User's Manual

Appendix B: How to Ping Your ISP’s

E-mail and Web Addresses

Virtually all Internet addresses are configured with words or characters (i.e.,

www.linksys.com, www.yahoo.com, etc.) In actuality, however, these Internet

addresses are assigned to IP addresses, which are the true addresses on the

Internet. For example, www.linksys.com is actually 216.23.162.142. Entering

that into your web browser will bring up at the Linksys home page every time.

IP and web addresses, however, can sometimes be long and hard to remember.

Because of this, certain ISPs will shorten their server addresses to single words

or codes on their users’ web browser or e-mail configurations. If your ISP’s e-

mail and web server addresses are configured with single words (“www,” “e-

mail,” “home,” “pop3,” etc.) rather than whole Internet Addresses or IP

Addresses, the Router may have problems sending or receiving mail and

accessing the Internet. This happens because the Router has not been config-

ured by your ISP to accept their abbreviated server addresses.

The solution is to determine the true web addresses behind your ISP’s code

words. You can determine the IP and web addresses of your ISP’s servers by

“pinging” them.

Step One: Pinging an IP Address

The first step to determining your ISP’s web and e-mail server address is to

ping its IP address.

1. Power on the computer and the cable or DSL modem, and restore the

network configuration set by your ISP if you have since changed it.

2. Click Start, then Run, and type “command.” This will bring up the DOS

window.

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If you don’t have your ISP’s web and e-mail IP addresses, you must

either get them from your ISP or follow these steps prior to connecting the

Router to your network.

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