Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Revised March 31, 2006 This document provides instructions for integrating the phone system with Cisco Unity. Integration Tasks Before doing the following tasks to integrate Cisco Unity with the Avaya Definity/PBXLink phone system, confirm that the Cisco Unity server is ready for the integration by completing the applicable tasks in the applicable Cisco Unity installation guide.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Requirements Task List to Make Changes to an Integration Use the following task list to make changes to an integration after it has been created. 1. Start the Cisco Unity Telephony Integration Manager (UTIM). See the “Changing the Settings for an Existing Integration” section on page 40. 2. Make the changes you want to the existing integration. See the “Changing the Settings for an Existing Integration” section on page 40.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Integration Description • The phone system ready for the integration as described in the installation guide for the phone system. Cisco Unity Server • The applicable voice cards, installed. For details, refer to the “Supported Circuit-Switched Phone System Integrations” section in your version of Cisco Unity System Requirements at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Integration Description Configuration for 25 to 48 Ports Avaya Definity/PBXLink integrations with 25 to 48 ports can use one of the following configurations (others are possible): • (Recommended) A single PBXLink-48 box with Ports A and B set for calls only. • Two PBXLink-24 boxes with Port A of both set for calls only.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Integration Description Figure 2 Serial Connections Between Multiple PBXLink Boxes and Cisco Unity Add PBXLink boxes as needed.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Before programming the phone system, you need to plan how the voice messaging ports will be used by Cisco Unity.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Planning How the Voice Messaging Ports Will Be Used by Cisco Unity • The number of calls Cisco Unity will answer when call traffic is at its peak. • The expected length of each message that callers will record and that subscribers will listen to. • The number of subscribers. • The number of ports that will be set to dial out only. • The number of calls made for message notification.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phone System Programming the Avaya Definity/PBXLink Phone System If you use programming options other than those supplied in the following procedure, the performance of the integration may be affected. Caution In programming the phone system, do not send calls to voice messaging ports in Cisco Unity that cannot answer calls (voice messaging ports that are not set to Answer Calls).
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phone System Step 2 Use the Add Station command (for example, Add Station 2999) to assign an extension number for each digital line to the PBXLink box. Set the digital line options (Table 3) and button assignments (Table 4).
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phone System Table 4 Button Assignments for All Lines (continued) Button Assignment Setting 7 8 9 10 Step 3 call-appr Set the applicable feature button assignments depending on the number of PBXLink digital ports and whether load balancing is used. If there is a single PBXLink digital port and load balancing is not used, set the feature button assignments as shown in Table 5, then press Enter.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phone System Table 7 Feature Button Assignments for Second of Two PBXLink Digital Ports with Load Balancing (continued) Feature Button Number Setting 3 abrdg-appr Extn: <6th voice mail extension> . . .
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phone System Table 10 Feature Button Assignments for Third of Three PBXLink Digital Ports with Load Balancing Feature Button Number Setting 1 abrdg-appr Extn: <3rd voice mail extension> 2 abrdg-appr Extn: <6th voice mail extension> 3 abrdg-appr Extn: <9th voice mail extension> . . .
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box Setting Up the PBXLink Box When setting up the PBXLink box, you can access the configuration menus through the display panel and buttons on the PBXLink box. For details, refer to the PBXLink documentation, which is available from the manufacturer. To Update the PBXLink Box Firmware Step 1 In a web browser on your computer, go to the Cisco Unity Utilities Software Download page at http://www.cisco.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box Step 18 Click Send. Step 19 When the firmware upgrade is complete, exit HyperTerminal. Step 20 Repeat Step 5 through Step 19 for all remaining PBXLink boxes. Step 21 Connect the PBXLink boxes to the phone system and to the Cisco Unity server. To Set Up the PBXLink Box Step 1 On the PBXLink box, press Cancel until the main menu appears (the PBXLink version appears in the display).
