Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Published November, 2014 Cisco Systems, Inc. www.cisco.com Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco website at www.cisco.com/go/offices.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
CONTENTS 1 Preface i Audience and Use i Documentation Conventions i Cisco Unity Connection Documentation ii Obtaining Documentation and Submitting a Service Request Cisco Business Edition References in Documentation Cisco Product Security Overview CHAPTER 1 Installing Cisco Unity Connection Methods of Installation ii iii 1-1 1-1 Important Considerations for Installation 1-2 Pre-Installation Tasks 1-2 Creating a Virtual Machine 1-3 Changing the Boot Order of Virtual Machine Verifying DNS S
Contents CHAPTER 2 Backing Up and Restoring Cisco Unity Connection Components About COBRAS 2-1 2-1 About Disaster Recovery System 2-1 Components Supported for DRS Backup 2-2 Backup Files in DRS 2-2 Configuring DRS Backup 2-3 Configuring a Backup Schedule 2-4 Configuring a Manual Backup 2-5 Viewing the Backup Status 2-5 Viewing the Backup History 2-5 Configuring DRS Restore 2-6 Viewing the Restore Status 2-7 Viewing the Restore History 2-8 CHAPTER 3 Upgrading Cisco Unity Connection Upgrade Types 3-
Contents Manually Changing from the Server Status from Secondary to Deactivated 4-8 Manually Activating a Server with Deactivated Status 4-8 Effect on Calls in Progress When Server Status Changes in a Unity Connection Cluster Effect on Unity Connection Web Applications When the Server Status Changes 4-9 Effect of Stopping a Critical Service on a Unity Connection Cluster 4-10 Shutting Down a Server in a Cluster 4-10 Replacing Servers in a Cluster 4-11 Understanding Cluster in Detail 4-11 How a Unity Connect
Contents Viewing Reports for Licenses 6-4 Viewing the License Usage 6-4 Viewing the Last Connectivity Time with the PLM Server 6-5 Viewing the Hostname or IP Address of the Connected PLM Server Viewing the Last Compliance Time 6-5 License Parameters for Unity Connection Features 6-5 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.
Preface Audience and Use The Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x explains the installation or upgrade scenarios of Cisco Unity Connection in various supported deployments. This guide also covers the steps for different migration scenarios, such as migrating a Cisco Unity server to a Unity Connection server and migrating a Unity Connection server running on a physical server to a virtual machine.
The Installation, Upgrade, and Maintenance Guide for Cisco Unity Connection also uses the following conventions: Note Caution Warning Means reader take note. Notes contain helpful suggestions or references to material not covered in the document. Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Means reader be warned. In this situation, you might perform an action that could result in bodily injury.
Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. Using this product you agree to comply with applicable laws and regulations.
Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.
CH A P T E R 1 Installing Cisco Unity Connection Cisco Unity Connection can be deployed in either of the following ways: Note • Standalone Deployment: Involves the installation of a Unity Connection as a single server. • Cluster Deployment: Involves the installation of same version of two Unity Connection servers in an active-active or high availability mode.
Chapter 1 Installing Cisco Unity Connection Important Considerations for Installation Important Considerations for Installation Before you proceed with the installation, consider the following points: • Verify the system requirements, such as licensing and phone integration requirements necessary for the Unity Connection server in the System Requirements for Cisco Unity Connection guide at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/requirements/10xcucsysreq s.html.
Chapter 1 Installing Cisco Unity Connection Pre-Installation Tasks Table 1-1 Pre-Installation Tasks Task Step 4 Important Notes Configure an external NTP server during a Unity Connection For more information, see the Command Line Interface Reference Guide for Cisco Unified server installation. Solutions for the latest release, available at For a Unity Connection cluster, the NTP server helps to http://www.cisco.com/c/en/us/support/unified-comm synchronize time between publisher and subscriber server.
