C H A P T E R 3 Managing ITP Networks Using SGM This chapter provides details on using SGM to discover and manage your ITP networks.
Chapter 3 Managing ITP Networks Using SGM Becoming the Root User (Solaris Only) • Printing SGM Windows, page 3-398 • Connecting to a New Server, page 3-399 • Integrating SGM with Other Products, page 3-401 • Using the Windows Start Menu, page 3-403 Becoming the Root User (Solaris Only) Some SGM procedures require you to be logged in as the root user. Caution As the root user, you can adversely affect your operating environment if you are unaware of the effects of the commands you use.
Chapter 3 Managing ITP Networks Using SGM Configuring SNMP Note If you want to change SNMP settings, do so before running Discovery. To change SNMP settings in SGM: Figure 3-1 Step 1 Start the SGM client, as described in the “Starting SGM” section on page 2-2. Step 2 Select Edit > SNMP Configuration from the SGM Main Menu. (If you have implemented SGM User-Based Access, this option is available to users with authentication level Network Administrator [Level 4] and higher.
Chapter 3 Managing ITP Networks Using SGM Configuring SNMP Step 4 (Optional) To change the IP address or DNS name of a node, select the node and enter the new address or name in the IP Address Range or Hostname field. • IP addresses use the format x.x.x.x, where each x has one of the following values: – An integer in the range 0 through 255. – A range of integers separated by a dash (-), such as 10-60. – An asterisk (*), which is equivalent to specifying 0-255.
Chapter 3 Managing ITP Networks Using SGM Configuring SNMP Step 8 (Optional) If you determine that SGM polls a node too often, or not often enough, you can change the poll interval. To change the time, in minutes, between polls for a node, select the node and enter the new interval in the Poll Interval (mins) field. The valid range is 5 to 1440. The default value is 15 minutes. Click Update to apply the new poll interval to the selected node.
Chapter 3 Managing ITP Networks Using SGM Discovering the Network Discovering the Network SGM uses a Discovery process to populate the SGM database, discovering the nodes, signaling points, linksets, and links in your network. You can run Discovery if SGM User-Based Access is disabled, or if it is enabled and you are a Network Administrator or System Administrator.
Chapter 3 Managing ITP Networks Using SGM Discovering the Network To discover the network in SGM: Figure 3-2 Step 1 Start the SGM client, as described in the “Starting SGM” section on page 2-2. Step 2 Select Edit > Network Discovery from the SGM Main Menu. SGM displays the Discovery Dialog (Figure 3-2).
Chapter 3 Managing ITP Networks Using SGM Discovering the Network Step 4 Load one or more seed nodes, using one of the following procedures: • Enter the name or IP address of a seed node in the IP Address or DNS Hostname field, and click Add Node. SGM displays details of the SNMP settings for the seed nodes in the right pane of the window. Continue adding seed nodes until you are certain that SGM will be able to discover the entire network.
Chapter 3 Managing ITP Networks Using SGM Discovering the Network – Size (bytes)—Size of the seed file or folder, in bytes. – Make this my preferred start option—Specifies whether the selected seed file is to be loaded automatically whenever this SGM client is started or the Discovery Dialog is opened. By default, this checkbox is cleared for all seed files. That is, no seed file is loaded automatically when the SGM client is started or the Discovery Dialog is opened.
Chapter 3 Managing ITP Networks Using SGM Discovering the Network Figure 3-4 Discovery Panel Step 6 (Optional) Specify the extent of the network discovery. • To discover the entire network, select the Entire Network checkbox. This is called recursive discovery, and it is the default setting. Select this checkbox when you run Discovery for the very first time.
Chapter 3 Managing ITP Networks Using SGM Discovering the Network If you run Discovery with Entire Network cleared, then you run Discovery with Entire Network selected, any Unmanaged nodes in the first Discovery are not rediscovered by the second Discovery. To recover from this situation and generate a new, complete, and reliable SGM database, you must perform one of the following procedures: Step 7 a. Run Discovery again, with both Entire Network and Delete Existing Data selected. b.
Chapter 3 Managing ITP Networks Using SGM Discovering the Network Step 8 Click Discover Network to begin Discovery. When Discovery begins: • The Discover Network button is grayed-out. • The “Discovery In Progress” message is displayed at the bottom of the Discovery Dialog. • The “Discovery In Progress” message is displayed in the title bar of all SGM client windows. Discovery progresses in bursts. You might see a number of updates, followed by a pause, followed by more updates.
Chapter 3 Managing ITP Networks Using SGM Discovering the Network Figure 3-5 Discovery Panel with Discovered Nodes By default, SGM displays all of the columns in the Discovered Nodes section except Internal ID, ITP Uptime, Reboot Reason, and Last Status Change. To display these columns, or to hide other columns, see the procedures in the “Modifying Node Table Column Settings” section on page 5-16. To see mouse over help popup for each column in the table, place the cursor over a column header.
Chapter 3 Managing ITP Networks Using SGM Discovering the Network The Discovered Nodes section displays the following information for each discovered node: • Internal ID—Internal ID of the event. The internal ID is a unique ID for every event, link, linkset, signaling point, and node, assigned by SGM for its own internal use. It can also be useful when the TAC is debugging problems. • Name—Name or IP address of the discovered node.
Chapter 3 Managing ITP Networks Using SGM Discovering the Network • ITP MIB Level—MIB conformance level used by the ITP, such as ITP MB5. • ITP Uptime—Time the ITP has been up, in weeks, days, hours, minutes, and seconds. • Reboot Reason—Reason for the last reboot of the ITP. • Notes—Indicates whether there is a note associated with the node. • Events—Indicates whether there is a recent event associated with the node. During Discovery, SGM might flag most nodes with an event icon.
Chapter 3 Managing ITP Networks Using SGM Discovering the Network – Waiting (gray ball)—The node is in the Discovery queue but is not currently being discovered. – Warning (yellow ball)—The node is active, but one or more associated signaling points, linksets, or links is in Failed, Unavailable, Unknown, or Warning status and is not Ignored. • Status Reason—Reason for the current status of the node.
Chapter 3 Managing ITP Networks Using SGM Discovering the Network If the status reason is Unsupported Configuration, correct the configuration and enter the sgm cleandiscover command to delete all current network data and begin a clean discovery of the ITP network. If the status reason is still Unsupported Configuration, enter the sgm clean command to restore the SGM server to a “clean” state, such as would exist after a new installation of SGM.
Chapter 3 Managing ITP Networks Using SGM Discovering the Network Figure 3-6 Save File Dialog: Seed File List Dialog The Save File Dialog: Seed File List dialog contains the following fields: • Type—Icon indicating whether the item in the table is a file or a folder. • Name—Name of the seed file or folder. • Last Modified—Date and time the seed file or folder was last modified. • Size (bytes)—Size of the seed file or folder, in bytes. • Filename—Name by which you want to save the seed file.
Chapter 3 Managing ITP Networks Using SGM Discovering the Network • Make this my preferred start option—Specifies whether the selected seed file is to be loaded automatically whenever this SGM client is started or the Discovery Dialog is opened. By default, this checkbox is cleared for all seed files. That is, no seed file is loaded automatically when the SGM client is started or the Discovery Dialog is opened. • Number of Files—Total number of seed files and folders (displayed in bottom left corner).
Chapter 3 Managing ITP Networks Using SGM Configuring Seed Files You can run Discovery multiple times to attempt to discover additional nodes based on the IP address defined in the Stream Control Transmission Protocol (SCTP) linksets. If you are using a separate management VLAN to manage your nodes, but private or unreachable IP addresses for your SCTP connectivity, clear the Entire Network checkbox in the Discovery Dialog. Otherwise, Discovery attempts to reach those nodes continuously.
Chapter 3 Managing ITP Networks Using SGM Configuring Seed Files Step 4 When you are ready to save the list of seed nodes in a new seed file, select File > Save As from the Discovery Dialog menu. SGM displays the Save File Dialog: Seed File List dialog (Figure 3-6). The Save File Dialog: Seed File List dialog contains the following fields: • Type—Icon indicating whether the item in the table is a file or a folder. • Name—Name of the seed file or folder.
Chapter 3 Managing ITP Networks Using SGM Configuring Seed Files Modifying an Existing Seed File To modify an existing seed file in SGM: Step 1 Select Edit > Network Discovery from the SGM Main Menu. SGM displays the Discovery Dialog (Figure 3-2). Step 2 Select the Seed Settings tab, if it is not already selected. SGM displays the Seed Settings panel. Step 3 Select File > Load Seeds from the Discovery Dialog menu. SGM displays the Load File Dialog: Seed File List dialog (Figure 3-3).
Chapter 3 Managing ITP Networks Using SGM Configuring Seed Files Step 6 When you are ready to save the modified seed file, use one of the following procedures: • To save the changes you have made to the seed file without changing the name of the file, select File > Save from the Discovery Dialog menu. • To save the changes you have made to the seed file with a new name, select File > Save As from the Discovery Dialog menu. SGM displays the Save File Dialog: Seed File List dialog (Figure 3-6).
Chapter 3 Managing ITP Networks Using SGM Configuring Seed Files Note If another user modifies and saves the seed file before you save your changes, SGM asks if you want to overwrite that user’s changes. If you choose to do so, the other user’s changes are overwritten and lost. If you choose not to do so, your changes are lost, unless you save the seed file to a different filename.
Chapter 3 Managing ITP Networks Using SGM Configuring Seed Files When you save and name the seed file, keep the following considerations in mind: • You can use any letters, numbers, or characters in the name that are allowed by your operating system. • SGM saves the seed file with a .see file extension. • SGM saves the seed file in the SGM server’s seed file directory, seeds: – If you installed SGM in the default directory, /opt, then the seed file directory is /opt/CSCOsgm/seeds/.
Chapter 3 Managing ITP Networks Using SGM Working with Views Working with Views When SGM discovers your network, all discovered nodes, signaling points, linksets, and links are placed in a DEFAULT configuration view, which is stored on the SGM server and shared by all SGM clients. The DEFAULT view cannot be modified by the clients. It is always available, for users who need to view the entire network. Initially, all clients use the DEFAULT view.
Chapter 3 Managing ITP Networks Using SGM Working with Views If your personal default view has been deleted, then the next time you launch the client SGM informs you that your default view has been deleted and that your view has been reset to the DEFAULT view. To choose another view as your default view, use the Load File Dialog: View List. See the “Loading a Client-Specific View” section on page 3-35 for details.
Chapter 3 Managing ITP Networks Using SGM Working with Views Figure 3-7 Network View Editor Window The Nodes panel and Signaling Points panel display: • New nodes and signaling points that have been found by SGM. • All nodes and signaling points that are in the current view. • All nodes and signaling points that have been excluded from the current view. The Nodes panel and Signaling Points panel also enable you to move nodes and signaling points into and out of the current view.
Chapter 3 Managing ITP Networks Using SGM Working with Views Step 4 (Optional) The Nodes In Current View table lists the nodes that are in the current view. If there are nodes listed in the Nodes In Current View table that you do not want to manage, you can remove them from the current view. To do so, select one or more nodes in the Nodes In Current View table, then click the right-arrow button to move the nodes to the Nodes Excluded from View table.
Chapter 3 Managing ITP Networks Using SGM Working with Views When SGM discovers one or more new nodes in the network, SGM also takes the following actions: • SGM broadcasts the discovery of the new nodes to all SGM clients. • SGM displays the text (New Nodes Exist) in the bottom right corner of most SGM windows. • SGM adds graphical elements for the newly discovered nodes to the topology new signaling point panel in the left pane of the Topology window.
Chapter 3 Managing ITP Networks Using SGM Working with Views Step 8 (Optional) The Signaling Points Excluded from View table lists the signaling points that have been excluded from the current view. To add these signaling points to the current view, select them in the Signaling Points Excluded from View table and click the left-arrow button to move the signaling point to the Signaling Points In Current View table. At times, you might want to make an excluded signaling point a new signaling point.
Chapter 3 Managing ITP Networks Using SGM Working with Views Step 10 When you are satisfied with the changes you have made to the view, use one of the following procedures to save the view: • To save the changes you have made to the view without changing the name of the file, select File > Save from the Network View Editor menu. Note • You cannot save changes to the DEFAULT view.
Chapter 3 Managing ITP Networks Using SGM Working with Views The Save File Dialog: View List dialog contains the following fields: – Type—Icon indicating whether the item in the table is a file or a folder. – Name—Name of the view file or folder. – Last Modified—Date and time the view file or folder was last modified. – Size (bytes)—Size of the view file or folder, in bytes. – Filename—Name by which you want to save the view. You must specify a name other than DEFAULT.
Chapter 3 Managing ITP Networks Using SGM Working with Views SGM stores the view in the view file directory on the SGM server: – If you installed SGM in the default directory, /opt, then the SGM view file directory is /opt/CSCOsgm/views. – If you installed SGM in a different directory, then the SGM view file directory is located in that directory. To delete a view from the view list, select a file and click Delete.
Chapter 3 Managing ITP Networks Using SGM Working with Views Loading the DEFAULT View To load the DEFAULT network view: Step 1 Select Edit > Network Views from the SGM Main Menu. SGM displays the Network View Editor window (Figure 3-7). Step 2 Select File > Load DEFAULT View from the Discovery Dialog menu. SGM loads the DEFAULY view. Loading a Client-Specific View To load a client-specific network view: Step 1 Select Edit > Network Views from the SGM Main Menu.
