User`s manual

NexSens Technology, Inc.
iSIC User‟s Manual 26
1.4.6 Troubleshooting Cellular Connection
If you experience communication problems with a 3100-iSIC the first step is to make sure you
can communicate to the modem itself.
From the Start Menu in Windows, select Run. Then type “cmd”. Alternatively open the
command prompt from Start | Program Files | Accessories | Command Prompt.
Type the word “ping” followed by a space and then the IP address of the 3100-iSIC you are
trying to communicate to. If you do not know the address but have an icr file already setup, you
can get this information by clicking “Setup” and looking at the connection settings.
You should see “Reply from…” on the screen. If you see all “Retry” then there is a problem with
the modem power, or cellular signal.
Note: Sprint/Nextel iDEN modems cannot be pinged. Verify what cellular technology you are
using. This information can be found on the inside lid of the 3100-iSIC data logger.