Chapter 1 Installing Cisco Unity Connection Pre-Installation Tasks Changing the Boot Order of Virtual Machine To Change the Boot Order of the Unity Connection Virtual Machine Step 1 In VMware client, power off the virtual machine that has the deployed OVA template. Step 2 In the left pane of VMware client, right-click the name of the virtual machine, and select Edit Settings. Step 3 In the Virtual Machine Properties dialog box, select the Options tab.
Chapter 1 Installing Cisco Unity Connection Pre-Installation Tasks Step 8 Click OK to close the Virtual Machine Properties dialog box. Step 9 Power ON the virtual machine. Verifying DNS Settings To Verify DNS Settings Step 1 Login to command prompt. Step 2 To ping each server by its DNS name, enter ping DNS_name. Step 3 To look up each server by IP address, enter nslookup IP_address. Gathering Information for Installation Use the Table 1-2 to record the information about your server.
Chapter 1 Installing Cisco Unity Connection Pre-Installation Tasks Table 1-2 Gathering Information for Installation Configuration Setting Description Time Zone: _____________________ Sets the local time zone and offset Yes, using the CLI command from Greenwich Mean Time (GMT). CLI > set timezone Select the time zone that most closely matches the location of your server.
Chapter 1 Installing Cisco Unity Connection Pre-Installation Tasks Table 1-2 Gathering Information for Installation Configuration Setting Description Can Setting Be Changed After Installation? Hostname and IP addresses: Sets whether to use DHCP to automatically configure the network settings on your server.
Chapter 1 Installing Cisco Unity Connection Pre-Installation Tasks Table 1-2 Gathering Information for Installation Configuration Setting Description Can Setting Be Changed After Installation? Administrator Account Credentials: Sets the administrator credentials for secure shell access to the CLI and for logging into Cisco Unified Communications Operating System and Disaster Recovery System. Login: No.
Chapter 1 Installing Cisco Unity Connection Pre-Installation Tasks Table 1-2 Gathering Information for Installation Configuration Setting Description NTP Servers: Sets the hostname or IP address of Yes, using Cisco Unified Operating one or more network time protocol System Administration: (NTP) servers that synchronizes with Settings > NTP Servers your Unity Connection server.
Chapter 1 Installing Cisco Unity Connection Pre-Installation Tasks Table 1-2 Gathering Information for Installation Configuration Setting Description Can Setting Be Changed After Installation? SMTP Server Sets the hostname or IP address for the SMTP server that is used for outbound e-mail, intrasite links, Voice Profile for Internet Mail (VPIM), and HTTPS networking.
Chapter 1 Installing Cisco Unity Connection Installation Scenarios Installation Scenarios Table 1-3 Installation Scenarios Standalone Deployment Installation Scenarios Installation Method Standard • Installing the Publisher Server, page 1-12 • Verifying the Installation, page 1-22 Unattended • Generating Answer File for Unattended Installation, page 1-16 • Installing the Publisher Server, page 1-12 • Verifying the Installation, page 1-22 Cluster Deployment Standard • Installing the Publisher
Chapter 1 Installing Cisco Unity Connection Installation Tasks Navigating Within the Installation Wizard For instructions on how to navigate within the installation wizard, see Table 1-4.
Chapter 1 Installing Cisco Unity Connection Installation Tasks Step 5 • If you want to perform a standard installation, select Proceed, and continue with this procedure. • If you want to perform an unattended installation, select Skip. Connect the answer file image on a virtual floppy diskette and select Continue. The installation wizard will read the configuration information during the installation process and then follow the steps mentioned in the Post-Installation Tasks, page 1-24 section.
Chapter 1 Installing Cisco Unity Connection Installation Tasks Step 16 • Select Yes to configure this server as the publisher server or as a standalone server and continue this procedure. The Network Time Protocol Client Configuration window appears. • Select No to configure this server as the subscriber server. In the Network Time Protocol Client Configuration window, enter the hostname or IP address of the NTP server(s) and select OK. The Security Configuration window appears.
