters for Cisco Unified IP Phones Configuration Window Path Parameters Enterprise Phone Configuration window System > Enterprise Phone Configuration Common Phone Profile window Device > Device Settings > Common Phone Profile You can set the following parameters in any of the three configuration windows: Phone Configuration window Device > Phone; Produ
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Corporate and Personal Directories Configuring Corporate and Personal Directories The Directories button on the Cisco Unified IP Phones gives users access to several directories. These directories can include: • Corporate Directory—Allows a user to look up phone numbers for coworkers. To support this feature, you must configure corporate directories. See Configuring Corporate Directories, page 5-24 for more information.
Chapter 5 Configuring Features, Templates, Services, and Users Modifying Phone Button Templates To synchronize with Microsoft Outlook, users must install the TABSynch utility, provided by you. To obtain the TABSynch software to distribute to users, choose Application > Plugins from Cisco Unified Communications Manager Administration, then locate and click Cisco IP Phone Address Book Synchronizer.
Chapter 5 Configuring Features, Templates, Services, and Users Modifying Phone Button Templates Modifying a Phone Button Template for Personal Address Book or Fast Dials You can modify a phone button template to associate a service URL with a line button. Doing so enables users to have single-button access to the PAB and Fast Dials. Before you modify the phone button template, you must configure PAB or Fast Dials as an IP Phone service.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Softkey Templates Procedure Step 1 From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Button Template. Step 2 Click Find. Step 3 Select the phone model. Step 4 Click Copy, enter a name for the new template, and then click Save. The Phone Button Template Configuration window opens.
Chapter 5 Configuring Features, Templates, Services, and Users Setting Up Services Setting Up Services The Services button on the Cisco Unified IP Phones gives users access to Cisco Unified IP Phone Services. You can also assign services to the programmable buttons on the phone. These services comprise XML applications that enable the display of interactive content with text and graphics on the phone. Examples of services include local movie times, stock quotes, and weather reports.
Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages See Cisco Unified Communications Manager Administration Guide for more information about adding users. See Cisco Unified Communications Manager System Guide for details about user information. • To add users in batches, use the Bulk Administration Tool. This method also enables you to set an identical default password for all users.
Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages Procedure Step 1 From Cisco Unified Communications Manager Administration, choose User Management > End User. The Find and List Users window displays. Step 2 Enter the appropriate search criteria and click Find. Step 3 In the list of records that display, click the link for the user. Step 4 Click Device Association. The User Device Association window displays.
Chapter 5 Configuring Features, Templates, Services, and Users Enabling EnergyWise on the Cisco Unified IP Phone Procedure Step 1 From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters. The Enterprise Parameters Configuration window appears.
Chapter 5 Configuring Features, Templates, Services, and Users Enabling EnergyWise on the Cisco Unified IP Phone Table 5-3 EnergyWise Configuration Fields Field Description Enable Power Save Plus Selects the schedule of days for which the phone powers off. Select multiple days by pressing and holding the Control key while clicking the days for the schedule. By default, no days are selected. When Enable Power Save is checked, you receive a message to warn about emergency (e911) concerns.
Chapter 5 Configuring Features, Templates, Services, and Users Enabling EnergyWise on the Cisco Unified IP Phone Field Description Enable Audible Alert When enabled, instructs the phone to play an audible alert starting at 10 minutes before the time specified in the Phone Off Time field. The audible alert uses the phone ringtone, which briefly plays at specific times during the 10-minute alerting period. The alerting ringtone plays at the user’s designated volume level.
Chapter 5 Configuring Features, Templates, Services, and Users Enabling EnergyWise on the Cisco Unified IP Phone Setting up UCR 2008 The parameters that support UCR 2008 reside in Cisco Unified Communications Manager Administration. The following table describes the parameters and indicates the procedure to change the setting.
Chapter 5 Configuring Features, Templates, Services, and Users Enabling EnergyWise on the Cisco Unified IP Phone Step 4 Set the HTTPS Service parameter to https only. Step 5 Click Save. Configuring UCR 2008 in Common Phone Profile Use the following procedure to set the following UCR 2008 parameters: • FIPS Mode • SSH Access • 80-bit SRTCP Step 1 Choose Device > Device Settings > Common Phone Profile. Step 2 Set the FIPS Mode parameter to Enabled.
Chapter 5 Configuring Features, Templates, Services, and Users Enabling EnergyWise on the Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.
