User's Manual

14
5. Troubleshooting
a) Cannot connect to the AP.
¾ Check if SSID, Authentication, and WEP settings of 8370 are the same as AP’s.
¾ Some particular settings :
z Cisco AP: Authentication must be "Open System".
z Lucent AP: The Preamble must be "Long".
z Symbol AP: The power saving must be "disabled"
b) Does not power up after pressing POWER key.
¾ Make sure the battery is loaded.
¾ Charge the battery and check the charging status. If no charging information shown on the
display, reload the battery and check if the battery is properly installed then try again.
¾ Call for service if problem persists.
c) Cannot transmit data or programs via the terminal’s communication port.
¾ Check if the cable is plugged tightly, then,
¾ Check if host communication parameters (COM port, baud rate, data bits, parity, stop bit)
match with the Terminal's.
d) Keypad does not work properly,
¾ Turn off the power then press the 7, 9 and POWER keys simultaneously to enter the system
menu.
¾ From the system menu, select the Test and then its sub-item KBD.
¾ Perform the key-in test.
¾ If problem persists, call for service.
e) Scanner does not scan,
¾ Check if the barcodes used are enabled, or
¾ Check if battery-low indicator is shown on the LCD display. If yes, charge the battery.
¾ If problem persists, call for service.
f) Abnormal responses,
¾ Open the battery cap and re-load the battery.
¾ Enter system menu by pressing 7, 9 and POWER keys simultaneously.
¾ Check if the terminal can have a correct response by performing tests.
¾ If problem persists, call for service.