User Manual

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Q: How much will CimFAX fax server cost me?
A: It depends on which model you want to buy.
Q: Can I send and receive faxes when I am not in the office?
A: Yes, you can, as long as you set up port forwarding 3001-3008 on your router and check on
permission of remote access for the user. Please note: admin account does not have permission of
remote access due to security reasons.
Q: Does CimFAX fax server send and receive via network?
A: CimFAX fax server sends and receives faxes via telephone line while forward and distribute faxes
via encrypted network (usually the intranet).
Q: Which scanner shall I use to connect with CimFAX fax server?
A: CimFAX supports most scanners that have TWAIN connectors. A4 scanner is recommended.
Meanwhile, if you want to send multiple pieces of paper invoice, we suggest you use CCD scanner. But
if you barely send invoice, we suggest you use CIS scanner which doesn’t need warming-up.
Q: Why I can’t see the caller ID？
A: Please make sure that you have bought caller ID service and set the server to auto receive after 2 (or
more) rings (See 5.4 Fax Options).
Q: What if server memory run out?
A: CimFAX fax server can meet the demand of most customers. 512 MB memory stores up to 10,000
pages of fax. If storage is used up to 90%, the server will auto delete some of the earliest faxes to free
space. Faxes already forwarded to other users are stored in their computers and available for save and
backup.
Q: How to forward faxes to other users?
A: First you have to have “Distributor” permission. Right click one fax in public inbox, then click the
“Distributor” button and then you can forward faxes to other users.
Q: I have setup fax to email but I can’t receive the email when there’s fax coming?
A: The reasons may be:
●Server is not connected to the Internet
●Public SMTP or private SMTP has not been correctly set (try Outlook smtp)
●Fax to email is filtered as spam.
●User does not have permission of fax to email. Check it in “User Account”.
●SMTP server needs SSL or TLS connection.
Q: I often have to broadcast faxes to different recipients. Is there any easy and simple way to do