CH A P T E R 6 Customizing the Cisco Unified IP Phones This chapter explains how you customize configuration files, phone ring sounds, and background images at your site. Ring sounds play when the phone receives a call. Background images appear on the phone LCD screen.
Chapter 6 Customizing the Cisco Unified IP Phones Creating Custom Phone Rings EFT DRAFT – CISCO CONFIDENTIAL Creating Custom Phone Rings The Cisco Unified IP Phone ships with two default ring types that are implemented in hardware: Chirp1 and Chirp2. Cisco Unified Communications Manager also provides a default set of additional phone ring sounds that are implemented in software as pulse code modulation (PCM) files. The PCM files, along with an XML file (named Ringlist.
Chapter 6 Customizing the Cisco Unified IP Phones Creating Custom Background Images EFT DRAFT – CISCO CONFIDENTIAL PCM File Requirements for Custom Ring Types The PCM files for the rings must meet the following requirements for proper playback on Cisco Unified IP Phones: • Raw PCM (no header) • 8000 samples per second • 8 bits per sample • uLaw compression • Maximum ring size—16080 samples • Minimum ring size—240 samples • Number of samples in the ring is evenly divisible by 240.
Chapter 6 Customizing the Cisco Unified IP Phones Creating Custom Background Images EFT DRAFT – CISCO CONFIDENTIAL The following sections describe how you can customize the background images that are available at your site by creating your own PNG files and editing the List.xml file: Note • List.xml File Format Requirements, page 6-4. • PNG File Requirements for Custom Background Images, page 6-5.
Chapter 6 Customizing the Cisco Unified IP Phones Creating Custom Background Images EFT DRAFT – CISCO CONFIDENTIAL PNG File Requirements for Custom Background Images Each background image requires two PNG files: Tip • Full size image—Version that appears on the on the phone. • Thumbnail image—Version that appears on the Background Images screen from which users can select an image. The thumbnail image must be 25% of the size of the full size image.
Chapter 6 Customizing the Cisco Unified IP Phones Configuring Wideband Codec EFT DRAFT – CISCO CONFIDENTIAL Note Cisco recommends that you also store backup copies of custom image files in another location. You can use these backup copies if the customized files are overwritten when you upgrade Cisco Unified Communications Manager. Step 4 Use a text editor to edit the List.xml file. See List.
CH A P T E R 7 Monitoring the Cisco Unified IP Phones Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Note • Device information • Network configuration information • Network statistics • Device logs • Streaming statistics The Cisco Unified IP Phones does not support web access on its IPv6 address. This chapter describes the information that you can obtain from the phone’s web page.
Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Accessing the Web Page for a Phone Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone, perform these steps. Note If you cannot access the web page, it may be disabled. See Disabling and Enabling Web Page Access, page 7-3 for more information.
Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Disabling and Enabling Web Page Access • Streaming Statistics—Includes the following hyperlinks – Stream 1, Stream 2, Stream 3, Stream 4, or Stream 5—Display a variety of streaming statistics. For more information, see Streaming Statistics, page 7-11. Disabling and Enabling Web Page Access For security purposes, you may choose to prevent access to the web pages for a phone.
Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Configuring the Cisco Unified IP Phone to use HTTP/HTTPS Protocols Configuring the Cisco Unified IP Phone to use HTTP/HTTPS Protocols The Cisco Unified IP Phone can be configured to use: • The HTTPS protocol only—Phone web access uses https://IP_address • The HTTP or HTTPS protocols—Phone web access uses http://IP_address or https://IP_address Device Information The Device Information area on a phone’s web page displays device settings and rel
Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Network Configuration Table 7-1 Device Information Area Items (continued) Item Description Time Zone Time zone obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs Date Date obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs Network Configuration The Network Configuration area on a phone’s web page displays network configuration information and
Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Network Configuration Table 7-2 Network Configuration Area Items (continued) Item Description Unified CM 1–5 Host names or IP addresses, in prioritized order, of the Cisco Unified Communications Manager servers with which the phone can register. An item can also show the IP address of an SRST router that is capable of providing limited Cisco Unified Communications Manager functionality, if such a router is available.
Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Network Configuration Table 7-2 Network Configuration Area Items (continued) Item Description SW Port Configuration Speed and duplex of the switch port, where: PC Port Configuration • A—Auto Negotiate • 10H—10-BaseT/half duplex • 10F—10-BaseT/full duplex • 100H—100-BaseT/half duplex • 100F—100-BaseT/full duplex • No Link—No connection to the switch port Speed and duplex of the switch port, where: • A—Auto Negotiate • 10H—10-Ba
Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Network Configuration Table 7-2 Network Configuration Area Items (continued) Item Description DSCP for Call Control DSCP IP classification for call control signaling. DSCP for Configuration DSCP IP classification for any phone configuration transfer. DSCP for Services DSCP IP classification for phone-based services. Security Mode Displays the security mode that is set for the phone.
Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Network Statistics Network Statistics The following network statistics hyperlinks on a phone’s web page provide information about network traffic on the phone. To display a network statistics area, access the web page for the phone as described in the Accessing the Web Page for a Phone, page 7-2. Table 7-3 • Ethernet Information—Displays information about Ethernet traffic. Table 7-3 describes the items in this area.
Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Network Statistics Table 7-4 Access Area and Network Items (continued) Item Description Rx size64 Total number of packets received, including bad packets, that are between 0 and 64 bytes in size Rx size65 to127 Total number of packets received, including bad packets, that are between 65 and 127 bytes in size Rx size128 to255 Total number of packets received, including bad packets, that are between 128 and 255 bytes in size Rx size256 to5
Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Device Logs Device Logs The following device logs hyperlinks on a phone’s web page provide information you can use to help monitor and troubleshoot the phone. To access a device log area, access the web page for the phone as described in the Accessing the Web Page for a Phone, page 7-2. • Console Logs—Includes hyperlinks to individual log files. The console log files include debug and error messages received on the phone.
Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Streaming Statistics Table 7-5 Streaming Statistics Area Items (continued) Item Description Rcvr Lost Packets Total number of RTP data packets that have been lost since starting receiving data on this connection. Defined as the number of expected packets less the number of packets actually received, where the number of received packets includes any that are late or duplicate.
Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Streaming Statistics Table 7-5 Streaming Statistics Area Items (continued) Item Description Max Conceal Ratio Highest interval concealment ratio from start of the voice stream. Conceal Secs Number of seconds that have concealment events (lost frames) from the start of the voice stream (includes severely concealed seconds).
Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Streaming Statistics Table 7-5 Streaming Statistics Area Items (continued) Item Description Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding 3-second interval of active speech. If using voice activity detection (VAD), a longer interval might be required to accumulate 3 seconds of active speech. Max Conceal Ratio Highest interval concealment ratio from start of the voice stream.
CH A P T E R 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones This chapter describes how to use the following menus on the Cisco Unified IP Phone 7962G and 7942G to view model information, status messages, and network statistics for the phone: • Model Information screen—Displays hardware and software information about the phone. For more information, see Model Information Screen, page 8-2.
Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Model Information Screen Model Information Screen The Model Information screen includes the options described in Table 8-1. To display the Model Information screen, press the Settings button and then select Model Information. To exit the Model Information screen, press the Exit softkey. Table 8-1 Model Information Settings Option Description To Change Model Number Model number of the phone.
Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Status Messages Screen The Status Messages screen displays the 10 most recent status messages that the phone has generated. You can access this screen at any time, even if the phone has not finished starting up. Table 8-2 describes the status messages that might appear. This table also includes actions you can take to address errors.
Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Table 8-2 Status Messages on the Cisco Unified IP Phone (continued) Message Description Possible Explanation and Action Checksum Error Downloaded software file is corrupted. Obtain a new copy of the phone firmware and place it in the TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted.
Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Table 8-2 Status Messages on the Cisco Unified IP Phone (continued) Message Description Duplicate IP Another device is using the IP address assigned to the phone. Erasing CTL and ITL files Erasing CTL or ITL files. Possible Explanation and Action • If the phone has a static IP address, verify that you have not assigned a duplicate IP address.
Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Table 8-2 Status Messages on the Cisco Unified IP Phone (continued) Message Description Possible Explanation and Action File not found The phone cannot locate, on the TFTP From Cisco Unified Operating System server, the phone load file that is Administration, make sure that the phone load file is specified in the phone configuration file.
Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Table 8-2 Status Messages on the Cisco Unified IP Phone (continued) Message Description No DNS server IP A name was specified but DHCP or static IP configuration did not specify a DNS server address. No Trust List installed Certificate Trust List (CTL) file or Identity Trust List (ITL) file is not installed in the phone.
Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Table 8-2 Status Messages on the Cisco Unified IP Phone (continued) Message Description Possible Explanation and Action Trust List update failed Updating CTL and ITL files failed. Phone has CTL and ITL files installed and it failed to update the new CTL and ITL files. Possible reasons for failure: • Network failure. • TFTP server was down.
Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Network Statistics Screen The Network Statistics screen displays information about the phone and network performance. Table 8-3 describes the information that appears in this screen.
Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Table 8-3 Network Statistics Message Information (continued) Item Description Port 1 Link state and connection of the PC port (for example, Auto 100 Mb Full-Duplex means that the PC port is in a link-up state and has auto-negotiated a full-duplex, 100-Mbps connection) Port 2 Link state and connection of the Network port Cisco Unified IP Phone Administration Guide for Cisco Unified Communications
Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Table 8-3 Network Statistics Message Information (continued) Item Description IPv4 Information on the DHCP status.
Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Table 8-3 Network Statistics Message Information (continued) Item Description IPv6 Information on the DHCPv6 status.
Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Table 8-4 Firmware Version Information Item Description Load File Load file running on the phone App Load ID Identifies the JAR file running on the phone JVM Load ID Identifies the Java Virtual Machine (JVM) running on the phone OS Load ID Identifies the operating system running on the phone Boot Load ID Identifies the factory-installed load running on the phone Expansion Module 1 Identifi
Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Table 8-5 Expansion Module Statistics (continued) Item Description TX Retransmit Number of packets that have been retransmitted to the expansion module TX Buffer Full Number of packets discarded because the expansion module was not able to accept new messages Call Statistics Screen You can access the Call Statistics screen on the phone to display counters, statistics, and voice-quality metrics i
Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Table 8-6 Call Statistics Items (continued) Item Description Sender Size Size of voice packets, in milliseconds, in the transmitting voice stream. Rcvr Packets Number of RTP voice packets received since voice stream was opened.
Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Table 8-6 Call Statistics Items (continued) Item Description MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores. Cumulative Conceal Ratio Total number of concealment frames divided by total number of speech frames received from start of the voice stream.
Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Procedure Step 1 Verify that the phone is unlocked. When options are inaccessible for modification, a locked padlock icon appears on the configuration menus. When options are unlocked and accessible for modification, an unlocked padlock icon appears on these menus. To unlock or lock options on the Settings menu, press **# on the phone keypad.
Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones Status Menu Step 2 After the call is established, press the Help button twice, or press Settings > Status > Call Statistics. The Call Statistics screen and Tone softkey appear. Step 3 Press the Tone softkey. The phone generates a 1004 Hz tone at –15 dBm. For a good network connection, the tone sounds at the call destination only.
CH A P T E R 9 Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone or with your IP telephony network. It also explains how to clean and maintain your phone. For additional troubleshooting information, see the Using the 79xx Status Information For Troubleshooting tech note. That document is available to registered Cisco.com users at this URL: http://www.cisco.com/warp/customer/788/AVVID/telecaster_trouble.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems • Symptom: The Cisco Unified IP Phone Displays the Message Security Error, page 9-6 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port, the phone should go through its normal startup process as described in Verifying the Phone Startup Process, page 3-14 and the LCD screen should display information.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems • Verifying TFTP Server Settings, page 9-3 • Verifying IP Addressing and Routing, page 9-3 • Verifying DNS Settings, page 9-4 • Verifying Cisco Unified Communications Manager Settings, page 9-4 • Cisco CallManager and TFTP Services Are Not Running, page 9-4 • Creating a New Configuration File, page 9-5 • Checking Network Connectivity, page 9-3 In addition, problems with security may prevent the phone from starting up proper
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems • IP Address, Subnet Mask, Default Router—If you have assigned a static IP address to the phone, you must manually enter settings for these options. See Network Configuration Menu, page 4-5 for instructions. If you are using DHCP, check the IP addresses distributed by your DHCP server. See the Understanding and Troubleshooting DHCP in Catalyst Switch or Enterprise Networks document, available at this URL: http://www.cisco.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Note A service must be activated before it can be started or stopped. To activate a service, choose Tools > Service Activation. Creating a New Configuration File If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve, the configuration file may be corrupted.
Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly If the phone is already in the Cisco Unified Communications Manager database, its configuration file may be damaged. See Creating a New Configuration File, page 9-5 for assistance.
Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Identifying Intermittent Network Outages Intermittent network outages affect data and voice traffic differently. Your network might have been experiencing intermittent outages without detection. If so, data traffic can resend lost packets and verify that packets are received and transmitted. However, voice traffic cannot recapture lost packets.
Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly • Reset-Restart—Phone received a Reset/Restart request from Cisco Unified Communications Manager Administration. Eliminating DNS or Other Connectivity Errors If the phone continues to reset, follow these steps to eliminate DNS or other connectivity errors: Procedure Step 1 Use the Erase softkey to reset phone settings to their default values.
Chapter 9 Troubleshooting and Maintenance Troubleshooting Cisco Unified IP Phone Security Troubleshooting Cisco Unified IP Phone Security Table 9-1 provides troubleshooting information for the security features on the Cisco Unified IP Phone. For information relating to the solutions for any of these issues, and for additional troubleshooting information about security and encryption, see Cisco Unified Communications Manager Security Guide.
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-1 Cisco Unified IP Phone Security Troubleshooting (continued) Problem Possible Cause Factory Reset Deleted 802.1X Shared Secret Phone cannot obtain a DHCP-assigned IP address Phone does not register with Cisco Unified Communications Manager Phone status display as Configuring IP or Registering Cannot access phone menus to verify 802.
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Phone resetting The phone resets when it loses contact with the Cisco Unified Communications Manager software. This lost connection can be due to any network connectivity disruption, including cable breaks, switch outages, and switch reboots.
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Peer Firmware Sharing fails. If the Peer Firmware Sharing fails, the phone will default to using the TFTP server to download firmware. Access the log messages stored on the remote logging machine to help debug the Peer Firmware Sharing feature.
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module Table 9-3 provides general troubleshooting information for the Cisco Unified IP Phone Expansion Module. Table 9-3 Cisco Unified IP Phone Expansion Module Troubleshooting Problem Solution No display on the Cisco Unified IP Phone Verify that all of the cable connections are correct. Expansion Module.
Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phones Table 9-4 Basic Reset Methods (continued) Operation Performing Explanation Erase softkey From the Settings menu, unlock phone Resets user and network configuration settings to options (see Unlocking and Locking Options, their default values, deletes the CTL file from the phone, and restarts the phone. page 4-2). Then press the Erase softkey.
Chapter 9 Troubleshooting and Maintenance Using the Quality Report Tool You can press a key twice in a row, but if you press the keys out of sequence, the factory reset will not take place. After you press these keys, the line buttons on the phone flash red, and the phone goes through the factory reset process. Do not power down the phone until it completes the factory reset process, and the main screen appears.
Chapter 9 Troubleshooting and Maintenance Monitoring the Voice Quality of Calls Listening quality scores (MOS LQK) relate to the clarity or sound of the received voice signal. Conversational quality scores (MOS CQ, such as G.107) include impairment factors, such as delay, that degrade the natural flow of conversation.
Chapter 9 Troubleshooting and Maintenance Where to Go for More Troubleshooting Information Troubleshooting Tips When you observe significant and persistent changes to metrics, use Table 9-5 for general troubleshooting information: Table 9-5 Changes to Voice Quality Metrics Metric Change Condition MOS LQK scores decrease significantly Network impairment from packet loss or high jitter: • Average MOS LQK decreases could indicate widespread and uniform impairment.
Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP Phone, use only a dry soft cloth to gently wipe the phone and the LCD screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.
A P P E N D I X A Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users. Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones.
Appendix A Providing Information to Users Via a Website How Users Access the Online Help System on the Cisco Unified IP Phone How Users Access the Online Help System on the Cisco Unified IP Phone The Cisco Unified IP Phones provide access to a comprehensive online help system. To view the main help menu on a phone, press the ? button. If you are already in Help, press Main. Main menu topics include: • About Your Cisco Unified IP Phone—Descriptive information about the phone model • How do I...
Appendix A Providing Information to Users Via a Website How Users Subscribe to Services and Configure Phone Features http://cisco.com/en/US/products/hw/phones/ps379/prod_models_home.html See the tutorial Read Me file that is included with the relevant eLearning tutorial for specific instructions, including how to link to the most recent user guide PDF. Note The eLearning tutorials are updated periodically and therefore might not contain the latest feature information for end users.
Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator (MWI) method. How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone.
Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries The Ready to Install window displays. Step 7 Click Install. The installation wizard installs the application to your computer. When the installation is complete, the InstallShield Wizard Complete window displays. Step 8 Click Finish. Step 9 To complete the process, follow the steps in Configuring the Synchronizer, page A-5.
Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.
