User Manual

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Appendix A
Appendix AAppendix A
Appendix A
Troubleshooting
Q&A
These guidelines give you tips to deal with some problems you may encounter while using the Wireless LAN
card. If the problems remain unsolved, contact your dealer for assistance.
Problem: Windows can not recognize the card.
Solution: Please check if PC Card support is installed. Double-click the PC Card icon on Control
Panel. If PC Card support is not activated, you should activate it now.
Problem: Ejecting the card from the PCMCIA socket hangs or reboots the computer.
Solution: To prevent this phenomenon from occurring, stop the card by using the PC Card tool in
the Control Panel or the PC Card icon on the taskbar before you remove the card.
Problem: The card cannot be detected when reinserted.
Cause: This is caused by certain unstable PCMCIA status lines when the card is removed and rein-
serted. The Windows 95/98 drivers may read an incorrect status during this period of signal
instability, and fail to detect the correct status of the card.
Solution: The card can be detected by clicking Refresh in Device Manager.
Question: What is the Microsoft digital signature?
Answer: Drivers that pass Microsoft Windows 2000 certification receive a digital signature file from
Microsoft. The Wireless LAN card does not have such a digital signature, however it is fully compati-
ble with Windows 2000.
Question: The Wireless Utility icon on system tray is always red.
Answer: Please make sure that all clients have the same SSID. The SSID is case sensitive. And set
all clients to the same wireless channel and make sure you are within range of an Access Point or
client.
Question: Can not connect to one of the clients in the network.
Answer: First of all, make sure that all clients are up and running with a green Wireless Utility icon.
And please check your TCP/IP setup is correct for your network.