Chapter 3 Managing ITP Networks Using SGM Working with Views Figure 3-9 Load File Dialog: View List Dialog The Load File Dialog: View List dialog contains the following fields: • Type—Icon indicating whether the item in the table is a file or a folder. • Name—Name of the view file or folder. • Last Modified—Date and time the view file or folder was last modified. • Size (bytes)—Size of the view file or folder, in bytes.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets SGM closes the Load File Dialog: View List dialog, loads the view, and returns to the Network View Editor window. To close the Load File Dialog: View List dialog without loading a view, click Cancel. Working with Linksets SGM enables you to view information about all discovered linksets, including their associated nodes, status, and other important information.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets Viewing Basic Information for Linksets To view basic information for linksets, select Linksets in the left pane of the SGM Main Window. SGM displays the Linkset Window (Figure 3-10). Figure 3-10 Linkset Window The Linkset Window displays information about the linksets that have been discovered by SGM. Linksets that are associated with nodes that are excluded from the current view are not displayed in the Linkset Window.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets You can resize each column, or sort the table based on the information in one of the columns. See the “Resizing, Sorting, and Hiding Table Columns” section on page 3-279 for more details. The Linkset Window displays the following information for each discovered linkset: • Internal ID—The internal ID of the linkset.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets • Events—Indicates whether there is a recent event associated with the linkset. – To delete the event icon from SGM displays for a specific linkset, for this SGM client only, select the linkset and click the icon. – To delete the event icon from SGM displays for all linksets, for this SGM client only, select Edit > Clear All Events from the SGM Main Menu. Note During Discovery, SGM might flag most linksets with an event icon.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets – Not ITP Device – Not Configured for ITP – MIB Data Error – SNMP Exception – SignalingPoint Inactive – Linkset Inactive – Link Congested – Link Send Utilization Threshold Exceeded – Link Receive Utilization Threshold Exceeded – Link Local Interface Inactive – Link Remote Interface Inactive – Link Inactive If the cell is too small to show all of the status reason, place the cursor over the cell to see the full status reason in a mouse over h
Chapter 3 Managing ITP Networks Using SGM Working with Linksets Viewing Detailed Information for a Linkset SGM can display detailed information about a selected linkset, including its associated links, status, and other information. To display detailed information for a linkset, use one of the following procedures: • Select Linksets in the left pane of the SGM Main Window, right-click a linkset in the right pane, then select View > Configuration Details in the right-click menu.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets Changes you make in this pane might not be reflected throughout SGM until the next poll (by default, every 15 seconds). For information about changing the polling interval, see the “Viewing Detailed Information for a Link” section on page 3-175. Note This window polls your network periodically. To prevent unnecessary traffic on your network, close this window when you no longer need to refer to it.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets • Type—Type of link. Possible link types are: – HSL—The link uses the SS7-over-ATM (Asynchronous Transfer Mode) high-speed protocol. – SCTPIP—The link uses the Stream Control Transmission Protocol (SCTP) IP transport protocol. – Serial—The link uses the serial SS7 signaling protocol. – Virtual—The link is a virtual link, which connects signaling point instances running on the same device.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets • Events—Indicates whether there is a recent event associated with the link. – To delete the event icon from SGM displays for a specific link, select the link and click the icon. – To delete the event icon from SGM displays for all links, select Edit > Clear All Events from the SGM Main Menu. Note During Discovery, SGM might flag most links with an event icon.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets – Unknown (red ball)—Either the node associated with this link has failed to respond to an SNMP request, or SGM found that the link no longer exists. When you physically delete a link, the Status field displays Unknown until you delete the link from the SGM database. – Warning (yellow ball)—The link is active and traffic is flowing, but one or more of the following situations has occurred: – The link is congested.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets – Link Remote Interface Inactive – Link Inactive If the cell is too small to show all of the status reason, place the cursor over the cell to see the full status reason in a mouse over help popup. The status reasons are listed in order of decreasing magnitude. If two or more reasons apply, the reason of greatest magnitude is displayed.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets – Unknown (red ball)—Either the node associated with this linkset has failed to respond to an SNMP request, or SGM found that the linkset no longer exists. – Warning (yellow ball)—The linkset is active, but one or more links in the linkset is congested or is in Failed, Unknown, or Warning status, and is not Ignored. At least one link is available and can carry traffic. • Status Reason—Reason for the current status of the linkset.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets If the status reason is Unsupported Configuration, correct the configuration and enter the sgm cleandiscover command to delete all current network data and begin a clean discovery of the ITP network. If the status reason is still Unsupported Configuration, enter the sgm clean command to restore the SGM server to a “clean” state, such as would exist after a new installation of SGM.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets • Is Ignored—Indicates whether the linkset is Ignored (that is, whether the linkset is to be included when aggregating and displaying SGM status information). • Inbound ACL—Inbound IP access control list (ACL) number for the linkset. If there is no inbound ACL for the linkset, this field displays 0. • Outbound ACL—Outbound ACL number for the linkset. If there is no outbound ACL for the linkset, this field displays 0.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets Figure 3-12 Recent Events Table for a Linkset By default, SGM displays all of the columns in the table except Internal ID, Note, Ack By, Ack Time, Node, SP, Linkset, and Link. To display these columns, or to hide other columns, see the procedures in the “Modifying Event Table Column Settings” section on page 5-19. To see mouse over help popup for each column in the table, place the cursor over a column header.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets The Recent Events table displays the following information for the selected linkset: • Internal ID—Internal ID of the event. The internal ID is a unique ID for every event, link, linkset, signaling point, and node, assigned by SGM for its own internal use. It can also be useful when the TAC is debugging problems.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets – Status—Status change message generated. – Trap—SNMP trap message generated. You can customize this field. See the “Modifying the SGM Event Configuration File (Solaris Only)” section on page 5-26 for more information. • Severity—Severity of the event. Default values are: – Admin—The default color is cyan. – Error—The default color is coral. – None—The default color is white. – Normal—The default color is light green.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets • Link—Name of the link associated with the event. If there is no link associated with the event, None is displayed. • Message—Text of the message. You can customize this field. See the “Modifying the SGM Event Configuration File (Solaris Only)” section on page 5-26 for more information.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets Figure 3-13 Statistics Details Window for a Linkset Updates for the linksets that are received from the SGM server are reflected automatically in this window. Changes you make in this window might not be reflected throughout SGM until the next poll (by default, every 15 seconds). For information about changing the polling interval, see the “Viewing Detailed Information for a Link” section on page 3-175.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets Configuration Data Tab: Naming Information To view naming information for the selected linkset, select the Configuration Data tab. The Naming Information sub-section displays the following information for the selected linkset: • Name—Name of the linkset. • Local Point Code—Point code of the primary node for the linkset. • Adj Point Code—Point code of the adjacent node for the linkset.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets – Not Configured for ITP – MIB Data Error – SNMP Exception – SignalingPoint Inactive – Linkset Inactive – Link Congested – Link Send Utilization Threshold Exceeded – Link Receive Utilization Threshold Exceeded – Link Local Interface Inactive – Link Remote Interface Inactive – Link Inactive If the cell is too small to show all of the status reason, place the cursor over the cell to see the full status reason in a mouse over help popup.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets Configuration Data Tab: General Information To view general information for the selected linkset, select the Configuration Data tab. The General Information sub-section displays the following information for the selected linkset: • Linkset Type—Type of linkset, which SGM determines by examining the links defined in the linkset.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets Configuration Data Tab: Links Information To view links information for the selected linkset, select the Configuration Data tab. The Links Information sub-section displays the following information for the selected linkset: • Links—Total number of links in the linkset. • Active Links—Number of links in the linkset that are Active. • Congested Links—Number of links in the linkset that are Congested.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets The Recent Events section enables you to perform event-related tasks, such as setting filters and acknowledging events. For more information about these tasks, see the “Working with Events” section on page 3-235. The Recent Events table displays the following information for the selected linkset: • Internal ID—Internal ID of the event.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets – Status—Status change message generated. – Trap—SNMP trap message generated. You can customize this field. See the “Modifying the SGM Event Configuration File (Solaris Only)” section on page 5-26 for more information. • Severity—Severity of the event. Default values are: – Admin—The default color is cyan. – Error—The default color is coral. – None—The default color is white. – Normal—The default color is light green.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets • Link—Name of the link associated with the event. If there is no link associated with the event, None is displayed. • Message—Text of the message. You can customize this field. See the “Modifying the SGM Event Configuration File (Solaris Only)” section on page 5-26 for more information.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets The Packet Information sub-section displays the following information for the selected link: • Sent Per Sec—Number of packets sent by the linkset per second. This field initially displays the phrase Waiting for second poll. After two polling cycles, SGM populates this field with actual calculated rates. • Received Per Sec—Number of packets received by the linkset per second. This field initially displays the phrase Waiting for second poll.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets Statistics Tab: Utilization Information To view utilization information for the selected linkset, select the Statistics tab. The Utilization Information sub-section displays the following information for the selected linkset: • Send Plan Capacity—Planned capacity of the linkset to send, in bits per second. – For a linkset of type Serial or HSL, available bandwidth for the linkset.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets • Receive Utilization—Amount of the linkset’s receive capacity being used, as a percentage or in Erlangs (as set in the Preferences window), calculated using the following formula: Receive Utilization = (Bits Received Per Sec)/Receive Plan Capacity This field initially displays the phrase Waiting for second poll. After two polling cycles, SGM populates this field with actual calculated rates.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets Charts Tab: ReceivedUtilization To view real-time ReceivedUtilization information for the selected linkset, select the Charts tab. SGM displays the ReceivedUtilization chart (Figure 3-14).
Chapter 3 Managing ITP Networks Using SGM Working with Linksets The ReceivedUtilization chart displays the following information for the selected linkset: • Linkset—Drop-down list box used to select the linkset from whose perspective data is to be displayed. By default, data is displayed from the perspective of the selected linkset. To display data from the perspective of the adjacent linkset, select it in this list box.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets • SLC—Displays up to 17 color-coded icons: – One for each link (SLC) in the Received Utilization Chart, up to 16 total links. – One for the average of all SLCs. To remove the data for a link or for the average from the chart, click the icon in this field. To return the data to the chart, click the icon again.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets Charts Tab: SendUtilization To view real-time SendUtilization information for the selected linkset, select the Charts tab. SGM displays the SendUtilization chart (Figure 3-15).
Chapter 3 Managing ITP Networks Using SGM Working with Linksets The SendUtilization chart displays the following information for the selected linkset: • Linkset—Drop-down list box used to select the linkset from whose perspective data is to be displayed. By default, data is displayed from the perspective of the selected linkset. To display data from the perspective of the adjacent linkset, select it in this list box.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets • SLC—Displays up to 17 color-coded icons: – One for each link (SLC) in the Send Utilization Chart, up to 16 total links. – One for the average of all SLCs. To remove the data for a link or for the average from the chart, click the icon in this field. To return the data to the chart, click the icon again.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets Charts Tab: PktsRcvdPerSec To view real-time packets-received-per-second information for the selected link, select the Charts tab. SGM displays the PktsRcvdPerSec chart (Figure 3-16).
Chapter 3 Managing ITP Networks Using SGM Working with Linksets The PktsRcvdPerSec chart displays the following information for the selected link: SGM displays the following information in the PktsRcvdPerSec chart: • Linkset—Drop-down list box used to select the linkset from whose perspective data is to be displayed. By default, data is displayed from the perspective of the selected linkset. To display data from the perspective of the adjacent linkset, select it in this list box.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets • SLC—Displays up to 17 color-coded icons: – One for each link (SLC) in the Packets Received Chart, up to 16 total links. – One for the average of all SLCs. To remove the data for a link or for the average from the chart, click the icon in this field. To return the data to the chart, click the icon again. To superimpose a graphic grid on the chart, which can make the data easier to read, click Grid On.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets Figure 3-17 PktsSentPerSec Chart for a Linkset The PktsSentPerSec chart displays the following information for the selected link: SGM displays the following information in the PktsSentPerSec chart: • Linkset—Drop-down list box used to select the linkset from whose perspective data is to be displayed. By default, data is displayed from the perspective of the selected linkset.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets • Packets Sent Chart—Displays the Packets Sent Per Sec for the linkset as a function of time, including data for up to 16 links. To see the exact time and data coordinates for a data point, left-click the data point. The coordinates are displayed in the format (hh:mm:ss, dd.dd), where: – hh:mm:ss is the time for that data point in hours, minutes, and seconds. – dd.dd is the number of packets sent per second for that data point.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets Charts Tab: BitsRcvdPerSec To view real-time bits-received-per-second information for the selected link (or bytes-received-per-second information, if you cleared the Show Details in Bits Instead of Bytes checkbox in the Preferences Window), select the Charts tab. SGM displays the BitsRcvdPerSec chart (Figure 3-18).
Chapter 3 Managing ITP Networks Using SGM Working with Linksets The BitsRcvdPerSec chart displays the following information for the selected link: • Linkset—Drop-down list box used to select the linkset from whose perspective data is to be displayed. By default, data is displayed from the perspective of the selected linkset. To display data from the perspective of the adjacent linkset, select it in this list box.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets • SLC—Displays up to 17 color-coded icons: – One for each link (SLC) in the Bits Received Chart or Bytes Received Chart, up to 16 total links. – One for the average of all SLCs. To remove the data for a link or for the average from the chart, click the icon in this field. To return the data to the chart, click the icon again. To superimpose a graphic grid on the chart, which can make the data easier to read, click Grid On.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets Figure 3-19 BitsSentPerSec Chart for a Linkset The BitsSentPerSec chart displays the following information for the selected link: SGM displays the following information in the BitsSentPerSec or BytesSentPerSec chart: • Linkset—Drop-down list box used to select the linkset from whose perspective data is to be displayed. By default, data is displayed from the perspective of the selected linkset.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets • Bits Sent Chart or Bytes Sent Chart—Displays the Bits Sent Per Sec or Bytes Sent Per Sec for the linkset as a function of time, including data for up to 16 links. To see the exact time and data coordinates for a data point, left-click the data point. The coordinates are displayed in the format (hh:mm:ss, dd.dd), where: – hh:mm:ss is the time for that data point in hours, minutes, and seconds. – dd.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets To remove the graphic grid from the chart, click Grid Off. To display online help for the window, click Help. Charts Tab: Drops To view drops information for the selected link, select the Charts tab. SGM displays the Drops chart (Figure 3-20).
Chapter 3 Managing ITP Networks Using SGM Working with Linksets The Drops chart displays the following information for the selected link: • Linkset—Drop-down list box used to select the linkset from whose perspective data is to be displayed. By default, data is displayed from the perspective of the selected linkset. To display data from the perspective of the adjacent linkset, select it in this list box.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets • SLC—Displays up to 17 color-coded icons: – One for each link (SLC) in the Drops Chart, up to 16 total links. – One for the average of all SLCs. To remove the data for a link or for the average from the chart, click the icon in this field. To return the data to the chart, click the icon again. To superimpose a graphic grid on the chart, which can make the data easier to read, click Grid On.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets Figure 3-21 Edit Notes Dialog for a Linkset If both ends of the linkset are known to SGM, one is displayed in the top half of the Edit Notes Dialog for a Linkset, the other in the bottom half. If only one end is known to SGM, only that end is displayed.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets The Edit Notes Dialog for a Linkset displays the name of the linkset and the date and time the Notes field for the linkset was last updated. If there is no note currently associated with the linkset, the Notes Last Updated field displays the value Not Set. Step 3 In the Notes field, enter any important information about the linkset, such as a detailed description, its location, its service history, and so on.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets Viewing Notes for a Linkset SGM enables you to view the notes that have been attached to linksets. To view a note, right-click a linkset in a window, then select View > Notes in the right-click menu. (The Notes option is grayed-out if there is no note associated with the selected linkset.) SGM displays the Linkset Notes dialog (Figure 3-22).
Chapter 3 Managing ITP Networks Using SGM Working with Linksets Deleting a Linkset After Discovery, the linksets in your network are known to SGM and added to the SGM database. Physically deleting linksets from your network is not the same as deleting them from the SGM database.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets If you have not physically deleted a known linkset from your network, and you delete it from SGM, SGM also automatically deletes all associated links from the SGM database. However, at the next poll SGM finds the linkset and associated links and adds them back to the SGM database, setting the status appropriately. If this happens, do not delete the linkset again. Instead, set it to Ignored.