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box Step 17 On the PBX Options menu, press the Up or Down arrow to select Configure Port A and press OK. Step 18 On the Configure Port A menu, press the Left or Right arrow to select Calls Only and press OK. Step 19 If you are setting up a PBXLink-24 box, continue to Step 20. If you are setting up a PBXLink-48 box, do the following substeps: a.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box Table 18 Random LTN Settings for Odd-Numbered Ports LTN Number Voice Messaging Port Value 0 0001 1 0003 2 0005 . . . Step 8 After all the odd-numbered voice messaging ports are set, press Cancel. Step 9 On the Port A LTNs menu, press Cancel. Step 10 On the SMDI Options menu, press the Up or Down arrow to select Port B LTNs and press OK.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box To Set Up the Port LTNs for Two PBXLink Digital Ports on Two PBXLink Boxes Step 1 On the first PBXLink box, confirm that the PBXLink Integration option is set to Stopped by doing the following substeps: a. On the main menu, press the Up or Down arrow to select Configuration and press OK. b. On the Configuration menu, press the Up or Down arrow to select Integration. c.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box Step 16 On the Port A LTNs menu, press the Up or Down arrow to select Mode of Operation and press OK. Step 17 On the Mode of Operation menu, press the Right or Left arrow to select Random and press OK. Step 18 On the Port A LTNs menu, press the Up or Down arrow to select Setup Random LTNs and press OK.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box Step 7 In the Setup Random LTNs field, enter the voice messaging port values (not the extension) for the first set of voice messaging port as shown in the following table, and press OK. Table 22 Random LTN Settings for the First Set of Ports LTN Number Voice Messaging Port Value 0 0001 1 0004 2 0007 . . .
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box Step 20 After all of the voice messaging ports in the second set are set, press Cancel. Step 21 On the Port A LTNs menu, press Cancel. Step 22 On the SMDI Options menu, press the Up or Down arrow to select Port B LTNs and press OK. Step 23 On the Port B LTNs menu, press the Up or Down arrow to select Mode of Operation and press OK.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box Step 4 On the Port A LTNs menu, press the Up or Down arrow to select Mode of Operation and press OK. Step 5 On the Mode of Operation menu, press the Right or Left arrow to select Random and press OK. Step 6 On the Port A LTNs menu, press the Up or Down arrow to select Setup Random LTNs and press OK.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box b. On the Configuration menu, press the Up or Down arrow to select Integration. c. Confirm that the Integration option is set to Stopped. If the Integration option is set to Started, press OK, press the Right or Left arrow to select Stopped, and press OK. Step 21 On the Configuration menu, press the Up or Down arrow to select SMDI Options and press OK.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box Step 2 On the Configuration menu, press the Up or Down arrow to select SMDI Options and press OK. Step 3 On the SMDI Options menu, press the Up or Down arrow to select Port A LTNs, and press OK. Step 4 On the Port A LTNs menu, press the Up or Down arrow to select Mode of Operation and press OK. Step 5 On the Mode of Operation menu, press the Right or Left arrow to select Random and press OK.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box Table 29 Random LTN Settings for the Second Set of Ports LTN Number Voice Messaging Port Value 0 0002 1 0005 2 0008 . . . Step 20 After all of the voice messaging ports in the second set are set, press Cancel. Step 21 On the Port A LTNs menu, press Cancel. Step 22 On the SMDI Options menu, press Cancel.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Creating a New Integration with the Avaya Definity/PBXLink Phone System Step 34 On the SMDI Options menu, press Cancel. Step 35 On the Configuration menu, press the Up or Down arrow to select Integration and press OK. Step 36 On the Integration menu, press the Right or Left arrow to select Started, and press OK. Step 37 Continue to the “Creating a New Integration with the Avaya Definity/PBXLink Phone System” section on page 29.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Creating a New Integration with the Avaya Definity/PBXLink Phone System Table 32 Step 10 Field Setting MWI On Code MWI Off Code On the Select Serial Integration Packet Settings page, enter the following settings, then click Next.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Creating a New Integration with the Avaya Definity/PBXLink Phone System Table 35 Selection Controls for the Reassign Subscribers Page Selection Control Effect Check All Checks the check boxes for all subscribers in the list. Uncheck All Unchecks the check boxes for all subscribers in the list. Toggle Selected For the subscribers highlighted in the list, toggles between checking and unchecking the check boxes.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Creating a New Integration with the Avaya Definity/PBXLink Phone System For best performance, use the first voice messaging ports for incoming calls and the last ports to dial out. This helps minimize the possibility of a collision, in which an incoming call arrives on a port at the same time that Cisco Unity takes the port off-hook to dial out.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Testing the Integration If your phone system uses MWI extension numbers that begin with zero (for example, 0123 or 09876), do the following procedure. To Enable MWI Extensions That Begin with Zero Step 1 On the Cisco Unity server, navigate to the \CommServer\Intlib directory on the drive on which you installed Cisco Unity. Step 2 In the Intlib directory, locate the file Avsmdi.avd. Step 3 Open the file in a text editor.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Testing the Integration c. Select New Exchange Subscriber. d. On the Add Subscriber page, enter the applicable information. e. Click Add. If your message store is IBM Lotus Domino, do the following: a. In the Cisco Unity Administrator, go to the Subscribers > Subscribers > Profile page. b. Click the Add icon. c. Click Notes. d.