IP Phone User Manual
Table Of Contents
- Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
- Common Phone Tasks
- Quick Reference
- Getting Started
- Connecting Your Phone
- An Overview of Your Phone
- Basic Call Handling
- Placing a Call-Basic Options
- Placing a Call-Additional Options
- Answering a Call
- Ending a Call
- Using Hold and Resume
- Using Mute
- Switching Between Multiple Calls
- Switching an In-Progress Call to Another Phone
- Viewing Multiple Calls
- Transferring Calls
- Sending a Call to a Voice Message System
- Forwarding Calls to Another Number
- Using Do Not Disturb
- Making Conference Calls
- Placing or Receiving Intercom Calls
- Advanced Call Handling
- Speed Dialing
- Picking Up a Redirected Call on Your Phone
- Storing and Retrieving Parked Calls
- Logging Out of Hunt Groups
- Using a Shared Line
- Using BLF to Determine a Line State
- Making and Receiving Secure Calls
- Tracing Suspicious Calls
- Prioritizing Critical Calls
- Using Cisco Extension Mobility
- Managing Business Calls Using a Single Phone Number
- Using a Handset, Headset, and Speakerphone
- Using Call Logs and Directories
- Changing Phone Settings
- Accessing Voice Messages
- Using the Cisco Unified CM User Options Web Pages
- Accessing Your User Options Web Pages
- Configuring Features and Services on the Web
- Understanding Additional Configuration Options
- Troubleshooting Your Phone
- Cisco One-Year Limited Hardware Warranty Terms
- Index
An Overview of Your Phone
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 19
Calls—Each line can support multiple calls. By default, your phone supports four connected calls per
line, but your system administrator can adjust this number according to your needs. Only one call can
be active at any time; other calls are automatically placed on hold.
Understanding Line and Call Icons
Your phone displays icons to help you determine the call and line state.
Icon Line or Call State Description
On-hook line No call activity on this line.
Off-hook line You are dialing a number or an outgoing call is ringing.
Connected call You are currently connected to the other party.
Ringing call An incoming call is ringing on one of your lines.
Call on hold You have put the call on hold. See Using Hold and Resume, page 30.
Remote call on
hold
Another phone that shares your line has put a call on hold. See Using
Hold and Resume, page 30.
Remote-in-use Another phone that shares your line has a connected call. See Using a
Shared Line, page 45, for details.
Reverting call A holding call is reverting to your phone. See Using Hold and Resume,
page 30.
Authenticated
call
See Making and Receiving Secure Calls, page 50.
Encrypted call See Making and Receiving Secure Calls, page 50.
BLF- monitored
line is idle
See Using BLF to Determine a Line State, page 49.
BLF- monitored
line is in-use
See Using BLF to Determine a Line State, page 49.
BLF- monitored
line is ringing
(BLF Pickup)
(SCCP only)
See Using BLF to Determine a Line State, page 49.
Line in Do Not
Disturb (BLF)
See Using BLF to Determine a Line State, page 49.
Idle Intercom
line
The intercom line is not in use. See Placing or Receiving Intercom Calls,
page 40.