Cisco 7940/7960 User Guide Cisco 7940/7960 User Guide
Cisco 7940/7960 User Guide Table of Contents Table of Contents ......................................................................................................................2 Introduction...............................................................................................................................3 The Cisco 7940/7960 IP Phone ............................................................................................................................................ 3 Web Portal ...
Cisco 7940/7960 User Guide Introduction The purpose of this document is to inform Zayo Managed Services users on how use the Cisco 7940/7960 Phone with their Hosted PBX Service. Each feature available with the Professional Seat will be described along with instructions on how to use the feature. Some users may not have all of the functionality described in this document. Seat type purchased determines which features are available.
Cisco 7940/7960 User Guide Document Format Below is an example of how each feature will be presented and examined in this document.
Cisco 7940/7960 User Guide Feature Functionality Account Codes - Verified Requires a user to enter a unique number that identifies to which account an outbound call should be assigned. Using the Feature 1. 2. 3. 4. GO OFF HOOK. Dial the NUMBER of the party you wish to call. An IVR will instruct you to enter your Account Code. Once your code is entered the call will connect. Extended Functionality A user can turn a particular account code on for a sustained amount of time by using a star code.
Cisco 7940/7960 User Guide Call Forward Always Enable a user to redirect all incoming calls to another phone number. Users have the option to activate and deactivate the service by using the soft keys, or by dialing a feature code. Activate: Using the Soft Keys 1. Press the MENU soft key. 2. Enter the forwarding NUMBER with the KEYPAD. 3. Press the ACCEPT soft key. Deactivate: Using the Soft Keys 1. Press CFWDALL soft key. Activate: Using the Feature Code 1. GO OFF HOOK 2. Press *72 3.
Cisco 7940/7960 User Guide 2. Press *92 3. Follow the IVR instructions. Deactivate: Using the Feature Code 1. GO OFF HOOK 2. Press *93 Call Park Enables a user to place a call on hold and allow a user to pick the call up at another phone. Using the Feature 1. 2. 3. 4. During an active call, press the HOLD soft key. This will place the caller on hold. Press the NEWCALL soft key. Press *68. Follow the IVR instructions.
Cisco 7940/7960 User Guide Call Return Allows a user to call back the last number that called their line, regardless of whether or not the phone was answered. Using the Feature 1. GO OFF HOOK 2. Press *69. Call Transfer – Blind Allow incoming calls to be transferred to another line without consultation with the receiving party. Using the Feature Activate: Using the Soft Keys 1. During the call, Press the MORE soft key. 2. Press the BLNDXFR soft key.
Cisco 7940/7960 User Guide Call Waiting This feature enables a user to answer a call when engaged in another call. When a second call is received while a user is engaged in a call, the user is informed via a call waiting tone. Using the Feature Retrieving the Second Call 1. Press the ANSWER soft key, or press the LINE BUTTON of the incoming call. Getting Back to the First Call 1. Press the LINE BUTTON for the first call. 2. Press the RESUME soft key.
Cisco 7940/7960 User Guide Dialing Enable a user to make a call to another party. Using the Feature Placing a Call 1. Pick up HANDSET or press the NEWCALL soft key. 2. Enter the number you wish to call. 3. Press the DIAL soft key, or wait to connect. Do Not Disturb Allow users to set their station as unavailable so that incoming calls are given a busy treatment. Depending on how the user has set up their busy treatment, the callers will be directed to voicemail or forwarded to another line.
Cisco 7940/7960 User Guide Hold Allows user to place a call on hold and retrieve it. Using the Feature Activate: Using the Soft Keys 1. Press the HOLD soft key. Deactivate: Using the Soft Keys 1. Press the RESUME soft key. Last Number Redial Allow the user to redial the last number dialed with a feature code or a button. Using the Feature 1. Press the REDIAL soft key. Extended Functionality 1. GO OFF HOOK 2. Press *07. Speed Dial 100 Allow a user to use a feature code and 2 digits to complete a call.
Cisco 7940/7960 User Guide Speed Dial 8 Allow a user to hit only one button to complete a call. Using the Feature Configure 1. GO OFF HOOK. 2. Press *74. You will hear a stuttered dial tone then a normal dial tone. 3. Using the KEYPAD Enter the Speed Dial 8 Code 2-9 plus the NUMBER you want to associate with it and then press the # key. 4. The IVR will notify you whether or not the programming was successful. Use 1. GO OFF HOOK 2. Press the Speed Dial 8 Code 2-9 using the KEYPAD.
