User manual

Support information
First line troubleshooting, hardware.
First line troubleshooting, software.
Support Hours:
Support office hours are 9am-6pm EST, but we generally answer email from 8am to
midnight EST, 7 days a week, and at odd hours of the night.
The direct support email address is: [e-mail]
and we do answer
email within minutes.
Phone support can be reached at [phone]. If you do not reach us, please
do leave a message , as we endeavor to return calls within a few minutes within the
expanded hours noted above.
Please Note!
It is generally both helpful and essential to have as much information as possible
about the nature of the problem and the setup involved, including all equipment
being used, camera settings, Cinedeck settings, etc.
For instance, if you are using an esoteric piece of equipment in the signal chain, it
is critical that we know so we can make a correct diagnosis.
Is it plugged in?
Often the simplest things can make life difficult...always check the basics!
Is the power supply plugged in? battery charged? camera turned on? camera set-
tings correct?
Have you matched your camera settings?
Often the simplest things can make life difficult...always check the basics!
Is the camera set to P and the Cinedeck to PSF? Is the camera actually a 24p sig-
nal, or 59i masquerading as 24p via pulldown?