User's Manual

Troubleshooting
39
INCOMPLETE
DATA
Call information was distorted before reaching the
unit. Normal static on the telephone line can cause a
INCOMPLETE DATA message. If this condition persists,
check with your local telephone company to ensure that
there is not a problem with your phone line.
No dial tone Verify that the line cord is connected and secure.
Check that the handset is fully charged.
Move the handset closer to the base. See Going Out of
Range on page 23.
Phone doesn’t
ring
Verify that the ringer is not turned off on the base.
Press the base volume keys with the phone on-hook.
Verify that the LINE CORD is plugged in correctly.
Verify the handset ringer on/off switch, located on the
underside of the handset, is set on. If the phone still
does not ring, you might have too many communication
devices hooked to a single line. A communication device
can be a phone, modem, or facsimile (FAX) machine. Con-
tact your local telephone company business office for
help calculating the limit for your residence or business.
Move the handset closer to the base. See Going Out of
Range on page 23.
PAGE/FIND key
does not page the
handset
The handset is not communicating with the base. The
handset is either turned off, out of range, or the battery
needs recharging.
Speakerphone
does not work
Check the AC adapter. Be sure that the adapter is not
damaged and that it is securely plugged into a working
outlet. Also check that the wall plug is not controlled by a
wall switch.
Verify that the line cord is connected and secure.
Handset does not
work
Check the AC adapter. Be sure that the adapter is not
damaged and that it is securely plugged into a working
outlet. Also check that the wall plug is not controlled by a
wall switch.
Verify that the handset is turned on.
Place the in the cradle for several seconds. Ensure the
handset is making contact in the cradle.
Recharge the battery. See Charge the Handset on page 6
for more details.
Voice Mail light is
on, when there are
no messages in
the mailbox
Turn the light off manually. Enter programming mode
and turn off Voice Mail as described in Turn Voice Mail On
or Off on page 11. Then turn the function back on using
the same method.
Voice Mail key
dials my passcode
before the system
is ready for it.
Add more pauses to the dialing number. See Enter the
Access Number for Voice Mail on page 8.
SYMPTOM CORRECTIVE ACTION
Cidco980.book Page 39 Thursday, June 3, 1999 6:39 PM