A P P E N D I X B Feature Support by Protocol for Cisco Unified IP Phone This appendix provides information about feature support for the Cisco Unified IP Phones using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 8.6. Table B-1 provides a high-level overview of calling features and their support by protocol. This table focuses primarily on end user calling features and is not intended to represent a comprehensive listing of all available phone features.
Appendix B Table B-1 Feature Support by Protocol for Cisco Unified IP Phone Cisco Unified IP Phone Feature Support by Protocol (continued) Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Features SCCP SIP For More Information Busy Lamp Field (BLF) Speed Dial Supported Supported Advanced Call Handling—Using BLF to Determine a Line State Call Back Supported Supported Basic Call Handling—Placing a Call: Additional Options Call Chaperone Supported Supported Call Dis
Appendix B Feature Support by Protocol for Cisco Unified IP Phone Table B-1 Cisco Unified IP Phone Feature Support by Protocol (continued) Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Features SCCP SIP For More Information Do Not Disturb (DND) Supported Supported Basic Call Handling—Using Do Not Disturb Enbloc Dialing Supported Not Supported Extension Mobility Supported Supported Advanced Call Handling—Using Cisco Extension Mobility Extension Mobility ChangeP
Appendix B Table B-1 Feature Support by Protocol for Cisco Unified IP Phone Cisco Unified IP Phone Feature Support by Protocol (continued) Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Features SCCP SIP For More Information Missed call logging Supported Supported Using Call Logs and Directories Mobile Connect Supported Supported Advanced Call Handling—Answering a Call Multilevel Precedence and Preemption (MLPP) Supported Not supported Advanced Call Handling—Pr
Appendix B Feature Support by Protocol for Cisco Unified IP Phone Table B-1 Cisco Unified IP Phone Feature Support by Protocol (continued) Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Features SCCP SIP For More Information Calling Features VPN Client Supported (7942G Not supported and 7962G only) Advanced Call Handling—Making and Receiving Secure Calls VPN Support in Phones Supported Supported Voice Mail Supported Supported Accessing Voice Messages section of
Appendix B Table B-1 Feature Support by Protocol for Cisco Unified IP Phone Cisco Unified IP Phone Feature Support by Protocol (continued) Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Features SCCP SIP For More Information Calling Features Supplemental Features and Applications Cisco Unified Communications Manager Assistant Supported Supported Cisco Unified Communications Manager Assistant User Guide Cisco Unified Communications Manager Auto-Attendant Supported
A P P E N D I X C Supporting International Users Translated and localized versions of the Cisco Unified IP Phones are available in several languages.
Appendix C Supporting International Users Support for International Call Logging For more information, see Software Upgrades in the Cisco Unified Communications Operating System Administration Guide. Note All languages may not be immediately available, so continue to check the website for updates.
A P P E N D I X D Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phones. • Physical and Operating Environment Specifications, page D-1 • Cable Specifications, page D-2 • Network and Access Port Pinouts, page D-2 Physical and Operating Environment Specifications Table D-1 shows the physical and operating environment specifications for the Cisco Unified IP Phones.
Appendix D Technical Specifications Cable Specifications Table D-1 Physical and Operating Specifications (continued) Specification Value or Range Cables Category 3/5/5e for 10-Mbps cables with 4 pairs Category 5/5e for 100-Mbps cables with 4 pairs Category 5e/6 for 1000-Mbps cables with 4 pairs Note Distance Requirements Cables have 4 pairs of wires for a total of 8 conductors.
Appendix D Technical Specifications Network and Access Port Pinouts Table D-2 Network Port Connector Pinouts (continued) Pin Number Function 8 BI_DD- “BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data B”, “Data C” and “Data D,” respectively. Access Port Connector Table D-3 describes the access port connector pinouts.
Appendix D Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.
A P P E N D I X E Basic Phone Administration Steps This appendix provides minimum, basic configuration steps for you to perform the following actions: • Add a new user to Cisco Unified Communications Manager Administration • Configure a new phone for that user • Associate that user to that phone • Complete other basic end user configuration tasks The procedures provide one method for performing these tasks and are not the only way to perform these tasks.
Appendix E Basic Phone Administration Steps Adding a User to Cisco Unified Communications Manager Adding a User to Cisco Unified Communications Manager This section describes steps for adding a user to Cisco Unified Communications Manager.
Appendix E Basic Phone Administration Steps Configuring the Phone Adding a User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications Manager Administration by following these steps: Procedure Step 1 Choose User Management > End User, then click Add New. The End User Configuration window appears.