Chapter 3 Managing ITP Networks Using SGM Working with Linksets Ignoring a Linkset You can instruct SGM to ignore a linkset when it aggregates and displays network data. Setting linksets to Ignored prevents known linkset problems from affecting SGM displays for associated nodes. In effect, you are preventing a known problem from distracting you from other, more urgent network problems. For example, you can set a linkset to Ignored before shutting down the linkset for maintenance.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes Working with Nodes SGM enables you to view information about all discovered nodes, including their IP addresses, status, and other important information.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes Viewing Basic Information for Nodes To view basic information for nodes, select Nodes in the left pane of the SGM Main Window. SGM displays the Node Window (Figure 3-23). Figure 3-23 Node Window The Node Window displays information about the nodes that have been discovered by SGM. By default, SGM displays all of the columns in the node table except Internal ID, ITP Uptime, Reboot Reason, and Last Status Change.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes The Node Window displays the following information for each discovered node: • Internal ID—Internal ID of the node. The internal ID is a unique ID for every event, link, linkset, signaling point, and node, assigned by SGM for its own internal use. It can also be useful when the TAC is debugging problems. • Name—Name or IP address of the node. • Primary SNMP Address—IP address of the node, used by SNMP to poll the node.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes • ITP Uptime—Time the ITP has been up, in weeks, days, hours, minutes, and seconds. • Reboot Reason—Reason for the last reboot of the ITP. • Notes—Indicates whether there is a note associated with the node. • Events—Indicates whether there is a recent event associated with the node. – To delete the event icon from SGM displays for a specific node, for this SGM client only, select the node and click the icon.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes If the associated signaling points are not referenced to other signaling points, SGM automatically deletes the signaling points, all associated linksets and links, and all linksets and links that reference the node as an adjacent node. – Waiting (gray ball)—The node is in the Discovery queue but is not currently being discovered.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes The status reasons are listed in order of decreasing magnitude. If two or more reasons apply, the reason of greatest magnitude is displayed. If the status reason is Unsupported Configuration, correct the configuration and enter the sgm cleandiscover command to delete all current network data and begin a clean discovery of the ITP network.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes Figure 3-24 Node Details Window Updates for the node that are received from the SGM server are reflected automatically in this window. Changes you make in this window might not be reflected throughout SGM until the next poll (by default, every 15 seconds). For information about changing the polling interval, see the “Viewing Detailed Information for a Linkset” section on page 3-42. Note This window polls your network periodically.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes If a cell is too small to show all of its data, place the cursor over the cell to see the full data in a mouse over help popup. You can resize each column, or sort the table based on the information in one of the columns. See the “Resizing, Sorting, and Hiding Table Columns” section on page 3-279 for more details. By default, SGM displays all of the columns in the Signaling Point Table except Internal ID, Instance ID, and Last Status Change.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes – International—International-bound call. SGM forwards international-bound calls to an STP pair that acts as an international gateway. – InternationalSpare—International-bound call, used in countries in which more than one carrier can share a point code. In those countries, networks are differentiated by the Network Indicator. • Notes—Indicates whether there is a note associated with the signaling point.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes – Unconfigured – SNMP Timeout – Device is unreachable, possibly wrong community string – Not ITP Device – Not Configured for ITP – MIB Data Error – SNMP Exception – SignalingPoint Inactive – Linkset Inactive – Link Congested – Link Send Utilization Threshold Exceeded – Link Receive Utilization Threshold Exceeded – Link Local Interface Inactive – Link Remote Interface Inactive – Link Inactive If the cell is too small to show all of the status r
Chapter 3 Managing ITP Networks Using SGM Working with Nodes To see mouse over help popup for each column in the table, place the cursor over a column header. If a cell is too small to show all of its data, place the cursor over the cell to see the full data in a mouse over help popup. You can resize each column, or sort the table based on the information in one of the columns. See the “Resizing, Sorting, and Hiding Table Columns” section on page 3-279 for more details.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes – Virtual—The links in this linkset are virtual links, which connect signaling point instances running on the same device. SGM does not poll virtual linksets, nor does it display real-time data or accounting statistics for virtual linksets. – Other—No links have been defined for this linkset. • Links—Total number of links in the linkset. • Active Links—Number of links in the linkset that are Active.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes • Status—Current status of the linkset. Possible values are: – Active (green ball)—The linkset is currently fully functional. – Unavailable (red ball)—An error is preventing traffic from flowing on this linkset. – Shutdown (blue ball)—An ITP administrator has set the linkset to prevent traffic from flowing. When a linkset is set to Shutdown, all its associated links are set to Failed by Cisco IOS.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes – Link Remote Interface Inactive – Link Inactive If the cell is too small to show all of the status reason, place the cursor over the cell to see the full status reason in a mouse over help popup. The status reasons are listed in order of decreasing magnitude. If two or more reasons apply, the reason of greatest magnitude is displayed.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes • Signaling Point—Name of the signaling point associated with the link. • Linkset—Name of the linkset associated with the link. • SLC—Signaling link code (SLC) ID for the link. • Type—Type of link. Possible link types are: – HSL—The link uses the SS7-over-ATM (Asynchronous Transfer Mode) high-speed protocol. – SCTPIP—The link uses the Stream Control Transmission Protocol (SCTP) IP transport protocol.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes • Events—Indicates whether there is a recent event associated with the link. – To delete the event icon from SGM displays for a specific link, select the link and click the icon. – To delete the event icon from SGM displays for all links, select Edit > Clear All Events from the SGM Main Menu. Note During Discovery, SGM might flag most links with an event icon.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes – Unknown (red ball)—Either the node associated with this link has failed to respond to an SNMP request, or SGM found that the link no longer exists. When you physically delete a link, the Status field displays Unknown until you delete the link from the SGM database. – Warning (yellow ball)—The link is active and traffic is flowing, but one or more of the following situations has occurred: – The link is congested.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes – Link Remote Interface Inactive – Link Inactive If the cell is too small to show all of the status reason, place the cursor over the cell to see the full status reason in a mouse over help popup. The status reasons are listed in order of decreasing magnitude. If two or more reasons apply, the reason of greatest magnitude is displayed.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes Valid values are: – Cisco2600—Cisco 2650, Cisco 2650XM, Cisco 2651, Cisco 2651XM – Cisco7204—Cisco 7204, Cisco 7204VXR – Cisco7206—Cisco 7206, Cisco 7206VXR – Cisco7507—Cisco 7507, Cisco 7507mx, Cisco 7507z – Cisco7513—Cisco 7513, Cisco 7513mx, Cisco 7513z – IPDevice—IP device, other than those listed above. You can assign this icon to an unknown node if you know that it is an IP device. – MSC—Mobile switching center.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes – Cisco7513—Cisco 7513 series router – Cisco7513mx—Cisco 7513mx series router – Cisco7513z—Cisco 7513z series router – IPDevice—IP device, other than those listed above. You can assign this icon to an unknown node if you know that it is an IP device. – Unknown—SGM is unable to determine the device type. • Last Status Change—Date and time that the status of the node last changed. • Status—Current status of the node.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes – Waiting (gray ball)—The node is in the Discovery queue but is not currently being discovered. – Warning (yellow ball)—The node is active, but one or more associated signaling points, linksets, or links is in Failed, Unavailable, Unknown, or Warning status and is not Ignored. • Status Reason—Reason for the current status of the node.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes If the status reason is Unsupported Configuration, correct the configuration and enter the sgm cleandiscover command to delete all current network data and begin a clean discovery of the ITP network. If the status reason is still Unsupported Configuration, enter the sgm clean command to restore the SGM server to a “clean” state, such as would exist after a new installation of SGM.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes Configuration Data Tab: IP Addresses Not for SNMP To view non-SNMP IP address information for the selected node, select the Configuration Data tab. The IP Addresses Not for SNMP sub-section displays the following information for the selected node: • IP Address—IP addresses associated with this node that are not intended for SNMP.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes • Last SGM Poll Response (secs)—Time, in seconds, taken by this node to respond to the last SGM poll request. For a non-ITP node, this field is left blank. • Avg. SGM Poll Response (secs)—Average time, in seconds, taken by this node to respond to SGM poll requests. For a non-ITP node, this field is left blank. Notes Tab To view notes for the selected node, select the Notes tab. The Notes section displays: • Notes associated with the node.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes Recent Events Tab To view information about all recent events associated with the node, select the Recent Events tab. SGM displays the Recent Events table for the node (Figure 3-25). Figure 3-25 Recent Events Table for a Node By default, SGM displays all of the columns in the table except Internal ID, Note, Ack By, Ack Time, Node, SP, Linkset, and Link.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes The Recent Events section enables you to perform event-related tasks, such as setting filters and acknowledging events. For more information about these tasks, see the “Working with Events” section on page 3-235. The Recent Events table displays the following information for the selected node: • Internal ID—Internal ID of the event.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes – Status—Status change message generated. – Trap—SNMP trap message generated. You can customize this field. See the “Modifying the SGM Event Configuration File (Solaris Only)” section on page 5-26 for more information. • Severity—Severity of the event. Default values are: – Admin—The default color is cyan. – Error—The default color is coral. – None—The default color is white. – Normal—The default color is light green.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes • Link—Name of the link associated with the event. If there is no link associated with the event, None is displayed. • Message—Text of the message. You can customize this field. See the “Modifying the SGM Event Configuration File (Solaris Only)” section on page 5-26 for more information. Syslog Tab To view all messages in the ITP system log for the selected node, select the Syslog tab.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes CPU Processes Tab To view CPU utilization information for the selected node, select the CPU Processes tab. The CPU Processes table is not available if the node is in Discovery, Polling, Unknown, or Unmanaged status. The CPU Processes table displays one CPU Utilization Percentage table for each active Route Switch Processor (RSP) CPU.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes Trap Host Configuration To view all trap settings for the selected node, as well as all hosts and port numbers to which the node sends traps, select the Trap Host Configuration tab. If you have implemented SGM User-Based Access, this option is available to users with authentication level System Administrator (Level 5) and higher.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes • Release 4 Trap Settings—Indicates whether the following ITP release 12.2(4)MB10 trap settings are enabled: – Linkset State Change – Link State Change – Link Congestion State Change – Link Receive Utilization Change – Link Send Utilization Change – Route Destination State Change – Route Mgmt.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes Figure 3-26 SGM Real-Time Statistics: CPU Statistics Window The SGM Real-Time Statistics: CPU Statistics window displays the following information for the selected node: • Node—Name of the node for which CPU statistics are being displayed. To see detailed information for the node, click the node name. • Time Window (mins)—Drop-down list box used to specify the length of time displayed in the CPU Utilization Chart.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes • CPU Utilization Chart—Displays the CPU utilization percentage for the node as a function of time. To see the exact time and data coordinates for a data point, left-click the data point. The coordinates are displayed in the format (hh:mm:ss, dd.dd), where: – hh:mm:ss is the time for that data point in hours, minutes, and seconds. – dd.dd is the CPU utilization percentage for that data point.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes Editing a Node SGM enables you to edit the following aspects of a node: • Editing Node Properties, page 3-124 • Attaching a Note to a Node, page 3-126 • Editing SNMP IP Addresses for a Node, page 3-127 Editing Node Properties To edit a node’s properties, such as its name, telnet address, or associated icon, right-click the node in a window, select Edit > Properties in the right-click menu.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes • A new IP address must use the x.x.x.x format, where x is between 0 and 255, and must contain only numbers and periods, but no letters or special characters. If you enter an IP address that contains any letters or special characters, SGM beeps and retains the current name. • If you leave the Name field blank, SGM reverts to the node’s default name (the DNS name for an ITP node, the point code for a non-ITP node).
Chapter 3 Managing ITP Networks Using SGM Working with Nodes • SSP—Service switching point. You can assign this icon to an unknown node if you know that it is an SSP. • STP—Signal transfer point. You can assign this icon to an unknown node if you know that it is an STP. • SignalingPoint—An SCP, SSP, or STP, or an ITP instance. • Unknown—SGM is unable to determine the node type. At any time, you can click Cancel to exit the dialog without saving any changes.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes The Note Last Updated field displays the date and time the Notes field for this node was last updated. If there is no note currently associated with this node, this field displays the value Not Set. In the Notes field, enter any important information about the node, such as a detailed description, its location, its service history, and so on.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes • You can also select IP addresses that you do not want SGM to use for SNMP polling. This is useful, for example, to separate management traffic from SMS traffic. To remove an IP address from the list, click Remove. The IP address is removed from the IP Addresses for SNMP list and appears in the Available ITP IP Addresses list, and is no longer used by SGM for SNMP polling.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes Figure 3-29 Notes for Node Dialog The Notes for Node dialog displays the following information: • The name of the node is displayed in the title of the window (for example, Notes for sgm-2600a.) • Last Updated—Date and time the Notes field for the node was last updated. • Notes—Notes associated with the node. Click OK to close the Notes for Node dialog.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes Deleting a Node After Discovery, the nodes in your network are known to SGM and added to the SGM database. Physically deleting nodes from your network is not the same as deleting them from the SGM database.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes Be aware of the following special situations: • If you have not physically deleted a known node from your network, and you delete it from SGM, SGM removes the node from the poll list, and at the next poll SGM returns the node to the DEFAULT view, and labels the node as a new node if you are using a custom view. • If a node has at least one adjacent node in Active, Discovering, Waiting, or Warning state, you cannot delete the node.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes Note If you delete a node, SGM removes it from the Nodes In Current View table of the Network View Editor window. If SGM then rediscovers the node, SGM places it in the New Nodes Found table of the Network View Editor window. To restore the node to your current view, you must move it into the Nodes In Current View table. For more information, see the “Working with Views” section on page 3-26.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes Unmanaging and Managing a Node SGM enables you to label a node Unmanaged, and to remove the Unmanaged status from a node. In some situations, you might not want to see a given node or nodes in SGM displays, but you might be unable to delete it from the SGM database.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes You can also remove the Unmanaged status from a node, when you are ready to return the node to the SGM poll list. To remove the Unmanaged status from a node: Step 1 Select a node in a window. You cannot remove the Unmanaged status from a node with a Device Type of Unknown: Step 2 • If you select a node with a Device Type of Unknown, then this menu option is grayed-out and cannot be selected.
Chapter 3 Managing ITP Networks Using SGM Working with Nodes Step 4 Step 5 Click Poll Node. SGM begins a poll of the selected nodes. During polling, the Poll Node button is grayed-out, the “Selected nodes are being polled” message is displayed at the bottom of the Discovery Dialog, and individual nodes might display the Polling status. • If the node has only one IP address for SGM to poll, and the poll fails or times out, SGM issues an error message.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points To poll one or more nodes, removing and then rediscovering all associated linksets, use one of the following procedures: • Select one or more nodes in a window, then select Edit > Poll Nodes > Clean Poll in the SGM Main Menu. SGM polls all selected ITP nodes. • Select one or more linksets in a window, then select Edit > Poll Nodes > Clean Poll in the SGM Main Menu.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points This section includes the following information: • Viewing Basic Information for Signaling Points, page 3-137 • Viewing Detailed Information for a Signaling Point, page 3-141 • Editing a Signaling Point, page 3-162 • Viewing Notes for a Signaling Point, page 3-166 • Deleting a Signaling Point, page 3-167 • Unmanaging and Managing a Signaling Point, page 3-169 • Excluding a Signaling Point from a View, page 3-170 Related
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points Figure 3-30 Signaling Point Window The Signaling Point Window displays information about the signaling points that have been discovered by SGM. By default, SGM displays all of the columns in the Signaling Point Window except Internal ID, Instance ID, and Last Status Change. To display these columns, or to hide other columns, see the procedures in the “Modifying Linkset Table Column Settings” section on page 5-18.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points The Signaling Point Window displays the following information for all discovered signaling points: • Internal ID—Internal ID of the signaling point. The internal ID is a unique ID for every event, link, linkset, node, and signaling point, assigned by SGM for its own internal use. It can also be useful when the TAC is debugging problems. • Name—Name of the signaling point.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points • Events—Indicates whether there is a recent event associated with the signaling point. During Discovery, SGM might flag most signaling points with an event icon. If the event icons are too distracting, select Edit > Clear All Events from the SGM Main Menu to remove them. • Last Status Change—Date and time that the status of the signaling point last changed. • Status—Current status of the signaling point.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points – MIB Data Error – SNMP Exception – SignalingPoint Inactive – Linkset Inactive – Link Congested – Link Send Utilization Threshold Exceeded – Link Receive Utilization Threshold Exceeded – Link Local Interface Inactive – Link Remote Interface Inactive – Link Inactive If the cell is too small to show all of the status reason, place the cursor over the cell to see the full status reason in a mouse over help popup.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points SGM displays the Signaling Point Details Window (Figure 3-31). Figure 3-31 Signaling Point Details Window Updates for the signaling point that are received from the SGM server are reflected automatically in this window. Changes you make in this window might not be reflected throughout SGM until the next poll (by default, every 15 seconds).
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points To see mouse over help popup for each column in the table, place the cursor over a column header. If a cell is too small to show all of its data, place the cursor over the cell to see the full data in a mouse over help popup. You can resize each column, or sort the table based on the information in one of the columns. See the “Resizing, Sorting, and Hiding Table Columns” section on page 3-279 for more details.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points – Virtual—The links in this linkset are virtual links, which connect signaling point instances running on the same device. SGM does not poll virtual linksets, nor does it display real-time data or accounting statistics for virtual linksets. – Other—No links have been defined for this linkset. • Links—Total number of links in the linkset. • Active Links—Number of links in the linkset that are Active.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points – Shutdown (blue ball)—An ITP administrator has set the linkset to prevent traffic from flowing. When a linkset is set to Shutdown, all its associated links are set to Failed by Cisco IOS. – Unknown (red ball)—Either the node associated with this linkset has failed to respond to an SNMP request, or SGM found that the linkset no longer exists.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points The status reasons are listed in order of decreasing magnitude. If two or more reasons apply, the reason of greatest magnitude is displayed. If the status reason is Unsupported Configuration, correct the configuration and enter the sgm cleandiscover command to delete all current network data and begin a clean discovery of the ITP network.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points • Type—Type of link. Possible link types are: – HSL—The link uses the SS7-over-ATM (Asynchronous Transfer Mode) high-speed protocol. – SCTPIP—The link uses the Stream Control Transmission Protocol (SCTP) IP transport protocol. – Serial—The link uses the serial SS7 signaling protocol. – Virtual—The link is a virtual link, which connects signaling point instances running on the same device.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points • Events—Indicates whether there is a recent event associated with the link. – To delete the event icon from SGM displays for a specific link, select the link and click the icon. – To delete the event icon from SGM displays for all links, select Edit > Clear All Events from the SGM Main Menu. Note During Discovery, SGM might flag most links with an event icon.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points – Unknown (red ball)—Either the node associated with this link has failed to respond to an SNMP request, or SGM found that the link no longer exists. When you physically delete a link, the Status field displays Unknown until you delete the link from the SGM database. – Warning (yellow ball)—The link is active and traffic is flowing, but one or more of the following situations has occurred: – The link is congested.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points – Link Remote Interface Inactive – Link Inactive If the cell is too small to show all of the status reason, place the cursor over the cell to see the full status reason in a mouse over help popup. The status reasons are listed in order of decreasing magnitude. If two or more reasons apply, the reason of greatest magnitude is displayed.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points – Cisco7513—Cisco 7513, Cisco 7513mx, Cisco 7513z – IPDevice—IP device, other than those listed above. You can assign this icon to an unknown node if you know that it is an IP device. – MSC—Mobile switching center. You can assign this icon to an unknown node if you know that it is an MSC. – SCP—Service control point. You can assign this icon to an unknown node if you know that it is an SCP. – SSP—Service switching point.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points • Status Reason—Reason for the current status of the signaling point.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points Configuration Data Tab: Description To view descriptive information for the selected signaling point, select the Configuration Data tab. The Description sub-section contains a description of the signaling point. If the signaling point has no description, this sub-section is blank. Configuration Data Tab: Point Code To view point code information for the selected signaling point, select the Configuration Data tab.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points Configuration Data Tab: Capability Point Code To view capability point code information for the selected signaling point, select the Configuration Data tab. The Capability Point Code sub-section displays the following information for the selected signaling point: • Point Code—Capability point code of the signaling point. • Variant—SS7 protocol variant.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points Configuration Data Tab: QoS Information To view quality of service (QoS) information for the selected signaling point, select the Configuration Data tab. The QoS Information sub-section displays the following information for the selected signaling point: • QoS—Quality of service (QoS) class of the signaling point. Valid QoS classes range from 1 through 7. ALL indicates that the signaling point accepts all QoS classes.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points Figure 3-32 Recent Events Table for a Signaling Point By default, SGM displays all of the columns in the table except Internal ID, Note, Ack By, Ack Time, Node, SP, Linkset, and Link. To display these columns, or to hide other columns, see the procedures in the “Modifying Event Table Column Settings” section on page 5-19. To see mouse over help popup for each column in the table, place the cursor over a column header.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points The Recent Events table displays the following information for the selected signaling point: • Internal ID—Internal ID of the event. The internal ID is a unique ID for every event, link, linkset, signaling point, and node, assigned by SGM for its own internal use. It can also be useful when the TAC is debugging problems.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points – Status—Status change message generated. – Trap—SNMP trap message generated. You can customize this field. See the “Modifying the SGM Event Configuration File (Solaris Only)” section on page 5-26 for more information. • Severity—Severity of the event. Default values are: – Admin—The default color is cyan. – Error—The default color is coral. – None—The default color is white. – Normal—The default color is light green.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points • Link—Name of the link associated with the event. If there is no link associated with the event, None is displayed. • Message—Text of the message. You can customize this field. See the “Modifying the SGM Event Configuration File (Solaris Only)” section on page 5-26 for more information. ITP Access Lists Tab To view information about all access lists associated with the selected signaling point, select the ITP Access Lists tab.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points • Destination Point Code—Destination point code for packets on the selected signaling point. The destination point code is the point code to which a given packet is routed. • Mask—Mask length for packets on the selected signaling point. The mask length is the number of significant leading bits in the point code. The mask length is always 14 for ITU and 24 for ANSI.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points GTT MAP Status Tab To view detailed information about all GTT MAPs associated with the selected signaling point, select the GTT MAP Status tab. The GTT MAP Status table displays the following information for the selected signaling point: • Current Poll Interval—Poll interval used to collect data for the table. • Last Poll—Time the last poll was run. This field initially displays the phrase Polling device.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points MTP3 Event Log Tab To view the most recent MTP3 events associated with the selected signaling point, select the MTP3 Event Log tab. The MTP3 Event Log table displays the following information for the selected signaling point: • Current Poll Interval—Poll interval used to collect data for the table. • Last Poll—Time the last poll was run. This field initially displays the phrase Polling device.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points Editing Signaling Point Properties To edit a signaling point’s properties, such as its name or associated icon, right-click the signaling point in a window, select Edit > Properties in the right-click menu. SGM displays the Edit Properties Dialog for a Signaling Point (Figure 3-33).
