IP Phone User Manual
Table Of Contents
- Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
- Common Phone Tasks
- Quick Reference
- Getting Started
- Connecting Your Phone
- An Overview of Your Phone
- Basic Call Handling
- Placing a Call-Basic Options
- Placing a Call-Additional Options
- Answering a Call
- Ending a Call
- Using Hold and Resume
- Using Mute
- Switching Between Multiple Calls
- Switching an In-Progress Call to Another Phone
- Viewing Multiple Calls
- Transferring Calls
- Sending a Call to a Voice Message System
- Forwarding Calls to Another Number
- Using Do Not Disturb
- Making Conference Calls
- Placing or Receiving Intercom Calls
- Advanced Call Handling
- Speed Dialing
- Picking Up a Redirected Call on Your Phone
- Storing and Retrieving Parked Calls
- Logging Out of Hunt Groups
- Using a Shared Line
- Using BLF to Determine a Line State
- Making and Receiving Secure Calls
- Tracing Suspicious Calls
- Prioritizing Critical Calls
- Using Cisco Extension Mobility
- Managing Business Calls Using a Single Phone Number
- Using a Handset, Headset, and Speakerphone
- Using Call Logs and Directories
- Changing Phone Settings
- Accessing Voice Messages
- Using the Cisco Unified CM User Options Web Pages
- Accessing Your User Options Web Pages
- Configuring Features and Services on the Web
- Understanding Additional Configuration Options
- Troubleshooting Your Phone
- Cisco One-Year Limited Hardware Warranty Terms
- Index
18 OL-16994-01
Understanding Lines and Calls
To avoid confusion about lines and calls, refer to these descriptions:
Lines—Each line corresponds to a directory number or intercom number that others can use to call
you. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP
Phone 7941G/7941G-GE supports one to two lines, depending on configuration. To see how many
lines you have, look at the right side of your phone screen. You have as many lines as you have
directory numbers and phone line icons:
.
6
Help button Activates the Help menu. Accessing the Help System on
Your Phone, page 22
7
Settings button Opens/closes the Settings menu. Use it to
control phone screen contrast and ring
sounds.
Changing Phone Settings,
page 63
8
Services button Opens/closes the Services menu. Using the Cisco Unified CM
User Options Web Pages,
page 66
9
Volume button Controls the handset, headset, and
speakerphone volume (off-hook) and the
ringer volume (on-hook).
Using a Handset, Headset, and
Speakerphone, page 55
10
Speaker button Toggles the speakerphone on or off. When
the speakerphone is on, the button is lit.
Using a Handset, Headset, and
Speakerphone, page 55
11
Mute button Toggles the microphone on or off. When
the microphone is muted, the button is lit.
Using Mute, page 31
12
Headset button Toggles the headset on or off. When the
headset is on, the button is lit.
Using a Handset, Headset, and
Speakerphone, page 55
13
Navigation button Allows you to scroll through menus and
highlight items. When the phone is
on-hook, displays phone numbers from
your Placed Calls log.
Using Call Logs, page 57
14
Keypad Allows you to dial phone numbers, enter
letters, and choose menu items.
Basic Call Handling, page 24
15
Softkey buttons Each activates a softkey option (displayed
on your phone screen).
Understanding Lines and
Calls, page 18
16
Handset light strip Indicates an incoming call or new voice
message.
Accessing Voice Messages,
page 65
Item Description For more information, see...