Appendix E Basic Phone Administration Steps Configuring the Phone Procedure Step 1 For the required fields, possible values, some of which are based on the example of user johndoe, can be configured as follows: a. In the Device Information pane of this window: – MAC Address—Enter the MAC address of the phone, which is listed on a sticker on the phone. Make sure that the value comprises 12 hexadecimal characters.
Appendix E Basic Phone Administration Steps Configuring the Phone – Calling Search Space—From the drop-down list box, choose the appropriate calling search space (CSS). A calling search space comprises a collection of partitions (analogous to a collection of available phone books) that are searched to determine how a dialed number should be routed. The calling search space for the device and the calling search space for the directory number get used together.
Appendix E Basic Phone Administration Steps Configuring the Phone d. From the Calling Search Space drop-down list (Directory Number Settings pane of the Directory Number Configuration window), choose the appropriate calling search space. A calling search space comprises a collection of partitions that are searched for numbers that are called from this directory number. The value that you choose applies to all devices that are using this directory number. e.
Appendix E Basic Phone Administration Steps Performing Final End User Configuration Steps – Select the device, then click Save Selected/Changes. The user is now associated with the device. – Click the Go button next to the “Back to User” Related link in the upper-right corner of the screen. l. Proceed to Performing Final End User Configuration Steps, page E-7.
INDEX connecting Symbols disabled "more" Softkey Timer 4-26 3-7 4-32 forwarding packets to purpose 3-3 access to phone settings Numerics 4-31, 7-8 Access web page 4-1 7-2, 7-9 adding 802.1X authentication server authenticator description Cisco Unified IP Phones using BAT 1-6 1-19 1-19 Troubleshooting 9-9, 9-10 Device Authentication 4-45 Device ID Admin. VLAN ID Alternate TFTP 4-11 assisted directed call park 4-45 EAP-MD5 B-1 B-6 audible message waiting indicator 4-45 802.
Index auto pickup call forward all 5-3 auto-registration using 5-6 call forward busy call forward no answer 2-9 auxiliary VLAN destination override 5-6 display, configuring 5-6 loop breakout List.
Index AutoAttendant secure B-6 interactions with conference joining 2-2 required for Cisco Unified IP Phones verifying settings B-6 Cisco Unified IP Phone adding manually to Cisco Unified Communications Manager 2-11 adding to Cisco Unified Communications Manager 2-8 configuring user services 1-21, 1-25 installation requirements 6-1 overview 2-5 2-8 registering with Cisco Unified Communications Manager 2-9, 2-11 technical specifications D-1 using LDAP directories 5-24 handset 3-6 heads
Index documentation, for users D Domain Name data VLAN 2-3 Default Router 1-5 7-2, 7-11 device authentication do not disturb 4-45 1-13 overview DSCP For Configuration DSCP For Services 4-33 E 4-18 EAP-MD5 Device Information web page 7-2, 7-4 4-45 editing, configuration values 4-9 4-3 enbloc dialing description 1-6 troubleshooting disabling 9-7 DHCP IP address DHCP Server B-3 encrypted call DHCP Address Released 4-11 1-16 encrypted configuration files 9-12 encryption 1-11
Index fast dials connecting address book light strip 5-26 fast dial service 1-5 headset 5-10 audio quality feature buttons directories help 3-6 connecting 1-4 disabling 1-5 messages 3-5 3-4 3-5 enabling wireless headset hookswitch control 1-4 services 1-5 quality settings 1-5 using features 3-5 3-4 wireless, enabling configuring on phone, overview headset button 1-11 Headset Enabled informing users about, overview height, adjusting file authentication 1-14 3-6 help sy
Index log out IPv6 DNS Server 1-2 B-3 Hypertext Transfer Protocol IPv6 Load server See HTTP 4-38 IPv6 Log server Hypertext Transfer Protocol (HTTP), description 1-6 4-38 IPv6 on the Cisco Unified IP Phone IPv6 Prefix Length I 4-15 1-8 4-14 IPv6 TFTP Server 1 4-16 IPv6 TFTP Server 2 4-17 icon shield 1-11 J idle display timeout join 4-24 XML service Idle URL across lines 4-24 4-24 K B-3 iLBC codec 9-12 keypad, description image authentication immediate divert 5-12, B-3 In