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points Valid values are: • Cisco2600—Cisco 2650, Cisco 2650XM, Cisco 2651, Cisco 2651XM • Cisco7204—Cisco 7204, Cisco 7204VXR • Cisco7206—Cisco 7206, Cisco 7206VXR • Cisco7507—Cisco 7507, Cisco 7507mx, Cisco 7507z • Cisco7513—Cisco 7513, Cisco 7513mx, Cisco 7513z • IPDevice—IP device, other than those listed above. You can assign this icon to an unknown signaling point if you know that it is an IP device.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points Attaching a Note to a Signaling Point To attach a note to a signaling point, right-click the signaling point in a window, then select Edit > Notes in the right-click menu. SGM displays the Edit Notes Dialog for a Signaling Point (Figure 3-34). Figure 3-34 Edit Notes Dialog for a Signaling Point The Note Last Updated field displays the date and time the Notes field for this signaling point was last updated.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points Viewing Notes for a Signaling Point SGM enables you to view the notes that have been attached to signaling points. To view a note, right-click a signaling point in a window, then select View > Notes in the right-click menu. (The Notes option is grayed-out if there is no note associated with the selected signaling point.) SGM displays the Notes for Signaling Point dialog (Figure 3-35).
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points Deleting a Signaling Point After Discovery, the signaling points in your network are known to SGM and added to the SGM database. Physically deleting signaling points from your network is not the same as deleting them from the SGM database.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points Be aware of the following special situations: • If you have not physically deleted a known signaling point from your network, and you delete it from SGM, SGM removes the signaling point from the poll list, and at the next poll SGM returns the signaling point to the DEFAULT view, and labels the signaling point as a new signaling point if you are using a custom view.
Chapter 3 Managing ITP Networks Using SGM Working with Signaling Points Note If you delete a signaling point, SGM removes it from the Signaling Points In Current View table of the Network View Editor window. If SGM then rediscovers the signaling point, SGM places it in the New Signaling Points Found table of the Network View Editor window. To restore the signaling point to your current view, you must move it into the Signaling Points In Current View table.
Chapter 3 Managing ITP Networks Using SGM Working with Links You can also remove the Unmanaged status from a signaling point, when you are ready to return the signaling point to the SGM poll list. To remove the Unmanaged status from a signaling point, right-click a signaling point in a window, then select Manage from the right-click menu. SGM removes the Unmanaged status from the selected signaling point, returns it to the poll list, and polls it immediately.
Chapter 3 Managing ITP Networks Using SGM Working with Links • Working with Signaling Points, page 3-136 • Viewing the Topology of the Network, page 3-259 • Modifying Preference Settings, page 5-3 Viewing Basic Information for Links To view basic information for links, select Links in the left pane of the SGM Main Window. SGM displays the Link Window (Figure 3-36). Figure 3-36 Link Window The Link Window displays information about the links that have been discovered by SGM.
Chapter 3 Managing ITP Networks Using SGM Working with Links If a cell is too small to show all of its data, place the cursor over the cell to see the full data in a mouse over help popup. You can resize each column, or sort the table based on the information in one of the columns. See the “Resizing, Sorting, and Hiding Table Columns” section on page 3-279 for more details. The Link Window displays the following information: • Internal ID—Internal ID of the link.
Chapter 3 Managing ITP Networks Using SGM Working with Links • Ignored—Indicates whether the link is to be included when aggregating and displaying SGM status information: – Clear the checkbox to include the link. This is the default setting. – Select the checkbox to exclude the link. This field can be edited by users with authentication level Power User (Level 2) and higher. • Notes—Indicates whether there is a note associated with the link.
Chapter 3 Managing ITP Networks Using SGM Working with Links – Shutdown (blue ball)—An ITP administrator has set the link to prevent traffic from flowing. – Unknown (red ball)—Either the node associated with this link has failed to respond to an SNMP request, or SGM found that the link no longer exists. When you physically delete a link, the Status field displays Unknown until you delete the link from the SGM database.
Chapter 3 Managing ITP Networks Using SGM Working with Links – Link Remote Interface Inactive – Link Inactive If the cell is too small to show all of the status reason, place the cursor over the cell to see the full status reason in a mouse over help popup. The status reasons are listed in order of decreasing magnitude. If two or more reasons apply, the reason of greatest magnitude is displayed.
Chapter 3 Managing ITP Networks Using SGM Working with Links Figure 3-37 Link Details Window Detailed information for links associated with the selected linkset is displayed in the left column, and for links associated with the adjacent linkset in the right column. Updates for the links that are received from the SGM server are reflected automatically in this window. Changes you make in this pane might not be reflected throughout SGM until the next poll (by default, every 15 seconds).
Chapter 3 Managing ITP Networks Using SGM Working with Links Configuration Data Tab: General Information To view general information for the selected link, select the Configuration Data tab. The General Information sub-section displays the following information for the selected link: • Type—Type of link. Possible link types are: – HSL—The link uses the SS7-over-ATM (Asynchronous Transfer Mode) high-speed protocol.
Chapter 3 Managing ITP Networks Using SGM Working with Links Configuration Data Tab: Local IP Address Information (SCTP Links Only) To view local IP address information for the selected SCTP link, select the Configuration Data tab. The Local IP Address Information sub-section displays the following information for the selected link: • IP Address—Local IP address associated with the link. • Status—Current status of the IP address.
Chapter 3 Managing ITP Networks Using SGM Working with Links Configuration Data Tab: Configured Local IP Address Information (SCTP Links Only) To view configured local IP address information for the selected SCTP link, select the Configuration Data tab. The Configured Local IP Address Information sub-section displays the following information for the selected link: • IP Address—Configured local IP address associated with the link. • Interface Name—Primary IP address and interface name of the link.
Chapter 3 Managing ITP Networks Using SGM Working with Links – InhibitLoc (blue ball)—A local ITP administrator has set the link to prevent traffic from flowing. – InhibitRem (blue ball)—A remote ITP administrator has set the link to prevent traffic from flowing. – Shutdown (blue ball)—An ITP administrator has set the link to prevent traffic from flowing.
Chapter 3 Managing ITP Networks Using SGM Working with Links • Send Utilization—Indicates whether, on average, the link is under its configured send utilization threshold (UnderThreshold) or over the threshold (OverThreshold). • Status Reason—Reason for the current status of the link.
Chapter 3 Managing ITP Networks Using SGM Working with Links If the status reason is Unsupported Configuration, correct the configuration and enter the sgm cleandiscover command to delete all current network data and begin a clean discovery of the ITP network. If the status reason is still Unsupported Configuration, enter the sgm clean command to restore the SGM server to a “clean” state, such as would exist after a new installation of SGM.
Chapter 3 Managing ITP Networks Using SGM Working with Links Notes Tab To view notes for the selected link, select the Notes tab. The Notes section displays: • Notes associated with the selected link in the left column. • Notes associated with the adjacent link in the right column. • The date and time the notes associated with each link were last updated, or the phrase Not Set if there are no notes associated with the link. • The phrase No Notes if there are no notes associated with the link.
Chapter 3 Managing ITP Networks Using SGM Working with Links To see mouse over help popup for each column in the table, place the cursor over a column header. If a cell is too small to show all of its data, place the cursor over the cell to see the full data in a mouse over help popup. You can resize each column, or sort the table based on the information in one of the columns. See the “Resizing, Sorting, and Hiding Table Columns” section on page 3-279 for more details.
Chapter 3 Managing ITP Networks Using SGM Working with Links – OverWrite—OverWrite event. An existing file, such as a seed file or route file, has been overwritten. – Poll—Poll event, such as an SNMP poll. – Purge—Purge event. A user has requested Discovery with Delete Existing Data selected, and SGM has deleted the existing SGM database. – Status—Status change message generated. – Trap—SNMP trap message generated. You can customize this field.
Chapter 3 Managing ITP Networks Using SGM Working with Links • SP—Name of the signaling point associated with the event. If there is no signaling point associated with the event, None is displayed. • Linkset—Name of the linkset associated with the event. If there is no linkset associated with the event, None is displayed. • Link—Name of the link associated with the event. If there is no link associated with the event, None is displayed. • Message—Text of the message. You can customize this field.
Chapter 3 Managing ITP Networks Using SGM Working with Links Figure 3-39 Statistics Details Window for a Link Updates for the links that are received from the SGM server are reflected automatically in this window. Changes you make in this window might not be reflected throughout SGM until the next poll (by default, every 15 seconds). For information about changing the polling interval, see the “Viewing Detailed Information for a Link” section on page 3-175.
Chapter 3 Managing ITP Networks Using SGM Working with Links Note Each link is identified by its signaling link code ID (SLC). An asterisk indicates that a link is not configured, or that a poll could not get data for the link. For example, SLC (*)3 means there is no link associated with the selected linkset for SLC 3, and SLC 3(*) means there is no link associated with the adjacent linkset for SLC 3. Select one of the SLCs. SGM displays the Statistics Details Window for a Link for that link.
Chapter 3 Managing ITP Networks Using SGM Working with Links Configuration Data Tab: Interface Information To view interface information for the selected link, select the Configuration Data tab. The Interface Information sub-section displays the following information for the selected link: • QoS—(SCTP links only) Quality of service (QoS) class of the link. • Local Port—(SCTP links only) Local port for the link. • Remote Port—(SCTP links only) Remote port for the link.
Chapter 3 Managing ITP Networks Using SGM Working with Links Configuration Data Tab: Remote IP Address Information (SCTP Links Only) To view remote IP address information for the selected SCTP link, select the Configuration Data tab. The Remote IP Address Information sub-section displays the following information for the selected link: • IP Address—Remote IP address associated with the link.
Chapter 3 Managing ITP Networks Using SGM Working with Links Status Summary Tab: Status Information To view status information for the selected link, select the Status Summary tab. The Status Information sub-section displays the following information for the selected link: • Last Status Change—Date and time that the status of the link last changed. • Status—Current status of the link. Possible values are: – Active (green ball)—The link is currently fully functional.
Chapter 3 Managing ITP Networks Using SGM Working with Links • Congestion Level—Indicates whether there is congestion on the link. A link is congested if it has too many packets waiting to be sent. This condition could be caused by the failure of an element in your network. Possible values for the Congestion Level field are: – None—The link is not congested. – Low—The link is slightly congested. – High—The link is congested. – Very High—The link is very congested.
Chapter 3 Managing ITP Networks Using SGM Working with Links – Link Receive Utilization Threshold Exceeded – Link Local Interface Inactive – Link Remote Interface Inactive – Link Inactive If the cell is too small to show all of the status reason, place the cursor over the cell to see the full status reason in a mouse over help popup. The status reasons are listed in order of decreasing magnitude. If two or more reasons apply, the reason of greatest magnitude is displayed.
Chapter 3 Managing ITP Networks Using SGM Working with Links Status Summary Tab: Remote IP Address Information (SCTP Links Only) To view remote IP address information for the selected SCTP link, select the Status Summary tab. The Remote IP Address Information sub-section displays the following information for the selected link: • IP Address—Remote IP address associated with the link.
Chapter 3 Managing ITP Networks Using SGM Working with Links If a cell is too small to show all of its data, place the cursor over the cell to see the full data in a mouse over help popup. You can resize each column, or sort the table based on the information in one of the columns. See the “Resizing, Sorting, and Hiding Table Columns” section on page 3-279 for more details. The Recent Events section enables you to perform event-related tasks, such as setting filters and acknowledging events.
Chapter 3 Managing ITP Networks Using SGM Working with Links – Poll—Poll event, such as an SNMP poll. – Purge—Purge event. A user has requested Discovery with Delete Existing Data selected, and SGM has deleted the existing SGM database. – Status—Status change message generated. – Trap—SNMP trap message generated. You can customize this field. See the “Modifying the SGM Event Configuration File (Solaris Only)” section on page 5-26 for more information. • Severity—Severity of the event.
Chapter 3 Managing ITP Networks Using SGM Working with Links • Linkset—Name of the linkset associated with the event. If there is no linkset associated with the event, None is displayed. • Link—Name of the link associated with the event. If there is no link associated with the event, None is displayed. • Message—Text of the message. You can customize this field. See the “Modifying the SGM Event Configuration File (Solaris Only)” section on page 5-26 for more information.
Chapter 3 Managing ITP Networks Using SGM Working with Links – Signalling routing control(TSRC): Adjacent Signalling Point is restarting – Link availability control(TLAC): Link has been inhibited by a local management operation – Link availability control(TLAC): LInk has been inhibited by a remote management operation – Link availability control(TLAC): Link is blocked because of a local processor outage – Link availability control(TLAC): Link is blocked because of a remote processor outage • Link T
Chapter 3 Managing ITP Networks Using SGM Working with Links – Incorrect NI (Network Indicator)—A signaling link test message was received with an incorrect NI. This can occur when links are connected to the correct linkset and link, but the NIs of the two adjacent point codes are not the same. – Bad Pattern—A signaling link test message was received with an incorrect test pattern. This error occurs because the test pattern is corrupt.
Chapter 3 Managing ITP Networks Using SGM Working with Links – Signal unit error rate monitor failure—The signal unit error rate monitor has failed. – T1 timeout no FISU received—A T1 timeout no FISU has been received. This timer avoids message mis-sequencing during changeover. – T2 timeout no SIO received—A T2 timeout no SIO has been received. This timer waits for a changeover acknowledgment. – T3 timeout no SIN received—A T3 timeout no SIN has been received.
Chapter 3 Managing ITP Networks Using SGM Working with Links cleans them up and sends a “PEER NOT READY” to the MTP3. A subsequent request to start the link from the MTP3 will then cause the link to come up. – Communication lost—M2PA/SCTP has determined that the remote end signaling point is no longer reachable. Possible reasons include: – The maximum number of consecutive retries of a packet has been reached.
Chapter 3 Managing ITP Networks Using SGM Working with Links • Transmit Queue Depth—Number of packets waiting to be sent on by the link. • Transmit Queue High Depth—Highest level reached by the transmit queue since the last reboot of the ITP, or since ITP last reset the averages as a result of bad data. • Transmit Queue High Reset—Level at which the link is to reset the transmit queue. If the link is never to reset the transmit queue, this field displays Never.
Chapter 3 Managing ITP Networks Using SGM Working with Links Statistics Tab: LSSU Information To view Links Status Signal Unit (LSSU) information for the selected link, select the Statistics tab. The LSSU Information sub-section displays the following information for the selected link: • LSSU Packets Sent—Total number of LSSU packets sent by the link. • LSSU Packets Received—Total number of SS7 Message Transfer Part Layer 2 (MTP2) LSSU packets received by the link.