Chapter 1 Installing Cisco Unity Connection Installation Tasks Configuring Subscriber Server on the Publisher Server To Configure Subscriber server on the publisher server Step 1 Sign in to Cisco Unity Connection Administration. Step 2 Expand System Settings and select Cluster. Step 3 On the Find and List Servers page, select Add New. Step 4 On the New Server Configuration page, in the Hostname or IP Address field, enter the hostname or IP address of the second server in the cluster.
Chapter 1 Installing Cisco Unity Connection Installation Tasks Step 5 Select OK to start installing the software. Step 6 When the installation process completes, you are prompted to log in using the Administrator account and password. Step 7 Complete the post-installation tasks that are listed in the Post-Installation Tasks, page 1-24 section. Generating Answer File for Unattended Installation You can generate answer files using Cisco Unified Communications Answer File Generator web application.
Chapter 1 Installing Cisco Unity Connection Installation Tasks Step 4 (Optional) If you want to enable Dynamic Cluster Configuration, enter a value in the Dynamic-cluster-config-timer field. Note Step 4 is mandatory when you are using Dynamic-cluster-configuration process for Touchless installation. Step 5 Enter details for the secondary node in the Secondary Node Configuration section. Step 6 In the List of Secondary Nodes list box, select Add Secondary Node.
Chapter 1 Installing Cisco Unity Connection Installation Tasks Touchless Installation for Virtual Machine Touchless installation is an enhancement of the existing unattended installation, which promotes simplified cluster installation. In unattended installation, you first install Unity Connection on the publisher server using answer file, add the subscriber server to the Cluster page of the publisher server, and then start the installation of subscriber server.
Chapter 1 Installing Cisco Unity Connection Installation Tasks In case you are using dynamic-cluster-configuration method of installation, then you just need to enable dynamic-cluster-configuration option in the AFG tool and follow the step1. Note 2. After generating the answer files, create a floppy image. For more information, see http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&exter nalId=1739. 3.
Chapter 1 Installing Cisco Unity Connection Installation Tasks You can access the upgrade file during the installation process either from a local disk (DVD) or from a remote FTP or SFTP server. To Apply a Patch Step 1 If you select Yes in the Apply a Patch window, the Install Upgrade Retrieval Mechanism Configuration window appears.
Chapter 1 Installing Cisco Unity Connection Installation Tasks • Step 3 To disable automatic negotiation, select No. The NIC Speed and Duplex Configuration window displays. Continue with Step 3. If you choose to disable automatic negotiation, manually select the appropriate NIC speed and duplex settings now and select OK to continue. The MTU Configuration window displays. Step 4 In the MTU Configuration window, you can change the MTU size from the operating system default.
Chapter 1 Installing Cisco Unity Connection Installation Tasks Step 11 To continue the installation, select Proceed or select Cancel to stop the installation. If you select Proceed, the Apply Patch window displays. Continue with Step 12. If you select Cancel, the system halts, and you can safely power down the server. Step 12 When the Apply Patch window displays, select No, the “Basic Install” window appears.
Chapter 1 Installing Cisco Unity Connection Installation Tasks The server opens a command line interface. Step 2 Verify that server network services are running: a. At the CLI prompt, enter the command utils service list. It might take a few minutes for all services to start completely. During this time, you might notice that services might be listed as [Starting]. b. Repeat the utils service list command until all network services are listed as [Started].
Chapter 1 Installing Cisco Unity Connection Post-Installation Tasks Caution Note All the existing Unity Connection configurations are lost after running the conversion. The unrestricted version of Unity Connection SRSV works only with the unrestricted version of Unity Connection (central) server.
