Network Router User Manual

CHAPTER
7-1
Cisco VPN Solutions Center: MPLS Solution User Guide
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7
MPLS VPN Solution Troubleshooting Guide
This chapter describes how to recognize and troubleshoot problems you might encounter when
deploying MPLS VPN Solution services.
General Topics
1. Question: I executed an Add VPN Service to CE followed by a Deploy Service Requests, then I
selected Generate Audit Reports. However, the All VPN Service Requests Report indicates that the
service request is not in either a Deployed or Functional state. Where do I look?
Answer: If the service request is in the Requested, Invalid, or the Failed Deploy state, refer to the
“Provisioning Problems” section on page 7-3. However, if the service request is stuck in Pending,
refer to the “Auditing Problems” section on page 7-10.
2. Question: What are the service deployment states? What do they mean?
Answer: Table 7-1 describes the VPN service request deployment states.
Table 7-1 Summary of MPLS VPN Service Request Types
Service Request Type Description
Broken While the router is correctly configured, the service is unavailable (due to a
broken cable or Layer 2 problem, for example). A service request moves to
Broken if the Auditor finds the routing and forwarding tables for this service,
but they do not match the service intent.
Closed A service request moves to Closed if the service request should no longer be
used during the provisioning or auditing process. A service request moves to
the Closed state only upon a successful audit of a remove request. MPLS
VPN Solution does not remove a service request from the database to allow
for extended auditing. Only a specific administrator action results in service
requests being removed.
Deployed A service request moves to Deployed if the configlet commands have been
verified as found in the router configuration file. Deployed indicates that the
configuration file has been downloaded to the router, and the intent of the
request has been verified at the configuration level.