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7.9 Create Device Voice Log
Note: Please login as admin account or an account with the permission of “Administer” to create
device voice log.
This function is used only when you are having problems with sending and/or receiving faxes. The
voice log is used to analyze the cause of sending and/or receiving failure.
If your fax line is correctly connected to CimFAX (line status in “Version and Status” shows idle), and
the recipient’s fax number is correct, but sending fails, please try sending again and click “Device Voice
Log”. When the sending is done, a wav file will be created. Go to CimFAX directory, open “Voice log”
folder. You’ll find it. It is named with the current time.
If you are not able to receive fax, have someone send a test fax to you. Then follow the same steps to
get the voice log.
Please contact our tech support, describe your issue and send them these voice logs.