IP Phone User Manual
Table Of Contents
- Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
- Common Phone Tasks
- Quick Reference
- Getting Started
- Connecting Your Phone
- An Overview of Your Phone
- Basic Call Handling
- Placing a Call-Basic Options
- Placing a Call-Additional Options
- Answering a Call
- Ending a Call
- Using Hold and Resume
- Using Mute
- Switching Between Multiple Calls
- Switching an In-Progress Call to Another Phone
- Viewing Multiple Calls
- Transferring Calls
- Sending a Call to a Voice Message System
- Forwarding Calls to Another Number
- Using Do Not Disturb
- Making Conference Calls
- Placing or Receiving Intercom Calls
- Advanced Call Handling
- Speed Dialing
- Picking Up a Redirected Call on Your Phone
- Storing and Retrieving Parked Calls
- Logging Out of Hunt Groups
- Using a Shared Line
- Using BLF to Determine a Line State
- Making and Receiving Secure Calls
- Tracing Suspicious Calls
- Prioritizing Critical Calls
- Using Cisco Extension Mobility
- Managing Business Calls Using a Single Phone Number
- Using a Handset, Headset, and Speakerphone
- Using Call Logs and Directories
- Changing Phone Settings
- Accessing Voice Messages
- Using the Cisco Unified CM User Options Web Pages
- Accessing Your User Options Web Pages
- Configuring Features and Services on the Web
- Understanding Additional Configuration Options
- Troubleshooting Your Phone
- Cisco One-Year Limited Hardware Warranty Terms
- Index
Advanced Call Handling
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 53
Managing Business Calls Using a Single Phone Number
With Mobile Connect and Mobile Voice Access installed, you can use your cellular phone to handle
calls associated with your desktop phone number. A smartphone is a mobile phone with personal
computer capabilities such as web browsing, email, address book, and calendar.
If you want to... Then...
Configure Mobile Connect Use the User Options web pages to set up remote destinations and
create access lists to allow or block calls from specific phone numbers
from being passed to the remote destinations. See
Setting Up Phones
and Access Lists for Mobile Connect, page 75.
Answer a call using your
cellular phone
See Answering a Call, page 28.
Switch an in-progress call
between your desk phone
and cellular phone
See Switching an In-Progress Call to Another Phone, page 32.
Put a call that has been
picked up on a smartphone
on hold
1. Press the Enterprise Hold (name may vary) softkey on the
smartphone.
The other party is placed on hold.
2. On your smartphone, press the Resume (name may vary) softkey
on the smartphone. See
Switching an In-Progress Call to Another
Phone, page 32.
Transfer a call that has been
picked up on a smartphone
to another number
1. Press the Enterprise Transfer (name may vary) softkey on the
smartphone.
2. Dial your enterprise access code for transferring calls to initiate a
new call. The other party is placed on hold.
3. Press the Enterprise Transfer softkey to complete the call transfer.
Initiate a conference call on
a call that has been picked
up on a smartphone
1. Press the Enterprise Conference (name may vary) softkey on the
smartphone.
2. Dial your enterprise access code for conferencing to initiate a new
call. The other party is placed on hold.
3. Press the Enterprise Conference softkey to complete the
conference set-up and include both callers in the conference.
Connect to Mobile Voice
Access
1. From any phone, dial your assigned Mobile Voice Access number.
2. Enter the number you are calling from, if prompted, and your PIN.