Chapter 1 Installing Cisco Unity Connection Troubleshooting Installation Issues CLI>file list install * To view the log file from the command line, enter CLI>file view install log_file where log_file is the log file name. You can also view logs using the Cisco Unified Real-Time Monitoring Tool. You can dump the install logs to the serial port of a virtual machine using the “Dumping Install Logs” procedure mentioned at http://docwiki.cisco.
Chapter 1 Troubleshooting Installation Issues Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.
CH A P T E R 2 Backing Up and Restoring Cisco Unity Connection Components You must take the backup of Cisco Unity Connection components to avoid loosing any data or messages. The following are the tools supported for taking the backup or restoring the Unity Connection components: • COBRAS, see the About COBRAS, page 2-1 section. • Disaster Recovery System, see the About Disaster Recovery System, page 2-1 section.
Chapter 2 Backing Up and Restoring Cisco Unity Connection Components About Disaster Recovery System All the tasks related to Cisco Unified Operating System Administration web interface remain in the locked state when Disaster Recovery System backup or restore is running. This is because DRS locks the operating system platform API. All the Command Line Interface (CLI) commands continue to work except for the CLI based upgrade command since the platform API is locked.
Chapter 2 Backing Up and Restoring Cisco Unity Connection Components About Disaster Recovery System Caution • Whether the number of .tar backup files should exceed the total number of backups you defined for the backup device. • The .tar backup file to erase. DRS encrypts the .tar backup files using the security password configured during the installation of Unity Connection server. If you decide to change this password, perform a full DRS backup immediately.
Chapter 2 Backing Up and Restoring Cisco Unity Connection Components About Disaster Recovery System Caution Step 3 Do not use the same network location/directory for different backup devices. Backup files for each Unity Connection server must be stored in a directory dedicated to that server.
Chapter 2 Backing Up and Restoring Cisco Unity Connection Components About Disaster Recovery System Configuring a Manual Backup You can run a manual backup for all components each time you create or change the configuration of a backup device. Note Make sure to select all the components listed for backup. The amount of time required to complete the backup depends on the size of the database and the number of components selected for backup.
Chapter 2 Backing Up and Restoring Cisco Unity Connection Components About Disaster Recovery System Step 3 On the Backup History window, you can view the backup history after running a manual backup, to ensure it completed successfully. Configuring DRS Restore In case of Unity Connection cluster, you take the backup of publisher server only. Therefore, you need to restore only on the publisher server. To Restore the Software Components on Unity Connection Step 1 Install a new Unity Connection server.
Chapter 2 Backing Up and Restoring Cisco Unity Connection Components About Disaster Recovery System From the toolbar, select Restore > Restore Wizard. c. Select the backup device you re-created and select Next. d. Select the backup .tar file to restore the components and select Next. Note DRS time stamps each backup file enabling you to easily select the backup file to use for a restore operation. e. Select the software components to restore and select Next. f.
Chapter 2 Backing Up and Restoring Cisco Unity Connection Components About Disaster Recovery System Viewing the Restore History To View the Restore History in Disaster Recovery System Step 1 Sign in to Disaster Recovery System and login using the same Administrator username and password that you use for Cisco Unified Operating System Administration. Step 2 Select Restore > History. The Restore History window displays.
CH A P T E R 3 Upgrading Cisco Unity Connection You need to upgrade from the current version of Cisco Unity Connection to a higher version to use the new features supported with the new version. When you upgrade a server, the new version of Unity Connection is installed in a separate disk partition known as inactive partition. To activate the new version, you need to perform switch version.
Chapter 3 Upgrading Cisco Unity Connection Upgrade Types Table 3-1 Upgrade Matrix for Unity Connection Upgrade Type Upgrade Path Service Update (SU) Examples of supported paths: Refresh Upgrade (RU) • 10.5.x/10.5.xSUx1 to 10.5.xSUx2 • 8.6.x/8.6.xSUx1 to 8.6.xSUx2 8.5 or earlier to 10.x or later Description • SU is installed on the inactive partition to which you can switch later on. • ISO images are non-bootable images not meant for installation.