Chapter 3 Managing ITP Networks Using SGM Working with Links • Send Threshold %—Indicates when a cItpSpLinkSentUtilChange is to be generated for the link, as a percent of its total send capacity. For example, if Send Plan Capacity is 64000 bits per second, and Send Threshold % is 50, then a cItpSpLinkSentUtilChange notification is generated when the link reaches 50% of 64000, or 32000 bits per second. • Receive Plan Capacity—Planned capacity of the link to receive, in bits per second.
Chapter 3 Managing ITP Networks Using SGM Working with Links Statistics Tab: Service Information To view service information for the selected link, select the Statistics tab. The Service Information sub-section displays the following information for the selected link: • Duration In Service %—Percentage of time the link has been in service since the last reboot of the ITP, or since ITP last reset the counters.
Chapter 3 Managing ITP Networks Using SGM Working with Links Q.752 Measurements Tab: Retransmitted Information To view Q.752 retransmitted information for the selected link, select the Q.752 Measurements tab. The Retransmitted Information sub-section displays the following information for the selected link: • Packet Retransmitted Count—Number of packets retransmitted by the link. • Byte Retransmitted Count—Number of bytes retransmitted by the link. Q.
Chapter 3 Managing ITP Networks Using SGM Working with Links • IP Address—(SCTP links only) IP address corresponding to the media-dependent “physical” address. If the interface does not have such an address (for example, a serial line), this field displays N/A. • IP Mask—(SCTP links only) Subnet mask corresponding to the media-dependent “physical” address. If the interface does not have such an address (for example, a serial line), this field displays N/A.
Chapter 3 Managing ITP Networks Using SGM Working with Links • Line Protocol Status—Current state of the line protocol. Possible values are: – Up—Software processes that handle the line protocol consider the line to be usable (that is, keepalives are successful). – Down—Software processes that handle the line protocol consider the line to be unusable. You can use the Line Protocol together with Operational Status to troubleshoot interface connection problems.
Chapter 3 Managing ITP Networks Using SGM Working with Links Interface Details Tab: Errors Information To view detailed interface errors information for the selected link, select the Interface Details tab. The Errors Information sub-section displays the following information for the selected link: • In Discards—Number of inbound packets that were discarded, even though no errors were detected to prevent their delivery to a higher-layer protocol.
Chapter 3 Managing ITP Networks Using SGM Working with Links • Uptime—Time the link has been up, in weeks, days, hours, minutes, and seconds. • Remote Port—Remote port number for the SCTP association. • Local Port—Local port number for the SCTP association. • Primary IP Address—Designated primary IP address for the SCTP association. • Effective IP Address—IP address currently being used by the SCTP association.
Chapter 3 Managing ITP Networks Using SGM Working with Links M2PA Peer Config Details Tab: Transmission Configuration Information To view detailed M2PA peer transmission configuration information for the selected link, select the M2PA Peer Config Details tab. The Transmission Configuration Information sub-section displays the following information for the selected link: • MTU—Maximum transmission unit (MTU) size to be used by this SCTP association.
Chapter 3 Managing ITP Networks Using SGM Working with Links M2PA Peer Stats Details Tab: Remote IP Address Information (SCTP Links Only) To view detailed M2PA peer remote IP address statistics information for the selected SCTP link, select the M2PA Peer Stats Details tab. The Remote IP Address Information sub-section displays the following information for the selected link: • IP Address—Remote IP addresses associated with the link.
Chapter 3 Managing ITP Networks Using SGM Working with Links • Unordered Chunks Received—Number of unordered chunks received per second by this SCTP association. • Retransmitted Chunks—Number of chunks retransmitted per second by this SCTP association. • Retransmitted Fast Chunks—Number of fast chunks retransmitted per second by this SCTP association. Charts Tab: ReceivedUtilization To view real-time ReceivedUtilization information for the selected link, select the Charts tab.
Chapter 3 Managing ITP Networks Using SGM Working with Links The ReceivedUtilization chart displays the following information for the selected link: • Linkset—Drop-down list box used to select the linkset from whose perspective data is to be displayed. By default, data is displayed from the perspective of the selected linkset. To display data from the perspective of the adjacent linkset, select it in this list box.
Chapter 3 Managing ITP Networks Using SGM Working with Links • SLC—Displays up to 17 color-coded icons: – One for each link (SLC) in the Received Utilization Chart, up to 16 total links. – One for the average of all SLCs. To remove the data for a link or for the average from the chart, click the icon in this field. To return the data to the chart, click the icon again. To superimpose a graphic grid on the chart, which can make the data easier to read, click Grid On.
Chapter 3 Managing ITP Networks Using SGM Working with Links Charts Tab: SendUtilization To view real-time SendUtilization information for the selected link, select the Charts tab. SGM displays the SendUtilization chart (Figure 3-41).
Chapter 3 Managing ITP Networks Using SGM Working with Links The SendUtilization chart displays the following information for the selected link: • Linkset—Drop-down list box used to select the linkset from whose perspective data is to be displayed. By default, data is displayed from the perspective of the selected linkset. To display data from the perspective of the adjacent linkset, select it in this list box.
Chapter 3 Managing ITP Networks Using SGM Working with Links • SLC—Displays up to 17 color-coded icons: – One for each link (SLC) in the Send Utilization Chart, up to 16 total links. – One for the average of all SLCs. To remove the data for a link or for the average from the chart, click the icon in this field. To return the data to the chart, click the icon again. To superimpose a graphic grid on the chart, which can make the data easier to read, click Grid On.
Chapter 3 Managing ITP Networks Using SGM Working with Links Figure 3-42 PktsRcvdPerSec Chart for a Link The PktsRcvdPerSec chart displays the following information for the selected link: SGM displays the following information in the PktsRcvdPerSec chart: • Linkset—Drop-down list box used to select the linkset from whose perspective data is to be displayed. By default, data is displayed from the perspective of the selected linkset.
Chapter 3 Managing ITP Networks Using SGM Working with Links • Packets Received Chart—Displays the Packets Received Per Sec for the link as a function of time. To see the exact time and data coordinates for a data point, left-click the data point. The coordinates are displayed in the format (hh:mm:ss, dd.dd), where: – hh:mm:ss is the time for that data point in hours, minutes, and seconds. – dd.dd is the number of packets received per second for that data point.
Chapter 3 Managing ITP Networks Using SGM Working with Links Figure 3-43 PktsSentPerSec Chart for a Link The PktsSentPerSec chart displays the following information for the selected link: SGM displays the following information in the PktsSentPerSec chart: • Linkset—Drop-down list box used to select the linkset from whose perspective data is to be displayed. By default, data is displayed from the perspective of the selected linkset.
Chapter 3 Managing ITP Networks Using SGM Working with Links • Packets Sent Chart—Displays the Packets Sent Per Sec for the link as a function of time. To see the exact time and data coordinates for a data point, left-click the data point. The coordinates are displayed in the format (hh:mm:ss, dd.dd), where: – hh:mm:ss is the time for that data point in hours, minutes, and seconds. – dd.dd is the number of packets sent per second for that data point.
Chapter 3 Managing ITP Networks Using SGM Working with Links Charts Tab: BitsRcvdPerSec To view real-time bits-received-per-second information for the selected link (or bytes-received-per-second information, if you cleared the Show Details in Bits Instead of Bytes checkbox in the Preferences Window), select the Charts tab. SGM displays the BitsRcvdPerSec chart (Figure 3-44).
Chapter 3 Managing ITP Networks Using SGM Working with Links The BitsRcvdPerSec chart displays the following information for the selected link: • Linkset—Drop-down list box used to select the linkset from whose perspective data is to be displayed. By default, data is displayed from the perspective of the selected linkset. To display data from the perspective of the adjacent linkset, select it in this list box.
Chapter 3 Managing ITP Networks Using SGM Working with Links • SLC—Displays up to 16 color-coded icons, one for each link (SLC) in the Bits Received Chart or Bytes Received Chart. To remove the data for a link from the chart, click the icon in this field. To return the data to the chart, click the icon again. To superimpose a graphic grid on the chart, which can make the data easier to read, click Grid On. To remove the graphic grid from the chart, click Grid Off.
Chapter 3 Managing ITP Networks Using SGM Working with Links Figure 3-45 BitsSentPerSec Chart for a Link The BitsSentPerSec chart displays the following information for the selected link: SGM displays the following information in the BitsSentPerSec or BytesSentPerSec chart: • Linkset—Drop-down list box used to select the linkset from whose perspective data is to be displayed. By default, data is displayed from the perspective of the selected linkset.
Chapter 3 Managing ITP Networks Using SGM Working with Links • Bits Sent Chart or Bytes Sent Chart—Displays the Bits Sent Per Sec or Bytes Sent Per Sec for the link as a function of time. To see the exact time and data coordinates for a data point, left-click the data point. The coordinates are displayed in the format (hh:mm:ss, dd.dd), where: – hh:mm:ss is the time for that data point in hours, minutes, and seconds. – dd.
Chapter 3 Managing ITP Networks Using SGM Working with Links Charts Tab: Drops To view drops information for the selected link, select the Charts tab. SGM displays the Drops chart (Figure 3-46).
Chapter 3 Managing ITP Networks Using SGM Working with Links The Drops chart displays the following information for the selected link: • Linkset—Drop-down list box used to select the linkset from whose perspective data is to be displayed. By default, data is displayed from the perspective of the selected linkset. To display data from the perspective of the adjacent linkset, select it in this list box.
Chapter 3 Managing ITP Networks Using SGM Working with Links To superimpose a graphic grid on the chart, which can make the data easier to read, click Grid On. To remove the graphic grid from the chart, click Grid Off. To display online help for the window, click Help. Editing a Link SGM enables you to annotate a link, attaching a descriptive string to the link. To annotate a link, right-click a link in a window, then select Edit Notes in the right-click menu.
Chapter 3 Managing ITP Networks Using SGM Working with Links Figure 3-47 Edit Notes Dialog for a Link The Edit Notes Dialog for a Link displays the name of the link and the date and time the Notes field for the link was last updated. If there is no note currently associated with the link, the Last Update field displays the value Not Set.
Chapter 3 Managing ITP Networks Using SGM Working with Links In the Notes field, enter any important information about the link, such as a detailed description, its location, its service history, and so on. Click Save to save the annotations and exit the Edit Notes Dialog for a Link. Viewing Notes for a Link SGM enables you to view the notes that have been attached to links. To view a note, right-click a link in a window, then select View > Notes in the right-click menu.
Chapter 3 Managing ITP Networks Using SGM Working with Links The Link Notes dialog displays the following information: • Name—Name of the link. • Notes Last Updated—Date and time the Notes field for the link was last updated. • Notes—Notes associated with the link. Click OK to close the Link Notes dialog. Deleting a Link After Discovery, the links in your network are known to SGM and added to the SGM database.
Chapter 3 Managing ITP Networks Using SGM Working with Links Deleting a Link from the SGM Database Typically, you delete a link in the SGM database for one of the following reasons: • You have physically deleted the link from your network. This is the most common reason for deleting a link from the SGM database. • The link is Blocked, Failed, or Unknown, you are aware of the reason, and you no longer want to see it in SGM displays.
Chapter 3 Managing ITP Networks Using SGM Working with Events Ignoring a Link You can instruct SGM to ignore a link when it aggregates and displays network data. Setting links to Ignored prevents known link problems from affecting SGM displays for associated linksets and nodes. In effect, you are preventing a known problem from distracting you from other, more urgent network problems. For example, you can set a link to Ignored before shutting down the link for maintenance.
Chapter 3 Managing ITP Networks Using SGM Working with Events • Setting an Event Filter, page 3-244 • Viewing Event Properties, page 3-253 • Attaching a Note to an Event, page 3-256 • Viewing Notes for an Event, page 3-258 Related Topics: • Modifying the SGM Event Configuration File (Solaris Only), page 5-26 • Modifying Preference Settings, page 5-3 • Setting Sounds for Events at an SGM Client, page 5-40 • Viewing the Topology of the Network, page 3-259 • Working with Links, page 3-170
Chapter 3 Managing ITP Networks Using SGM Working with Events Figure 3-49 Event Window The Event Window displays information about the events delivered by the SGM event logger and event processor for all nodes, signaling points, linksets, and links in the current network view. Note You can display more than one Event Window at one time. This enables you to view multiple Event Windows at the same time, with different event filtering in each window or dialog.
Chapter 3 Managing ITP Networks Using SGM Working with Events The Event Window provides the following toolbar buttons: • Set Filter—Opens the Event Filter dialog. • Apply Filter—Activates and deactivates the event filter specified in the Event Filter dialog: – If the filter is activated, SGM displays only those events that pass the filter. – If the filter is deactivated, SGM displays all events. • Acknowledge—Makes s the selected event or events acknowledged.
Chapter 3 Managing ITP Networks Using SGM Working with Events – Edit—Edit event. A user has edited a node, signaling point, linkset, or link. – Ignore—Ignore event. A user has Ignored a link or linkset. – Login—Login event. A user has logged in to SGM. – LoginDisable—LoginDisable event. SGM has disabled a user’s User-Based Access authentication as a result of too many failed attempts to log in to SGM. – LoginFail—LoginFail event. An attempt by a user to log in to SGM has failed.
Chapter 3 Managing ITP Networks Using SGM Working with Events • Ack By—If you have not implemented SGM User-Based Access, name of the device that last acknowledged the event. If you have implemented SGM User-Based Access, name of the user who last acknowledged the event. If no one has acknowledged the event, this field is blank. • Ack Time—Date and time the event was last acknowledged or unacknowledged. • Node—Name of the node associated with the event.
Chapter 3 Managing ITP Networks Using SGM Working with Events By default, SGM displays all of the columns in the Recent Events panel except Internal ID, Note, Ack By, Ack Time, Node, SP, Linkset, and Link. To display these columns, or to hide other columns, see the procedures in the “Modifying Event Table Column Settings” section on page 5-19. To see mouse over help popup for each column in the table, place the cursor over a column header.
Chapter 3 Managing ITP Networks Using SGM Working with Events – LoginDisable—LoginDisable event. SGM has disabled a user’s User-Based Access authentication as a result of too many failed attempts to log in to SGM. – LoginFail—LoginFail event. An attempt by a user to log in to SGM has failed. – OverWrite—OverWrite event. An existing file, such as a seed file or route file, has been overwritten. – Poll—Poll event, such as an SNMP poll. – Purge—Purge event.
Chapter 3 Managing ITP Networks Using SGM Working with Events • Ack Time—Date and time the event was last acknowledged or unacknowledged. • Node—Name of the node associated with the event. If there is no node associated with the event, None is displayed. • SP—Name of the signaling point associated with the event. If there is no signaling point associated with the event, None is displayed. • Linkset—Name of the linkset associated with the event.
Chapter 3 Managing ITP Networks Using SGM Working with Events • If the event is associated with a link, SGM displays the Configuration Data tab of the Link Details Window (Figure 3-37). For more information, see the “Viewing Detailed Information for a Link” section on page 3-175. Viewing Real-Time Data for an Event SGM enables you to display detailed statistics for the node, linkset, or link associated with a specific event.
Chapter 3 Managing ITP Networks Using SGM Working with Events Figure 3-50 Event Filter Dialog, Showing Event Properties Step 2 (Optional) To specify which event categories you want to display in the Event Window, select the Properties tab and modify the following settings: • Status—Checkbox used to indicate whether Status events are to be displayed in the Event Window. The default setting for this checkbox is selected.
Chapter 3 Managing ITP Networks Using SGM Working with Events • Trap—Checkbox used to indicate whether Trap events are to be displayed in the Event Window. The default setting for this checkbox is selected. • Ignore—Checkbox used to indicate whether Ignore events are to be displayed in the Event Window. The default setting for this checkbox is selected. • Poll—Checkbox used to indicate whether Poll events are to be displayed in the Event Window. The default setting for this checkbox is selected.
Chapter 3 Managing ITP Networks Using SGM Working with Events Step 3 (Optional) To specify which event severities you want to display in the Event Window, select the Properties tab and modify the following settings: • None—Checkbox used to indicate whether events of severity None are to be displayed in the Event Window. The default setting for this checkbox is selected. • Normal—Checkbox used to indicate whether events of severity Normal are to be displayed in the Event Window.
Chapter 3 Managing ITP Networks Using SGM Working with Events Step 4 (Optional) To further define the event filter for the Event Window, select the Properties tab and modify the following settings: • Acknowledged—Checkbox used to indicate whether only acknowledged events are to be displayed in the Event Window. The default setting for this checkbox is cleared. • Unacknowledged—Checkbox used to indicate whether only unacknowledged events are to be displayed in the Event Window.