Index User Locale Char Set User Locale Version Locale Installer missed call logging 4-24 MLPP 4-24 B-4 mobile connect C-1 localization 5-12, 5-14 mobile voice access Installing the Cisco Unified Communications Manager Locale Installer C-1 phone button overlays for logging, missed call Logging Display C-1 Model Information screen 8-1 multilevel precedence and preemption multiple calls per line 4-32 B-3 mute 4-36, 9-12 5-15 5-15 5-15 5-15, B-4 mute button, description of IPv6 Log ser
Index IPv6 Default Router 1-6 IPv6 DNS Server 1-2 IPv6 Prefix Length 4-14 4-15 configuring 4-16 IPv6 TFTP Server 2 4-17 MAC Address 4-8 connecting to 3-7 network requirements, for installing network statistics 4-2 options Network web page CDP on PC port 7-2, 7-9 4-35, 7-8, 9-12 4-35, 7-8 4-7 O on hook call transfer 5-15 Operational VLAN ID 4-7 on-hook dialing/pre-dial PC Port Configuration 4-8 onhook predialing PC VLAN 4-9 4-8 7-2, 7-5 network connections, access port 3-3 ne
Index phone settings access DSCP For Services 4-1 physical connection, verifying plus dialing PNG file PoE QRT 9-6 B-4 QRT softkey B-4 5-16, 9-15 quality reporting tool 6-4, 6-5 4-33 B-4 Quality Reporting Tool (QRT) 2-4 5-16, 9-15 ports access 3-3 network R 3-3 power Real-Time Control Protocol EnergyWise configuration EnergyWise description external See RTCP 1-21 Real-Time Transport Protocol 2-3, 2-4 for the phone outage PoE 5-31 See RTP 2-3 Recording Tone 2-4 Recording T
Index description establishing select 1-16 B-3 services 1-16 identifying 1-16 configuring for users restrictions 1-17, 1-18 description security restrictions secure conferencing 5-28 services button, description of B-4 secure SRST reference 5-19 subscribing to 1-18 5-28 Services URL 1-14 securing the phone with a cable lock 4-23 Services URL button 3-12 security CAPF (Certificate Authority Proxy Function) 1-14 5-19 Session Handoff B-4 session handoff 5-19 configuring on ph
Index loading stored phone image obtaining IP address obtaining power auto answer 2-7 requesting CTL file 5-3 audible message waiting indicator 2-7 requesting configuration file understanding any call pickup 2-7 auto dial 2-8 5-3 5-3 auto pickup 2-7 barge 2-7 statistics 5-3 5-3 1-21, 5-4 block external to external transfer network Busy Lamp Field (BLF) Pickup 7-9 streaming Status menu 5-5, B-1 Busy Lamp Field (BLF) speed dial 7-11 Call Back 8-1, 8-2 status messages 5-4 5-5
Index hunt group display immediate divert intercom description 5-12 4-38 5-13 log out of hunt groups Log server message waiting 5-15 other group pickup 5-21, B-4 transferring incoming mobile calls to remote destinations 5-12, B-3 Transport Layer Security 5-15 See TLS 5-15 Peer firmware sharing Trivial File Transfer Protocol 4-36, 9-12 presence-enabled directories See TFTP 5-15 troubleshooting 5-16 programmable line keys Cisco Unified Communications Manager settings 5-16 Cisco Unif
Index U V UCR 2008 video 5-34 description Video Capability Enabled 5-21 POST update error Security Error Setting up video mode 9-6 4-28 5-21 video support 9-6 5-22 VLAN 5-34 auxiliary, for voice traffic UI Configuration menu description B-4 configuring 4-26 options 2-3 4-7 configuring for voice networks Auto Call Select 4-26 native, for data traffic Auto Line Select 4-26 verifying BLF for Call Lists Wideband Handset UI Control voice mail 4-27 2-3 9-7 VLAN, interaction
Index Network Configuration 7-5 Network Configuration web page preventing access to Status Messages Stream 0 7-11 Stream 1 7-3, 7-11 Stream 2 7-3, 7-11 Stream 3 7-3, 7-11 Stream 4 7-3, 7-11 Stream 5 7-3, 7-11 wideband codec wideband handset option 7-3 7-2, 7-11 1-1 4-30 4-27 user controllable 4-27 Wideband Handset UI Control wideband headset option 7-2 4-27 4-30 4-27 user controllable 4-27 Wireless Headset Enabled 4-28 Cisco Unified IP Phone Administration Guide for Cisco Unif
Index Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.