Chapter 3 Upgrading Cisco Unity Connection Status of Unity Connection Cluster During L2 Upgrade Note After the upgrade, you may need to reinstall the locale depending on the source and the target version. If the target version is compatible with the existing locales, then you need not install any new locales.
Chapter 3 Upgrading Cisco Unity Connection Duration of Upgrade • If the phone system is routing calls to the subscriber server, outside callers and Unity Connection users can leave voice messages but the messages are not immediately delivered to user mailboxes. During switch version on the subscriber server in a cluster, messages that were left on the subscriber server are copied to the publisher server and delivered to user mailboxes.
Chapter 3 Upgrading Cisco Unity Connection Prerequisites for Upgrade • Determine if you need COP files depending on the upgrade process. Download the COP and ISO image files from: http://software.cisco.com/download/navigator.html?mdfid=280082558&i=rm. • Backup all the existing data. For more information on backup and restore, see the Backing Up and Restoring Cisco Unity Connection Components chapter.
Chapter 3 Upgrading Cisco Unity Connection Prerequisites for Upgrade 2. If you are upgrading during non business hours, run the following command on the standalone server or the publisher server to speed up the upgrade process: utils iothrottle disable If you are upgrading during a maintenance window, you can speed up the upgrade by disabling the throttling. This decreases the time required to complete the upgrade but affects Unity Connection performance.
Chapter 3 Upgrading Cisco Unity Connection Prerequisites for Upgrade Upgrade the subscriber server following the steps mentioned in the Upgrading the Unity Connection Server, page 3-7 section. Switch to the upgraded software first on the publisher server and then on the subscriber server following the steps mentioned in the Switching to the Upgraded Version of Unity Connection Software, page 3-8 section. 9. Confirm that publisher server has Primary status and subscriber server has Secondary status.
Chapter 3 Upgrading Cisco Unity Connection Prerequisites for Upgrade Caution If you loose your connection with the remote server or close your browser during this step, you may see the following warning when you try to view the Software Installation/Upgrade page again: Warning: Another session is installing software, click Assume Control to take over the installation. To continue monitoring the upgrade, select Assume Control. Step 13 Select Next.
Chapter 3 Upgrading Cisco Unity Connection Prerequisites for Upgrade Note You can check the status of the upgraded software run the CLI command show cuc version. The upgrade is complete when the inactive partition has the upgraded software and the active partition has the old software. Applying COP file from a Network Location To Apply a COP file from Network Location Step 1 Copy the Cisco Option Package (.cop) file on an FTP or SFTP server that the server can access.
Chapter 3 Upgrading Cisco Unity Connection Rollback of Unity Connection Step 13 Run the CLI command utils service list to confirm that the Cisco Tomcat service is in the Running state. Rollback of Unity Connection After upgrading the Unity Connection version, you can rollback to the software version that was running before the upgrade by switching to the software version on inactive partition. Important Considerations for Rollback 1.
Chapter 3 Upgrading Cisco Unity Connection Rollback of Unity Connection To Rollback a Unity Connection Server to the Version in the Inactive Partition Step 1 Sign in to Cisco Unified Operating System Administration. Step 2 From the Settings menu, select Version and the Version Settings window displays. Step 3 Select the Switch Versions option. After you confirm that you want to restart the system, the system restarts that might take up to 15 minutes.
Chapter 3 Rollback of Unity Connection Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.
CH A P T E R 4 Configuring Cisco Unity Connection Cluster The Cisco Unity Connection cluster deployment provides high availability voice messaging through the two servers that run the same versions of Unity Connection. The first server in the cluster is the publisher server and the second server is the subscriber server. Task List for Configuring a Unity Connection Cluster Do the following tasks to create a Unity Connection cluster: 1. Gather Unity Connection cluster requirements.