Chapter 3 Managing ITP Networks Using SGM Working with Events Step 5 (Optional) To specify the node, signaling point, linkset, and link for which SGM is to display events in the Event Window, select the Selected Objects tab. SGM displays the Event Filter dialog with the Selected Objects tab highlighted (Figure 3-51).
Chapter 3 Managing ITP Networks Using SGM Working with Events You can modify the following settings: • Node—Drop-down list box of all nodes that have been discovered by SGM: – If you want to filter events based on a node, select a node from the drop-down list box. – If you do not want to filter events based on a node, select None. SGM grays-out the SP, Linkset, and Link fields. This is the default setting.
Chapter 3 Managing ITP Networks Using SGM Working with Events Figure 3-52 Load File Dialog: Load Filter Dialog The Load File Dialog: Load Filter dialog contains the following fields: • Type—Icon indicating whether the item in the table is a file or a folder. • Name—Name of the event filter file or folder. • Last Modified—Date and time the event filter file or folder was last modified. • Size (bytes)—Size of the event filter file or folder, in bytes.
Chapter 3 Managing ITP Networks Using SGM Working with Events To save any changes you made to the list of files, click OK. SGM saves the changes and closes the Load File Dialog: Load Filter dialog. To close the Load File Dialog: Load Filter dialog without loading an event filter file or saving any changes to the event filter file list, click Cancel. Step 7 (Optional) To apply any changes you made to the event filter without closing the Event Filter dialog, click Apply.
Chapter 3 Managing ITP Networks Using SGM Working with Events • Last Modified—Date and time the event filter file or folder was last modified. • Size (bytes)—Size of the event filter file or folder, in bytes. • Filename—Name by which you want to save the event filter file. If you create a new event filter file name, you can use any letters, numbers, or characters in the name that are allowed by your operating system.
Chapter 3 Managing ITP Networks Using SGM Working with Events Figure 3-54 Event Properties Dialog The Event Properties dialog provides the following information for the selected event: • Properties Tab—Displays detailed information about the selected event. • Message—Message text for the event. You can customize this field. See the “Modifying the SGM Event Configuration File (Solaris Only)” section on page 5-26 for more information. • Category—Type of the event.
Chapter 3 Managing ITP Networks Using SGM Working with Events – Edit—Edit event. A user has edited a node, signaling point, linkset, or link. – Ignore—Ignore event. A user has Ignored a link or linkset. – Login—Login event. A user has logged in to SGM. – LoginDisable—LoginDisable event. SGM has disabled a user’s User-Based Access authentication as a result of too many failed attempts to log in to SGM. – LoginFail—LoginFail event. An attempt by a user to log in to SGM has failed.
Chapter 3 Managing ITP Networks Using SGM Working with Events • Acknowledged By—Name of the device that last acknowledged the event. If no one has acknowledged the event, this field is blank. • Ack Timestamp—Date and time the event was last acknowledged or unacknowledged. • Node—Name of the node associated with the event. If there is no node associated with the event, None is displayed. • Signaling Point—Name of the signaling point associated with the event.
Chapter 3 Managing ITP Networks Using SGM Working with Events Figure 3-55 Edit Event Dialog The Edit Event Dialog displays the message text of the event and the date and time the Notes field for the event was last updated. If there is no note currently associated with the event, the Last Update field displays the value Not Set.
Chapter 3 Managing ITP Networks Using SGM Working with Events Viewing Notes for an Event SGM enables you to view the notes that have been attached to events. To view a note, use one of the following procedures: • Select an event in a window, then select View > Notes from the SGM Main Menu. • Right-click an event in the Event Window, then select View > Notes in the right-click menu. If the event has an attached note, SGM displays the Event Notes dialog (Figure 3-56).
Chapter 3 Managing ITP Networks Using SGM Viewing the Topology of the Network The Event Notes dialog displays the following information: • Name—Message text of the event. • Last Updated—Date and time the Notes field for the event was last updated. • Notes—Notes associated with the event. Click OK to close the Event Notes dialog.
Chapter 3 Managing ITP Networks Using SGM Viewing the Topology of the Network Figure 3-57 Topology Window The Topology Window displays tabular information about signaling points and linksets in the left pane and the graphical topology map in the right pane. Linksets that are associated with signaling points that are excluded from the current view are not displayed in the topology map. See the “Creating a View” section on page 3-27 for more information about excluding signaling points.
Chapter 3 Managing ITP Networks Using SGM Viewing the Topology of the Network SGM automatically assigns the following node elements: • Cisco 2650 series router • Cisco 2650XM series router • Cisco 2651 series router • Cisco 2651XM series router • Cisco 7204 series router • Cisco 7204VXR series router • Cisco 7206 series router • Cisco 7206VXR series router • Cisco 7507 series router • Cisco 7507mx series router • Cisco 7507z series router • Cisco 7513 series router • Cisco 7513mx
Chapter 3 Managing ITP Networks Using SGM Viewing the Topology of the Network A line indicates a single logical connection configured between two nodes: • A line that ends in a diamond or circle indicates that the connection has a configured linkset, associated with that node. • A line that does not end in a diamond or circle indicates that the linkset is not configured on that ITP or cannot be displayed because SGM is not managing that node.
Chapter 3 Managing ITP Networks Using SGM Viewing the Topology of the Network Step 2 The topology signaling point table in the left pane of the Topology window displays the name and status of the signaling points that are currently displayed in the topology map. To display the topology signaling point table, select the Tables tab in the left pane. By default, this table is sorted by Status.
Chapter 3 Managing ITP Networks Using SGM Viewing the Topology of the Network Step 6 To see mouse over help popup in the topology map, place the cursor over a signaling point or linkset. When you place the cursor over a linkset, the mouse over help popup is displayed from the perspective of the closest signaling point. Note You can turn off mouse over help. For details, see Step 5 in the “Modifying Overall Preference Settings” section on page 5-5.
Chapter 3 Managing ITP Networks Using SGM Viewing the Topology of the Network Step 13 (Optional) To display the topology map in a spring layout, click the Spring layout button, or select Topology Tools > Layout > Spring In a spring layout, nodes with the most links are drawn closer to the center of the map, while nodes with fewer links are drawn farther away. This is the default setting the first time the map is displayed.
Chapter 3 Managing ITP Networks Using SGM Viewing the Topology of the Network Step 16 (Optional) Some topology maps are so large and complex that it can be difficult to find a specific signaling point or linkset. If the signaling point or linkset is listed in the tables in the left pane of the Topology Window, simply select the signaling point or linkset, and SGM highlights it in the topology map. If the signaling point or linkset is not listed in the tables, use the following procedure: a.
Chapter 3 Managing ITP Networks Using SGM Viewing the Topology of the Network Step 19 Step 20 (Optional) To display detailed information about an element in the map, double-click it, then respond to SGM’s prompts: • Double-click a signaling point to display the Details Window for that signaling point. • Double-click a single line, or a diamond or circle at the end of a single line, to display the Linkset Details Window for that linkset.
Chapter 3 Managing ITP Networks Using SGM Viewing the Topology of the Network Step 21 (Optional) To display the topology excluded signaling point panel, select the Excluded Signaling Points tab in the left pane. The topology new signaling point panel displays graphical elements for excluded signaling points. Excluded signaling points are signaling points that you have chosen not to manage, that you have moved to the Signaling Points Excluded from View table of the Network View Editor window.
Chapter 3 Managing ITP Networks Using SGM Viewing the Topology of the Network The Save as JPEG dialog provides the following options: • To save the entire topology map as a JPEG file, select All. • To save just the portion of the topology map displayed in the current window as a JPEG file, select Current Window. • To specify the quality of the JPEG file, select a Quality level, from 0 (lowest quality) to 1.0 (highest quality). The default setting is 0.7, which is sufficient for most JPEG files.
Chapter 3 Managing ITP Networks Using SGM Viewing the Topology of the Network Figure 3-59 Save Dialog for a Topology Map The Save dialog for a topology map provides the following options: – To select the directory in which you want to save the topology map JPEG file, either accept the default directory displayed in the Save In field, or select a new directory from the drop-down list box.
Chapter 3 Managing ITP Networks Using SGM Viewing the Topology of the Network – To specify a name for the JPEG file, enter the name in the File Name field, or select a file from those listed in the Save In field. – To specify the type of file to save, and to display all files of that type in the selected directory, select a file type from the Files of Type drop-down list box: – All files—Displays all files in the selected directory, and saves the topology map file as a JPEG file.
Chapter 3 Managing ITP Networks Using SGM Viewing the Topology of the Network The Magnetic Grid Settings dialog provides the following options: • To activate the grid, select the Grid Activated checkbox. To deactivate the grid, clear the Grid Activated checkbox. • To display the grid on the topology map, select the Grid Activated checkbox, then select the Display Grid checkbox. To hide the grid on the topology map, clear the Display Grid checkbox.
Chapter 3 Managing ITP Networks Using SGM Viewing the Topology of the Network The Pick Grid Color dialog provides the following options: – To select a grid color from a set of color swatches (the recommended method), click the Swatches tab and select a swatch.
Chapter 3 Managing ITP Networks Using SGM Viewing Server Status Information Step 26 (Optional) To have SGM hide linkset lines as you drag an object around the topology map, then draw the linkset lines when you drop the object in its final position, click the Node Dragging Optimizer button to turn it on. This is the default setting. To have SGM continually redraw linkset lines as you drag an object around the topology map, click the Node Dragging Optimizer button to turn it off.
Chapter 3 Managing ITP Networks Using SGM Viewing Server Status Information Figure 3-62 Server Status Information Window The Server Status Information window displays the following information about polling: • Current Poll Interval—Poll interval used to collect data for the table. • Last Poll—Time the last poll was run. This field initially displays the phrase Polling device. After the first polling cycle, SGM populates this field with the actual time of the last poll.
Chapter 3 Managing ITP Networks Using SGM Viewing Server Status Information • State—Current state of the process. Valid values are: – Initial (yellow ball)—Process is being initialized. – Starting (yellow ball)—Process has been started but is not yet in Ready state. – Ready (green ball)—Process has been started and is currently running. – Stopping (red ball)—Process is being stopped. – Stopped (red ball)—Process has been stopped.
Chapter 3 Managing ITP Networks Using SGM Viewing Server Status Information The Tasks table displays the following information about the long-running services being performed by the SGM server: • Task ID—Number to uniquely identify the task. • Interval—Time between runs for the task, in hours, minutes, and seconds. • Iteration—Number of times the task is to run. If this field displays Forever, the task will never stop polling.
Chapter 3 Managing ITP Networks Using SGM Finding Information in a Window Finding Information in a Window Sometimes it can be difficult to find a specific piece of information, such as a node name or event text, in a window. SGM enables you to search for a character string in the Node, Signaling Point, Linkset, and Event Windows. Note To find a specific signaling point or linkset in the Topology Window, see Step 16 in the “Viewing the Topology of the Network” section on page 3-259.
Chapter 3 Managing ITP Networks Using SGM Resizing, Sorting, and Hiding Table Columns Step 4 (Optional) If you want SGM to search forward (down and to the right) in the window, select the Search Forward radio button. This is the default setting. If you want SGM to search backward (up and to the left) in the window, select the Search Backward radio button. The Search Forward and Search Backward radio buttons are mutually exclusive. Step 5 Click Find.
Chapter 3 Managing ITP Networks Using SGM Viewing Online Help • To sort a table based on the data in a column, left-click in the column header. The table is sorted alphanumerically from top to bottom, based on the data in the selected column. To sort the table in reverse order, left-click in the column header a second time. If two entries in the selected column are identical, SGM sorts those rows based on the data in the remaining table columns, moving left to right.
Chapter 3 Managing ITP Networks Using SGM Editing an ITP Route Table File Editing an ITP Route Table File ITP uses a route table to select the appropriate signaling path for each message, or signal unit, that it must forward. The route table provides the destination point code of the packet and the linkset name that can be used to forward the packet. SGM enables you to edit ITP route table files for an ITP.
Chapter 3 Managing ITP Networks Using SGM Editing an ITP Route Table File The Replace Linkset Dialog enables you to quickly replace incorrect linkset entries in route table files: – To replace an incorrect linkset with a correct linkset, select an incorrect linkset in the Linksets That Are No Longer Valid table, then select a correct linkset from the Auto Replace with Linkset drop-down list box, then click Apply.
Chapter 3 Managing ITP Networks Using SGM Editing an ITP Route Table File From the drop-down list box of signaling points, select the signaling point with the point code, variant, and network name that matches the route table file you want to edit. – If you select a signaling point that has the wrong variant, SGM displays the message, “Point code out of range.
Chapter 3 Managing ITP Networks Using SGM Editing an ITP Route Table File You can resize each column in the route table, but you cannot sort the table based on the information in one of the columns. See the “Resizing, Sorting, and Hiding Table Columns” section on page 3-279 for more details. Step 2 The Row Num field displays a unique number for each entry in the route table. You cannot edit this field, but the number might change as you add entries to or delete entries from the route table.
Chapter 3 Managing ITP Networks Using SGM Editing an ITP Route Table File If you enter a new mask that is more restrictive than the destination point code, SGM asks if you want to adjust the point code automatically based on the new mask: • Click Yes if you want to adjust the point code. For example, if the point code is 7.7.7, and you enter the new mask 7.255.0, SGM automatically adjusts the point code to 7.7.0.
Chapter 3 Managing ITP Networks Using SGM Editing an ITP Route Table File Step 8 (Optional) To add a new route to the route table, select the Dest. Point Code field in a blank row, then fill in the fields with values for the new route. Step 9 (Optional) To delete an existing route from the route table, select one or more routes and click Delete. SGM removes the selected route or routes from the route table, without asking for confirmation.
Chapter 3 Managing ITP Networks Using SGM Editing an ITP Route Table File • Size (bytes)—Size of the route table file or folder, in bytes. • Number of Files—Total number of route table files and folders (displayed in bottom left corner). To load a route table file, enter the name of the file or select it in the list and click OK. SGM loads the route table file, closes the Load File Dialog: Route Table File List, and returns to the Route Table Dialog.
Chapter 3 Managing ITP Networks Using SGM Editing an ITP Route Table File Figure 3-68 Save File Dialog: Route Table File List Dialog The Save File Dialog: Route Table File List dialog contains the following fields: • Type—Icon indicating whether the item in the table is a file or a folder. • Name—Name of the route table file or folder. • Last Modified—Date and time the route table file or folder was last modified. • Size (bytes)—Size of the route table file or folder, in bytes.