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Testing the Integration To Test an External Call with Release Transfer Step 1 From Phone 2, enter the access code necessary to get an outside line, then enter the number outside callers use to dial directly to Cisco Unity. Step 2 On the Status Monitor, note which port handles this call. Step 3 When you hear the opening greeting, enter the extension for Phone 1. Hearing the opening greeting means that the port is configured correctly.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Testing the Integration To Set Up Supervised Transfer on Cisco Unity Step 1 In the Cisco Unity Administrator, go to the Subscribers > Subscribers > Call Transfer page. If the name of the test subscriber is not displayed, click the Find icon (the magnifying glass) in the title bar, then click Find, and select the name of the test subscriber in the list that appears.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Integrating a Secondary Server for Cisco Unity Failover Integrating a Secondary Server for Cisco Unity Failover The Cisco Unity failover feature enables a secondary server to provide voice messaging services when the primary server becomes inactive. For information on installing a secondary server for failover, refer to the applicable Cisco Unity installation guide, available at http://www.cisco.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Integrating a Secondary Server for Cisco Unity Failover Figure 3 Connections Between the Phone System and Cisco Unity Servers Primary Cisco Unity server Phone system Secondary Cisco Unity server Data splitter Digital line RS-232 serial cables Analog lines 69257 PBXLink box The primary and secondary servers act in the following manner: • When the primary server is operating normally, the secondary server is inactive.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Integrating a Secondary Server for Cisco Unity Failover Step 8 At the prompt to restart the Cisco Unity services, click Yes. When restarting the Cisco Unity services, use the UTIM prompt instead of the Cisco Unity icon in the Windows taskbar. The taskbar icon does not restart all of the Cisco Unity services.
Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Changing the Settings for an Existing Integration Step 24 If you are using Cisco Unity version 4.0(4) or later and have not upgraded from an earlier version, skip the remaining steps. Otherwise, on the Windows Start menu, click Run. Step 25 Enter Regedit and click OK. Caution Changing the wrong registry key or entering an incorrect value can cause the server to malfunction.
Appendix: Using Alternate Extensions and MWIs Deleting an Existing Integration Step 8 If prompted, restart the Cisco Unity services. Deleting an Existing Integration If you want to delete an existing integration (for example, you have replaced the phone system with which Cisco Unity originally integrated), do the following procedure. To Delete an Existing Integration Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Cisco Unity > Manage Integrations. The UTIM window appears.
Appendix: Using Alternate Extensions and MWIs Alternate Extensions • Tip • Offer easy message access on direct calls from a cell phone, home phone, or phone at an alternate work site (assuming that the phone number is passed along to Cisco Unity from these other phone systems).
Appendix: Using Alternate Extensions and MWIs Alternate MWIs To Add Administrator-Defined Alternate Extensions Step 1 In the Cisco Unity Administrator, go to any Subscribers > Alternate Extensions page. Step 2 In the Administrator-Defined Alternate Extensions table, enter an extension in any row. When entering characters in the Alternate Extensions table, consider the following: • You can enter an extension up to 30 characters in length. (SIP integrations can use up to 30 alphanumeric characters.
Appendix: Using Alternate Extensions and MWIs Alternate MWIs Setting Up Alternate MWIs Cisco Unity can activate alternate MWIs. Note that depending on the phones and phone systems, some additional phone system programming may be necessary. Refer to the installation guide for the phone system. To enable alternate MWIs for extensions, do the following procedure for each subscriber who needs alternate MWIs.
Appendix: Documentation and Technical Assistance Conventions Appendix: Documentation and Technical Assistance Conventions The Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 uses the following conventions. Table 38 Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.
Appendix: Documentation and Technical Assistance Obtaining Documentation Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. For descriptions and URLs of Cisco Unity documentation on Cisco.com, see the About Cisco Unity Documentation. The document is shipped with Cisco Unity and is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/about/aboutdoc.htm.
Appendix: Documentation and Technical Assistance Documentation Feedback Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
Appendix: Documentation and Technical Assistance Obtaining Technical Assistance • For Nonemergencies — psirt@cisco.com In an emergency, you can also reach PSIRT by telephone: Tip • 1 877 228-7302 • 1 408 525-6532 We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.
Appendix: Documentation and Technical Assistance Obtaining Technical Assistance output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call. Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests.
Appendix: Documentation and Technical Assistance Obtaining Additional Publications and Information Obtaining Additional Publications and Information Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
Appendix: Documentation and Technical Assistance Obtaining Additional Publications and Information • World-class networking training is available from Cisco. You can view current offerings at this URL: http://www.cisco.com/en/US/learning/index.html Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only.
Appendix: Documentation and Technical Assistance Obtaining Additional Publications and Information Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.