Chapter 4 Configuring Cisco Unity Connection Cluster Administering a Unity Connection Cluster Note Cluster configuration is not supported with Cisco Unified Communications Manager Business Edition 5000. Administering a Unity Connection Cluster You must check the Unity Connection cluster status to ensure that the cluster is correctly configured and working properly. It is also important to understand the different server status in a cluster and the effects of changing a server status in a cluster.
Chapter 4 Configuring Cisco Unity Connection Cluster Administering a Unity Connection Cluster Table 4-1 Server Assignments and Usage of Voice Messaging Ports in a Unity Connection Cluster Integration Type Integration by Skinny Client Control Protocol (SCCP) with Cisco Unified Communications Manager or Cisco Unified Communications Manager Express Integration through a SIP Trunk with Cisco Unified Communications Manager or Cisco Unified Communications Manager Express Server Assignments and Usage of Voic
Chapter 4 Configuring Cisco Unity Connection Cluster Administering a Unity Connection Cluster Table 4-1 Server Assignments and Usage of Voice Messaging Ports in a Unity Connection Cluster (continued) Integration Type Server Assignments and Usage of Voice Messaging Ports Integration through PIMG/TIMG units Other integrations that use SIP • The number of ports set up on the phone system is the same as the number of voice messaging ports on each server in the cluster so that the servers share all the
Chapter 4 Configuring Cisco Unity Connection Cluster Administering a Unity Connection Cluster Step 3 On the Cluster Management page, under Port Manager, in the Change Port Status column, select Stop Taking Calls for the server. Restarting All Ports to Take Calls Follow the steps in this section to restart all the ports on a Unity Connection server to allow them take calls again after they were stopped.
Chapter 4 Configuring Cisco Unity Connection Cluster Administering a Unity Connection Cluster Table 4-2 Server Status in a Unity Connection Cluster Server Status Primary Responsibilities of the Sever in a Unity Connection Cluster • Publishes the database and message store both of which are replicated to the other server in the cluster. • Receives replicated data from the other server.
Chapter 4 Configuring Cisco Unity Connection Cluster Administering a Unity Connection Cluster Table 4-2 Server Status in a Unity Connection Cluster (continued) Server Status Starting Responsibilities of the Sever in a Unity Connection Cluster • Receives replicated database and message store from the server with Primary status. • Replicates data to the server with Primary status. • Does not answer phone calls or take messages.
Chapter 4 Configuring Cisco Unity Connection Cluster Administering a Unity Connection Cluster Step 3 On the Cluster Management page, from the Server Manager menu, in the Change Server Status column of the server with Secondary status, select Make Primary. Step 4 When prompted to confirm the change in server status, select OK. The Server Status column displays the changed status when the change is complete. Note The server that originally had Primary status automatically changes to Secondary status.
Chapter 4 Configuring Cisco Unity Connection Cluster Administering a Unity Connection Cluster Step 4 When prompted to confirm the change in the server status, select OK. The Server Status column displays the changed status when the change is complete.
Chapter 4 Configuring Cisco Unity Connection Cluster Administering a Unity Connection Cluster Effect of Stopping a Critical Service on a Unity Connection Cluster Critical services are necessary for the normal functioning of the Unity Connection system.
Chapter 4 Configuring Cisco Unity Connection Cluster Understanding Cluster in Detail Step 5 On the server with Secondary status (the one you want to shut down), change the status: a. Sign in to the Real-Time Monitoring Tool (RTMT). b. From the Cisco Unity Connection menu, select Port Monitor. The Port Monitor tool appears in the right pane. c. In the Node field, select the server with Secondary status. d. In the right pane, select Start Polling. e.
Chapter 4 Configuring Cisco Unity Connection Cluster Understanding Cluster in Detail How a Unity Connection Cluster Works The Unity Connection cluster feature provides high availability voice messaging through two Unity Connection servers that are configured in a cluster. The Unity Connection cluster behavior when both the servers are active: • The cluster can be assigned a DNS name that is shared by the Unity Connection servers.