Chapter 3 Managing ITP Networks Using SGM Editing an ITP Route Table File To save the route table file with a new name, use one of the following procedures: • To save the file with a completely new name, enter the new name and click OK. • To save the file with an existing name, overwriting an old route table file, select the name in the list and click OK. SGM saves the route table file with the new name, closes the Save File Dialog: Route Table File List dialog, and returns to the Route Table Dialog.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table Step 14 Copy the modified route table file from the SGM routes directory to a location that the ITP can reach via TFTP. Step 15 TFTP the modified route table file back to the ITP. Editing a Global Title Translation Table SGM enables you to configure Global Title Translation (GTT) entries using the SGM GUI.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table To edit a GTT file using SGM: Step 1 Step 2 Launch the SGM GTT client, using one of the following procedures: • Select Products > Global Title Configurator from the SGM Main Menu. • Select Start > Programs > Cisco SGM Client > Launch SGM GTT Client in Windows. • Enter the sgm gttclient command. See the “SGM Commands and Descriptions” section on page B-2 for more information on the use of this command.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table Figure 3-69 GTT Configurator, Showing Selectors and GTA Tab The GTT Configurator window provides a set of tabs, each of which launches a specific GTT panel. Each panel is composed of a series of tables that contain GTT data. Some of the tables might be blank at first, while others are populated with rows of data.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table • Current selected tab (Selectors and GTA, App Group, MAPs, CPC, or Address Conversion) • For each panel, the location of tables on that panel • For each table: – Column widths – Sort-by column, and whether the sort is ascending or descending SGM also enables you to save your modifications in a GTT preferences file, load an existing GTT preferences file, and modify the list of GTT preferences files.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table Figure 3-70 Save File Dialog: GTT Preferences File List The Save File Dialog: GTT Preferences File List contains the following fields: • Type—Icon indicating whether the item in the table is a file or a folder. • Name—Name of the GTT preferences file or folder. • Last Modified—Date and time the GTT preferences file or folder was last modified. • Size (bytes)—Size of the GTT preferences file or folder, in bytes.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table To save the GTT preferences file with a new name, use one of the following procedures: • To save the file with a completely new name, enter the new name and click OK. • To save the file with an existing name, overwriting an old GTT preferences file, select the name in the list and click OK.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table Figure 3-71 Load File Dialog: GTT Preferences File List The Load File Dialog: GTT Preferences File List contains the following fields: • Type—Icon indicating whether the item in the table is a file or a folder. • Name—Name of the GTT preferences file or folder. • Last Modified—Date and time the GTT preferences file or folder was last modified. • Size (bytes)—Size of the GTT preferences file or folder, in bytes.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table To save any changes you made to the list of files, click OK. SGM saves the changes and closes the Load File Dialog: GTT Preferences File List. To close the Load File Dialog: GTT Preferences File List without loading a GTT preferences file or saving any changes to the GTT preferences file list, click Cancel.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table • To populate the MAP Table, select a row in the GTA Table that does not have an associated Application Group. The MAP Table is populated with all MAP entries that match the selected row's point code-SSN combination. You can also add entries to the MAP Table, by right-clicking within the table and selecting Add from the right-click menu. See Step 16 for more information about adding entries to the MAP Table.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table The GTA Table displays the following information: • Name—Name of the selector associated with this GTA. • Global Title Address Digits—Address digits for the GTA. • Point Code—Destination point code for the GTA. • Routing Indicator—Routing indicator for the GTA. Valid values are: – none—No routing indicator. – gt—Route on the global title. – pcssn—Route on the point code and SSN.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table • Cost—Relative cost of the application group. Valid values are integers in the range 1 through 8. • Point Code—Destination point code for the application group. • Routing Indicator—Routing indicator for the application group. Valid values are: – none—No routing indicator. – gt—Route on the global title. This is the default routing indicator. – pcssn—Route on the point code and SSN.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table • Adjacency—Indicates whether a point code-SSN combination is to be considered adjacent to the local node for SCCP management: – If the checkbox is selected, the point code-SSN combination is considered adjacent to the local node. – If the checkbox is cleared, the point code-SSN combination is not considered adjacent to the local node. • CPC List Name—Name of the CPC list associated with this MAP.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table • To populate the CPC List, select a row in the MAP Table that has an associated CPC List Name. The CPC List is populated with all point codes in that CPC list. You can also add entries to the CPC List, by right-clicking within the list and selecting Add from the right-click menu. See Step 17 for more information about adding entries to the CPC List. • To populate the GTA Table, select a row in the Selector Table.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table • To populate the App Group Table and GTA Table, select a row in the MAP Table. The App Group Table and GTA Table are populated with all application group and GTA entries that match the selected row's point code-SSN combination. If the App Group Table or GTA Table remains blank, the selected row has no associated application group or GTA entries.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table Step 9 Select the CPC tab if you are primarily interested in displaying data for concerned point code names. SGM displays the CPC panel (Figure 3-72). Figure 3-72 GTT Configurator, Showing CPC Tab A concerned point code (CPC) is a node that is to be notified when the status of the associated SSN changes. When you launch the CPC panel, the Concerned Pt. Code Name List is populated with data.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table To copy one or more point codes from one CPC list to another, select a CPC list in the CPC List Name column. SGM displays the point codes associated with that CPC list in the Point Code column. Select one or more of the point codes and drag them to the new CPC list while holding down the left mouse button. Note Step 10 SGM copies the point codes to the new CPC list; it does not move them from the old CPC list.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table The Address Conversion Table displays the following information: • Name—Name of the GTT address conversion table. Enter a 1-to-12 character name. • Numbering Plan—(China and ITU only) Numbering plan associated with the address conversion table. For all addresses that are converted, the numbering plan is converted to the value of this field. The valid range is 0 to 15.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table • Nature of Address Indicator—(China and ITU only) Nature of address indicator for the selector. Valid values are integers in the range 0 through 127. • Pre-Address Conversion—GTT address conversion table to apply prior to performing local GTT translation. If there is an address conversion table name in this field, the referenced table must exist, and it must contain at least one address conversion entry.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table The Edit GTT Table dialog contains the following fields and buttons: • Variant—SS7 protocol variant. You cannot edit this field. • Version—Version of the file format to be used by the GTT. Valid versions are: – 2.0 (MB5, MB6)—Corresponds to ITP software releases 12.2(4)MB5 and 12.2(4)MB6. Allows GTT translation to an application server. – 3.0 (MB7, MB8)—Corresponds to ITP software releases 12.2(4)MB7 and 12.2(4)MB8.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table Figure 3-75 Selector Add Dialog The Selector Add Dialog contains the following fields: • Selector Name—Name of the selector to be added. Enter 1-to-12-character alphanumeric string. • Translation Type—Translation type to be used by the selector. Enter an integer in the range 0 through 255. • Global Title Indicator—Global title indicator for the selector. Select a value from the drop-down list box.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table • Post-Conversion Table name—GTT address conversion table to apply after performing local GTT translation. If there is an address conversion table name in this field, the referenced table must exist, and it must contain at least one address conversion entry. If this field is blank, no address conversion is needed. • QoS—Quality of service (QoS) class of the selector. Select a value from the drop-down list box.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table Figure 3-76 GTA Add Dialog The GTA Add Dialog contains the following fields: • Selector Name—Name of the selector associated with this GTA. You cannot edit this field. • Global Title Addr. Digits—Address digits for the GTA. Enter a 1 to 15 digit hexadecimal string. • QoS—Quality of service (QoS) class of the GTA. Select a value from the drop-down list box. Valid QoS classes range from 1 through 7.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table • Configure By Point Code—Indicates whether to configure the GTA by point code. To configure the GTA by point code, select this radio button. SGM makes the Config By Point Code fields available, and grays-out the Config By App Group fields. This is the default setting. • Configure By App Group—Indicates whether to configure the GTA by application group.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table • App. Group—Name of the application group that is to provide the point code, routing indicator, and SSN to be used by the GTA. Enter the name of an application group. This field is available only if Configure By App Group is selected. • Application Server Name—Name of the application server that is to provide the point code, routing indicator, and SSN to be used by the GTA. Enter the name of an application server.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table Figure 3-77 Phone Number Lookup Dialog The Phone Number Lookup Dialog contains the following tables, field, and buttons: • Selector Table—Selector Table associated with the GTA Table to be searched. Select one or more Selector Tables. For descriptions of the fields in this table, and the other tables in the Phone Number Lookup Dialog, see Step 6. • Phone Number—GTA digits to be searched for in the GTA Table.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table • Pre-Address Conversion Entry Used—Entry in the GTT address conversion table used for pre-address conversion, if the Selector Table being searched performs pre-address conversion. For China and ITU variants, pre-address conversion might result in a numbering plan or nature of address indicator that is different from the selected Selector Table.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table Click Perform Lookup to launch the search: Step 15 • If one or more matching entries are found, displays the entries that contained the GTA digits in the GTA Table. • If the Selector Table being searched performs pre-address conversion, the converted address, numbering plan, and nature of address indicator are displayed in the Pre-Address Conversion Results field.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table Figure 3-78 App Group Add Dialog The App Group Add Dialog contains the following fields: • App. Group—Name of the application group to be added. Enter 1-to-12-character alphanumeric string. • Multiplicity—Multiplicity setting for the application group. Select a value from the drop-down list box. Valid values are: – sha—Share equally between all destinations. This is the default value.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table • Routing Indicator—Routing indicator for the application group. Select a value from the drop-down list box. Valid values are: – gt—Route on the global title. This is the default routing indicator. – pcssn—Route on the point code and SSN. • Subsystem Number—Destination SSN for the application group. Enter an integer in the range 2 through 255. Enter or select values for the new application group entry, then click Add.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table Figure 3-79 MAP Add Dialog The MAP Add Dialog contains the following fields: • Primary Pt. Code—Primary point code for the MAP. Enter a point code. • Primary SSN—Primary SSN for the MAP. Enter an integer in the range 2 through 255. • Multiplicity—Multiplicity setting for the MAP. Select a value from the drop-down list box. Valid values are: – dom—Dominant.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table • CPC List Name—Name of the CPC list to be associated with this MAP. Enter a CPC list name. • Re-route if Congested—Indicates whether the MAP is to be routed to the backup point code-SSN combination if the primary combination is congested: – If you want to route the MAP to the backup combination when the primary combination is congested, select the checkbox.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table Step 17 (Optional) To add a new CPC list to a CPC Table, select a Concerned Pt. Code Name List or a CPC List, then use one of the following procedures: • Select Edit > Add from the GTT menu. • Select Add from the right-click menu. SGM displays the CPC Add Dialog (Figure 3-80). Figure 3-80 CPC Add Dialog The CPC Add Dialog contains the following fields: • CPC List Name—Name of the CPC list to be added.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table Step 18 (Optional) To add a new Address Conversion Table, select an Address Conversion Table, then use one of the following procedures: • Select Edit > Add from the GTT menu. • Select Add from the right-click menu. SGM displays the Address Conversion Add Dialog for a Table (Figure 3-81).
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table Step 19 (Optional) To add a new entry to a Conversion Entry Table, select a Conversion Entry Table, then use one of the following procedures: • Select Edit > Add from the GTT menu. • Select Add from the right-click menu. SGM displays the Address Conversion Add Dialog for an Entry (Figure 3-82).
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table • In Address—Input SCCP address entry. Enter an address as a 1 to 15 digit hexadecimal string. • Out Address—Output SCCP address entry. Enter an address as a 1 to 15 digit hexadecimal string. • Numbering Plan—(China and ITU only) Numbering plan associated with this entry in the address conversion table.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table Figure 3-83 Create New Table Dialog The Create New Table Dialog contains the following fields: • Variant—SS7 p[rotocol variant. Valid variants are: – ANSI – China – ITU • Version—Version of the file format to be used by the GTT. Valid versions are: – 2.0 (MB5, MB6)—Corresponds to ITP software releases 12.2(4)MB5 and 12.2(4)MB6. Allows GTT translation to an application server. – 3.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table Select a variant, version, and instance for the new GTT file, then click OK. SGM creates the new GTT file and closes the Create New Table Dialog. To close the Create New Table Dialog without creating a new GTT file, click Cancel. Step 22 (Optional) To load an existing GTT file, or to modify the list of GTT files, select File > Load from the GTT menu. SGM displays the Load File Dialog: GTT File List (Figure 3-84).
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table • Size (bytes)—Size of the GTT file or folder, in bytes. • Number of Files—Total number of GTT files and folders (displayed in bottom left corner). To load a GTT file, enter the name of the file or select it in the list and click OK. SGM closes the Load File Dialog: GTT File List and displays the Progress Dialog (Figure 3-85).
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table If you have not yet loaded or saved a GTT file, SGM displays No File Loaded in place of the GTT file name. To delete a GTT file from the GTT file list, select a file and click Delete. SGM issues an informational message containing the name and location of the deleted file. To save any changes you made to the list of files, click OK. SGM saves the changes and closes the Load File Dialog: GTT File List.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table Figure 3-86 Semantic Check GTT Dialog The Semantic Check GTT dialog contains the following fields: • ITP Name or IP Address—Name or IP address of the ITP against which to check the GTT file. Enter the name or IP address of an ITP and click OK. SGM closes the Semantic Check GTT dialog and opens the Progress Dialog (Figure 3-85).
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table Figure 3-87 GTT Table Info Dialog The GTT Table Info Dialog contains the following fields: • Filename—Name of the GTT file. • Version—Version of the file format to be used by the GTT. Valid versions are: – 2.0 (MB5, MB6)—Corresponds to ITP software releases 12.2(4)MB5 and 12.2(4)MB6. Allows GTT translation to an application server. – 3.0 (MB7, MB8)—Corresponds to ITP software releases 12.2(4)MB7 and 12.2(4)MB8.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table • Instance ID—ID of the instance used by the GTT. Valid IDs are 0 to 7. The default instance ID is 0. If there is no instance associated with the GTT, this field displays N/A. • Last Modified—Date and time the GTT file was last modified. • Total Entries—Total number of entries in the GTT file. Click OK to close the GTT Table Info Dialog.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table The Save File Dialog: GTT File List contains the following fields: • Type—Icon indicating whether the item in the table is a file or a folder. • Name—Name of the GTT file or folder. • Last Modified—Date and time the GTT file or folder was last modified. • Size (bytes)—Size of the GTT file or folder, in bytes. • Filename—Name by which you want to save the GTT file.