Chapter 4 Configuring Cisco Unity Connection Cluster Understanding Cluster in Detail available. While the Connection Server Role Manager service is waiting for the keep-alive events, users signing in to the server with Secondary status will not be able to access their mailbox or send messages, because the Connection Server Role Manager service has not yet detected that the server with Primary status (which has the active message store) is unavailable.
Chapter 4 Understanding Cluster in Detail Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.
CH A P T E R 5 Maintaining Cisco Unity Connection Server This chapter explains following procedures that can be performed on a Cisco Unity Connection server • Migrating a Physical Server to a Virtual Machine, page 5-1 • Migrating from Cisco Unity 4.x and Later to Unity Connection 7.
Chapter 5 Maintaining Cisco Unity Connection Server Migrating a Physical Server to a Virtual Machine Replacing a Publisher Server While you are upgrading the publisher server in a Unity Connection cluster, the subscriber server continues to provide services to the users and callers. Note In case of a standalone server, replace the server during off-peak hours to avoid call-processing interruptions and impact to services.
Chapter 5 Maintaining Cisco Unity Connection Server Migrating a Physical Server to a Virtual Machine Step 4 Step 5 • Time zone • NTP server • DHCP settings • Primary DNS settings • SMTP hostname • X.509 Certificate information (Organization, Unit, Location, State, and Country). Configure the cluster on the replaced publisher server: a. Sign in to Cisco Unity Connection Administration on the publisher server. b. Expand System Settings and select Cluster. c.
Chapter 5 Maintaining Cisco Unity Connection Server Migrating from Cisco Unity 4.x and Later to Unity Connection 7.x and Later b. In the Node field, select the subscriber server and select Start Polling. Note whether any voice messaging ports are currently handling calls for the server. c. Return to the Cluster Management page of Cisco Unity Connection Serviceability. d. • If no voice messaging ports are currently handling calls for the server, skip to the next step.
Chapter 5 Maintaining Cisco Unity Connection Server Replacing the Non-Functional Server Step 4 If you want to use the Migration Export tool and if you do not have a secure shell (SSH) server application installed on a server that is accessible to the Cisco Unity server, then install an SSH server application. The migration tool imports Cisco Unity data into Unity Connection 10.x that uses SSH to access the exported user data and messages.
Chapter 5 Maintaining Cisco Unity Connection Server Changing the IP Address or Hostname of a Unity Connection Server Tasks Procedure If Unity Connection is installed as a cluster and subscriber is not functioning. Install the subscriber server, see the Installing the Subscriber Server, page 1-15 section. If both the servers are not functioning in a cluster. • Replace the publisher server, see Installing the Publisher Server, page 1-12 section.
Chapter 5 Maintaining Cisco Unity Connection Server Changing the IP Address or Hostname of a Unity Connection Server • If the value of the Hostname/IP Address column is an IP address, the server is defined by an IP address. Important Considerations before Changing the Hostname or IP Address of a Unity Connection Server Caution 1.
Chapter 5 Maintaining Cisco Unity Connection Server Changing the IP Address or Hostname of a Unity Connection Server Note • Change DHCP/DNS settings from Cisco Unified Operating System Administration> Settings and select the applicable option from IP, and restart Unity Connection by running the CLI command utils system restart. • Disable DHCP on Unity Connection by running the CLI command set network dhcp and then manually change the IP address by doing the procedure given below.
Chapter 5 Maintaining Cisco Unity Connection Server Adding or Removing Unity Connection Languages Note c. Specify an alternate hostname for the server by running the set web-security CLI command. In the Hostname, change the hostname of the server. • Enter a certificate signing request.
Chapter 5 Maintaining Cisco Unity Connection Server Adding or Removing Unity Connection Languages a. Sign in as a registered user on the following Cisco.com link: http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240. b. Expand Unified Communications Applications > Voicemail and Unified Messaging > Cisco Unity Connection, and select the applicable Unity Connection version. c. On the Select a Software Type page, select Cisco Unity Connection Locale Installer. d.
Chapter 5 Maintaining Cisco Unity Connection Server Adding or Removing Unity Connection Languages Installing Unity Connection Language Files from a Disk To Install Unity Connection Language Files from a Disk Step 1 Stop the Connection Conversation Manager and Connection Mixer services: a. Sign in to Cisco Unity Connection Serviceability. Expand the Tools menu and select Service Management. b. From the Critical Services menu, in the Connection Conversation Manager row, select Stop. c.
Chapter 5 Maintaining Cisco Unity Connection Server Adding or Removing Unity Connection Languages To Install Unity Connection Language Files from a Network Location or from a Remote Server Step 1 Stop the Connection Conversation Manager and Connection Mixer services: a. Sign in to Cisco Unity Connection Serviceability. Expand Tools menu and select Service Management. b. In Critical Services, for the Connection Conversation Manager row, select Stop. c. Wait for the service to stop. d.
Chapter 5 Maintaining Cisco Unity Connection Server Adding or Removing Unity Connection Languages Note c. In the Critical Services menu, in the Connection Conversation Manager row, select Start. Wait for the service to start. d. In the Critical Services menu, in the Connection Mixer row, select Start. Wait for the service to start. You need to restart Cisco Tomcat service after you have installed language file from a disk.
Chapter 5 Adding or Removing Unity Connection Languages Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.
CH A P T E R 6 Managing Licenses Cisco Unity Connection licenses are required to use various features supported with the product. To use various Unity Connection features, corresponding licenses must be installed on Prime License Manager (PLM) and Unity Connection must synchronize with the PLM server to obtain the desired license status. Installing Licenses on the PLM server Follow the given two steps to configure the Unity Connection licenses: 1. Install license on the PLM server.
Chapter 6 Managing Licenses Licenses in Unity Connection Cluster The system operates on demo licenses that expire in 60 days. Unity Connection must be connected to the PLM server to install sufficient feature licenses before the licenses expire. • Compliance: After connecting Unity Connection to the PLM server and installing the respective feature licenses, the license status in Unity Connection changes to the Compliance mode.
Chapter 6 Managing Licenses Migrating Licenses Note • Migrating Licenses from Cisco Unity, page 6-3 • Migrating Licenses from Unity Connection 8.6 and Earlier Releases, page 6-3 Before starting the migration or uploading the legacy license information, you must configure Unity Connection with the PLM server. For more information on configuring Unity Connection with the PLM server, see “Add Product Instance” section in “Operation” chapter of Cisco Prime License Manager User Guide, Release 10.
Chapter 6 Managing Licenses Viewing Reports for Licenses Step 3 Enter the CLI credentials and select OK. Step 4 Browse to the backup location for exporting the legacy license data in the Backup Destination tab. Step 5 Select the Export Data tab to export the legacy license data. Note Similarly, you can use COBRAS import tool to import the backup data to the upgraded version. Using Upgrade Process If you are upgrading from Unity Connection 8.6 and later releases to Unity Connection 9.
Chapter 6 Managing Licenses License Parameters for Unity Connection Features Step 3 On the Licenses page, from the Status menu, the value of the Last Connectivity Time of Unity Connection with the PLM server is displayed. Note The value of the Last Connectivity Time with the PLM Server will be in Coordinated Universal Time (UTC) time zone.
Chapter 6 Managing Licenses License Parameters for Unity Connection Features License Parameter Feature Description CUC_BasicMessaging Total number of voicemail users. Specifies the maximum number of voice mail users configured in Unity Connection. CUC_EnhancedMessagi ng Total number of enhanced messaging users. Specifies the maximum number of Unity Connection SRSV users configured on Unity Connection. The Unity Connection SRSV users are reflected under this tag only when the branch is active.