Chapter 3 Managing ITP Networks Using SGM Editing a Global Title Translation Table To delete a GTT file from the GTT file list, select a file and click Delete. SGM issues an informational message containing the name and location of the deleted file. To save any changes you made to the list of files, click OK. SGM saves the changes and closes the Load File Dialog: GTT File List.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports Working with SGM Statistics Reports Once every hour, SGM gathers critical information from all known nodes, signaling points, linksets, and links. SGM then uses that information to calculate statistics, and generates reports based on those statistics. SGM enables you to: • View and export detailed network link and linkset statistics summary reports. • View and export detailed accounting statistics reports.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports • /custom—Contains all custom report files. These are the report files generated using the sgm accstats and sgm linkstats commands. Each file is identified with a unique ID tag, specified when the sgm accstats or sgm linkstats command was entered. If the user did not specify an ID tag, SGM uses the process ID of the sgm accstats or sgm linkstats command.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports • To specify whether SGM is to generate network statistics reports in export format, enter the sgm statreps [export | noexport] command: – To generate network statistics reports in export format, enter sgm statreps export. This is the default setting. – To not generate network statistics reports in export format, enter sgm statreps noexport.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports • To specify whether SGM is to verify that a disk has at least 10 MB of space remaining before generating network statistics reports, enter the sgm statreps [diskcheck | nodiskcheck] command: – To verify the disk space, enter sgm statreps diskcheck. This is the default setting. – To not verify the disk space, enter sgm statreps nodiskcheck.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports • To specify whether SGM is to display send and receive utilization for linksets and links as percentages or in Erlangs in Web pages, enter the sgm webutil command: – To display utilization as a percentage, enter sgm webutil percent. This is the default setting. – To show display utilization in Erlangs, enter sgm webutil erlangs.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports To include a specific signaling point, specify the node name and signaling point: sgm-75-59a.cisco.com;net0: sgm-26-51a.cisco.com;net1: – Wildcard matching is not supported. – If a node or signaling point appears in both the nodes.include file and the nodes.exclude file, it is excluded. That is, excluding a node or signaling point overrides including the same node or signaling point.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports – If a linkset appears in both the linksets.include file and the linksets.exclude file, it is excluded. That is, excluding a linkset overrides including the same linkset. – If you specify a special include file on the sgm accstats or sgm linkstats command, SGM ignores the linksets.include file. See the “Including Specific Nodes in Custom Reports” section on page 3-374 for more information on the special include file.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports – If a node or signaling point appears in both the nodes.include file and the nodes.exclude file, it is excluded. That is, excluding a node or signaling point overrides including the same node or signaling point. – If you specify a special include file on the sgm accstats or sgm linkstats command, SGM ignores the nodes.exclude file.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports • To use PAGER to display the contents of the system reports log, enter the sgm replog command. The reports log lists all messages related to the creation and maintenance of SGM reports. To clear the log and restart the server, enter sgm replog clear. To display the contents of the log in reverse order, with the most recent commands at the beginning of the log, enter sgm replog -r.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports Note This command copies all files in the current directory to the new directory. If you are logged in as the super user, and you do not own the new directory, you might not be able to copy the files. If that is the case, you must specify a directory that you own, or you must log in as the root user.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports Viewing the Linkset Statistics Hourly Reports SGM enables you to view hourly summaries of statistics for all linksets known to SGM on the specified date and hour. To view hourly summaries of statistics, select Linkset Hourly from the menu bar of any SGM Network Statistics or Accounting Statistics Web page.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports • Hourly InSrv—Percentage of time the linkset was in service on the specified date and hour. • Long Term InSrv—Average percentage of time the linkset was in service since SGM polling began for the linkset, or since SGM last reset the averages as a result of bad data.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports • To display only the top 100 or bottom 100 records, based on the column by which the table is sorted, click the Top 100 menu option: – If the column is sorted in descending order, displays only the top 100 records. – If the column is sorted in ascending order, displays only the bottom 100 records. – To switch between the two displays, left-click the column header.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports To view an archived linkset statistic summary report, click a date. SGM displays the Linkset Statistics: Daily Summary Report page for that date. The Linkset Statistics: Daily Summary Report table displays the following information: • Number and Sort Order (in header)—Displays the number of records in the table, the column by which the table is sorted, and whether the sort is in ascending or descending order.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports SGM enables you to modify the way information is presented in the Linkset Statistics: Daily Summary Report page: • You can sort the Linkset Statistics: Daily Summary Report page based on the information in one of the columns. See the “Resizing, Sorting, and Hiding Table Columns” section on page 3-279 for more details.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports • To display only the top 300 or bottom 300 records, based on the column by which the table is sorted, click the Top 300 menu option: – If the column is sorted in descending order, displays only the top 300 records. – If the column is sorted in ascending order, displays only the bottom 300 records. – To switch between the two displays, left-click the column header.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports The Link Statistics: Daily All Hours Report and Link Statistics: Hourly Report pages both display the following information: • Number and Sort Order (in header)—Displays the number of records in the table, the column by which the table is sorted, and whether the sort is in ascending or descending order. • ID—Internal ID, assigned by SGM, of the selected hourly link statistics summary report.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports • L Term Send Util or L Term Send Erls—Long-term average Send Utilization for the link, expressed as either a utilization percentage or a number of Erlangs (as set in the Preferences window), since SGM polling began for the link, or since SGM last reset the averages as a result of bad data. If the planned send capacity is not set for the link, this field displays NoCap.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports SGM enables you to modify the way information is presented in the Link Statistics: Daily All Hours Report and Link Statistics: Hourly Report pages: • You can sort the pages based on the information in one of the columns. See the “Resizing, Sorting, and Hiding Table Columns” section on page 3-279 for more details.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports • To display only the top 300 or bottom 300 records, based on the column by which the table is sorted, click the Top 300 menu option: – If the column is sorted in descending order, displays only the top 300 records. – If the column is sorted in ascending order, displays only the bottom 300 records. – To switch between the two displays, left-click the column header.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports Viewing the Link Statistics Daily Summary Reports SGM enables you to view a daily summary of statistics for all links known to SGM on a specified date. To view a daily summary of statistics, use one of the following procedures: • Select View > Reports > Network Statistics from the SGM Main Menu. • Select Network Statistics Reports from the SGM Server Home Page.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports The Link Statistics: Daily Summary Report page displays the following information: • Number and Sort Order (in header)—Displays the number of records in the table, the column by which the table is sorted, and whether the sort is in ascending or descending order. • Node—Name of node for the link. To see statistics for only a selected node, click the node name. • Inst Name—Name of instance for the link.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports • L Term Send Util or L Term Send Erls—Long-term average Send Utilization for the link, expressed as either a utilization percentage or a number of Erlangs (as set in the Preferences window), since SGM polling began for the link, or since SGM last reset the averages as a result of bad data. If the planned send capacity is not set for the link, this field displays NoCap.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports If a statistics calculation results in an impossible value, such as a number divided by zero, or a number that is impossible based on the configuration, SGM displays MathError in the field. SGM enables you to modify the way information is presented in the Link Statistics: Daily Summary Report page: • You can sort the Link Statistics: Daily Summary Report page based on the information in one of the columns.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports • To display only the top 100 or bottom 100 records, based on the column by which the table is sorted, click the Top 100 menu option: – If the column is sorted in descending order, displays only the top 100 records. – If the column is sorted in ascending order, displays only the bottom 100 records. – To switch between the two displays, left-click the column header.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports Viewing the Five Day Link Utilization Report The Five Day Link Utilization Report page displays send and receive utilization percentages for all links for the last five (5) days. To access the Five Day Link Utilization Report page, select Five Day Link Util from the menu bar of any SGM Network Statistics or Accounting Statistics Web page. SGM displays the five day utilization report for the specified link.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports SGM enables you to modify the way information is presented in the Five Day Link Utilization Report page: • You can sort the Five Day Link Utilization Report page based on the information in one of the columns. See the “Resizing, Sorting, and Hiding Table Columns” section on page 3-279 for more details.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports • To display only the top 300 or bottom 300 records, based on the column by which the table is sorted, click the Top 300 menu option: – If the column is sorted in descending order, displays only the top 300 records. – If the column is sorted in ascending order, displays only the bottom 300 records. – To switch between the two displays, left-click the column header.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports On the Hourly Network Statistics Export Files page, the Zip files are archived by type (linkset or link), date, and hour. For example, sgmLinksetStats.2002-10-15-08.csv.zip is the Zip file that contains the hourly linkset statistics summary report for the 8th hour on October 15, 2002.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports See the “SGM Linkset Statistics Daily Export File Format” section on page F-5 for detailed information about the format of daily link and linkset statistics export files.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports Viewing SGM Accounting Statistics Reports SGM enables you to view accounting statistics reports. You can also export the reports.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports Figure 3-90 Accounting Statistics: Daily Detail Report Page The Accounting Statistics: Daily Detail Report page displays the following information: • Number and Sort Order (in header)—Displays the number of records in the table, the column by which the table is sorted, and whether the sort is in ascending or descending order. • ID—Internal ID, assigned by SGM, of the selected hourly accounting statistics report.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports • Linkset—Name of the linkset. To see statistics for only a selected linkset, click the linkset name. • Gateway Screening—Indicates whether the traffic passed or failed the Gateway Screening test at the ITP. To see only statistics that passed or failed for a specific linkset, select a linkset and click Pass or Fail. • OPC—Originating point code of the traffic, which is a unique identifier for each set of statistics.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports • To display only the top 20 or bottom 20 records, based on the column by which the table is sorted, click the Top 20 menu option: – If the column is sorted in descending order, displays only the top 20 records. – If the column is sorted in ascending order, displays only the bottom 20 records. – To switch between the two displays, left-click the column header.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports • To display only the top 500 or bottom 500 records, based on the column by which the table is sorted, click the Top 500 menu option: – If the column is sorted in descending order, displays only the top 500 records. – If the column is sorted in ascending order, displays only the bottom 500 records. – To switch between the two displays, left-click the column header.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports Generating and Viewing Custom SGM Statistics Reports SGM enables you to create custom link and linkset statistics summary reports, and custom accounting reports. You can also export the reports.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports • (Optional) To include or exclude specific nodes or linksets in the report, use the node-list argument.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports Step 3 (Optional) If this is the first time you are using the sgm linkstats command to generate a report, you must enter the command two more times: • The first entry gets the first set of raw data. • The second entry calculates begins calculating useful link and linkset statistics.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports Generating a Custom Accounting Statistics Report To create a custom accounting statistics report for SGM, use the following procedure: Step 1 Log in as the root user, as described in the “Becoming the Root User (Solaris Only)” section on page 3-2, or as a super user, as described in the “Specifying a Super User (Solaris Only)” section on page 4-22. Step 2 Enter the following commands: # cd /opt/CSCOsgm/bin # .
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports – -ssi—Sort numerically based on service indicator (SI), in ascending order. – -ssm—Sort based on number of MTP3 MSUs sent, in descending order. • (Optional) To disable automatic output to the terminal when running this command in a script, specify the quiet keyword. SGM generates the report in export format, which you can view using the SGM Web interface.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports If you installed SGM in the default directory, /opt, then the /custom directory is located at /opt/CSCOsgm/reports/custom. If you installed SGM in a different directory, or if you moved the report files directory using the sgm repdir command, then the /custom directory is located in that directory. Step 5 For information on viewing the report, see the “Viewing the Custom Network Statistics Export Files” section on page 3-379.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports Keep in mind the following considerations: – If you installed SGM in the default directory, /opt, then the nodes.include file is located at /opt/CSCOsgm/reports/etc/nodes.include. If you installed SGM in a different directory, or if you moved the report files directory using the sgm repdir command, then the /reports/etc/nodes.include file is located in that directory. – Each line in the nodes.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports Keep in mind the following considerations: – Each line in the special include file must contain a single node name, or node name and signaling point name, that matches exactly the real, fully qualified node name of the node, and each line must end with a colon (:). For example: sgm-75-59a.cisco.com: sgm-26-51a.cisco.com: To include a specific signaling point, specify the node name and signaling point: sgm-75-59a.cisco.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports Keep in mind the following considerations: • If you installed SGM in the default directory, /opt, then the linksets.include file is located at /opt/CSCOsgm/reports/etc/linksets.include. If you installed SGM in a different directory, or if you moved the report files directory using the sgm repdir command, then the /reports/etc/linksets.include file is located in that directory. • Each line in the linksets.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports Keep in mind the following considerations: • If you installed SGM in the default directory, /opt, then thenodes.exclude file is located at /opt/CSCOsgm/reports/etc/nodes.exclude. If you installed SGM in a different directory, or if you moved the report files directory using the sgm repdir command, then the/reports/etc/nodes.exclude file is located in that directory. • Each line in the nodes.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports For example, the following command generates an accounting statistics report that excludes the linksets specified in the linksets.exclude file: ./sgm accstats default Keep in mind the following considerations: • If you installed SGM in the default directory, /opt, then the linksets.exclude file is located at /opt/CSCOsgm/reports/etc/linksets.exclude.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports The Custom Network Statistics Export Files page displays the following information: • Export File—Name of the custom statistics export ZIP file, archived by type (linkset or link), date, and hour. For example, sgmLinksetStats.custom.20867.2002-10-15-16.csv.zip is the Zip file that contains the custom linkset statistics summary report with ID tag 20867 for the 16th hour on October 15, 2002.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports To access the Accounting Statistics: Custom Detail Report page, click HTML in the View column beside a custom accounting statistics report on the Custom Network Statistics Export Files page. SGM displays the custom accounting statistics report.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports • Recv MSUs—Total number of MTP3 MSUs received on the specified date. • Send Bytes—Total number of bytes sent on the specified date. • Recv Bytes—Total number of bytes received on the specified date. If a statistics calculation results in an impossible value, such as a number divided by zero, or a number that is impossible based on the configuration, SGM displays MathError in the field.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports • To display only the top 100 or bottom 100 records, based on the column by which the table is sorted, click the Top 100 menu option: – If the column is sorted in descending order, displays only the top 100 records. – If the column is sorted in ascending order, displays only the bottom 100 records. – To switch between the two displays, left-click the column header.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports The Link Statistics: Custom Detail Report page displays the following information: • Number and Sort Order (in header)—Displays the number of records in the table, the column by which the table is sorted, and whether the sort is in ascending or descending order. • ID—Internal ID, assigned by SGM, of the selected hourly link statistics summary report. To see the entire detailed report, click the ID.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports • L Term Send Util or L Term Send Erls—Long-term average Send Utilization for the link, expressed as either a utilization percentage or a number of Erlangs (as set in the Preferences window), since SGM polling began for the link, or since SGM last reset the averages as a result of bad data. If the planned send capacity is not set for the link, this field displays NoCap.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports SGM enables you to modify the way information is presented in the Link Statistics: Custom Detail Report page: • You can sort the pages based on the information in one of the columns. See the “Resizing, Sorting, and Hiding Table Columns” section on page 3-279 for more details.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports • To display only the top 300 or bottom 300 records, based on the column by which the table is sorted, click the Top 300 menu option: – If the column is sorted in descending order, displays only the top 300 records. – If the column is sorted in ascending order, displays only the bottom 300 records. – To switch between the two displays, left-click the column header.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports The Linkset Statistics: Custom Detail Report page displays the following information: • Number and Sort Order (in header)—Displays the number of records in the table, the column by which the table is sorted, and whether the sort is in ascending or descending order. • ID—Internal ID, assigned by SGM, of the selected hourly linkset statistics summary report. To see the entire detailed report, click the ID.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports SGM enables you to modify the way information is presented in the Linkset Statistics: Custom Detail Report page: • You can sort the pages based on the information in one of the columns. See the “Resizing, Sorting, and Hiding Table Columns” section on page 3-279 for more details.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports • To display only the top 300 or bottom 300 records, based on the column by which the table is sorted, click the Top 300 menu option: – If the column is sorted in descending order, displays only the top 300 records. – If the column is sorted in ascending order, displays only the bottom 300 records. – To switch between the two displays, left-click the column header.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports Viewing the Current Point Code Inventory The Current Point Code Inventory page displays all point codes that are currently being used by all nodes that are known to SGM. To access the Current Point Code Inventory page, use one of the following procedures: • Select View > Reports > Point Code Inventory from the SGM Main Menu. • Select Point Code Inventory Reports from the SGM Server Home Page.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports The Current Point Code Inventory page displays the following information: • Number and Sort Order (in header)—Displays the number of point codes in the table, the column by which the table is sorted, and whether the sort is in ascending or descending order. • Signaling Point—Signaling point that is currently being used by a node.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports On the Point Code Inventory: Daily Reports page, point code inventory reports are archived by date. Each archived file contains a list of all point codes that were being used by all nodes that were known to SGM on that date. To view an archived point code inventory report, click a date.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports Viewing the Daily Point Code Inventory Export Files The Daily Point Code Inventory Export Files page displays all archived SGM daily point code inventory reports for the server to which you are connected, stored as downloadable Zip files. To access the Daily Point Code Inventory Export Files page, select Daily Point Code Export from the menu bar of any SGM Point Code Inventory Web page.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports To access the SGM System Reports Log: Last X Messages page, use one of the following procedures: • Select System Report Log from the SGM Server Home Page. • Select Log from the menu bar of any SGM Network Statistics or Accounting Statistics Web page. • Enter the sgm replog command. See the “SGM Commands and Descriptions” section on page B-2 for more information on the use of this command.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports The SGM System Report Parameters and Timers page displays the following information: • Server Name (in header)—Name of the SGM server for which report parameter and timer settings are being displayed. • Report Dir—Path and name of the directory in which SGM stores reports. The default reports directory is /opt/CSCOsgm/reports, but you can change the reports directory using the sgm repdir command.
Chapter 3 Managing ITP Networks Using SGM Working with SGM Statistics Reports • DiskCheck—Indicates whether SGM is to verify that a disk has at least 10 MB of space remaining before generating network statistics reports. For more information, see the description of the sgm statreps [diskcheck | nodiskcheck] command in the “SGM Commands and Descriptions” section on page B-2.
Chapter 3 Managing ITP Networks Using SGM Printing SGM Windows • WebUtil—Indicates whether SGM is to display send and receive utilization for linksets and links as percentages or in Erlangs, in Web pages. For more information, see the description of the sgm webutil [percent | erlangs] command in the “SGM Commands and Descriptions” section on page B-2. • Timer file for last report run—Indicates timer activities during the last report run by SGM.
Chapter 3 Managing ITP Networks Using SGM Connecting to a New Server Figure 3-92 Print Dialog The Print dialog enables you to specify print settings, such as which printer to print to, whether to send output to a file (the default location for the print file is your home directory), and whether to print duplex. When you are satisfied with your print settings, click Print. SGM prints the map. To exit the Print dialog at any time without printing, click Cancel.
Chapter 3 Managing ITP Networks Using SGM Connecting to a New Server To connect the client to a new server: Step 1 Step 2 (Optional) If you want to determine the default host name before you connect to the new server, it is contained in the SERVER_NAME entry in the System.properties file: • If you installed SGM in the default directory, /opt, then the location of the System.properties file is /opt/CSCOsgm/properties/System.properties. • If you installed SGM in a different directory, then the System.
Chapter 3 Managing ITP Networks Using SGM Integrating SGM with Other Products Integrating SGM with Other Products SGM does not require either CiscoWorks2000 or HP OpenView, but SGM does integrate with those products to provide added value.
Chapter 3 Managing ITP Networks Using SGM Integrating SGM with Other Products Integrating SGM with CiscoWorks2000 SGM can integrate with CiscoWorks2000 during installation, registering with CiscoWorks2000 as an installed application. See the “Installing SGM on Solaris” and “Installing SGM on Windows” chapters of the Cisco Signaling Gateway Manager Installation Guide for more information. You can also integrate SGM with CiscoWorks2000 after installation, using the sgm cw2ksetup command.
Chapter 3 Managing ITP Networks Using SGM Using the Windows Start Menu Launching CiscoView CiscoView provides a real-time, color-coded, graphical representation of Cisco ITPs. You can use CiscoView to quickly identify an incorrect status on a port or interface. If you are running CiscoWorks2000 on UNIX or Windows, you can access CiscoView through the link to the Web version of CiscoWorks2000.
Chapter 3 Managing ITP Networks Using SGM Using the Windows Start Menu Launching the SGM Client To launch the SGM Client, use one of the following procedures: • Double-click the SGM icon on the desktop. • Select Start > Programs > Cisco SGM Client > Launch SGM Client from the Windows Start menu. SGM launches the SGM Client. Launching the SGM GTT Client To launch the SGM GTT Client, select Start > Programs > Cisco SGM Client > Launch SGM GTT Client from the Windows Start menu.
Chapter 3 Managing ITP Networks Using SGM Using the Windows Start Menu Changing the Default SGM Telnet Path SGM provides a default Telnet interface for Telnet sessions, but you can also specify a path to a different Telnet application, if you prefer. To specify the path to the new Telnet application, use the following procedure: Step 1 Select Start > Programs > Cisco SGM Client > Modify Default SGM Telnet Path. SGM opens a DOS window, and asks you to enter the full Telnet executable pathname.
Chapter 3 Managing ITP Networks Using SGM Using the Windows Start Menu Launching the SGM SSL Certificate Tool To launch the SGM SSL Certificate Tool from the Windows Start menu, select Start > Programs > Cisco SGM Client > SGM SSL Certificate Tool. Uninstalling SGM You can uninstall SGM from the Windows Start menu. For details, see the “Uninstalling SGM” section of the Cisco Signaling Gateway Manager Installation Guide.
