User's Manual

30
TROUBLESHOOTING
Are you having trouble with your phone? Here are some of the most common prob-
lem areas and solutions.
S
YMPTOM CORRECTIVE ACTION
Blank or faint
screen
Turn the handset on and place it in the cradle for sev-
eral seconds. Ensure the handset is making contact in the
cradle.
Check the AC adapter.Be sure that the adapter is not
damaged and that it is securely plugged into a working
outlet. Also check that the wall plug is not controlled by a
wall switch.
Recharge or replace the battery. See Insert the Battery
into the Handset on page 6, for recharging details.
Turn Caller ID function on. Call Southwestern Bell’s Busi-
ness Office to ensure that either Caller ID or Call Waiting ID
service is active. Your phone is shipped with the service
enabled, check that you didn’t change the setting during
setup. See Set Up or Change Caller ID Settings on page 10.
Caller ID/
Call Waiting ID
doesn’t work
properly
Verify that Caller ID service is active. Call Southwestern
Bell’s Business Office to ensure that your services are
active. You can verify that Call Waiting is working by the
double tones, indicating an incoming call. That is pro-
vided that an extension is not being used.
Verify that you have turned on Caller ID as a setting.
See Set Up or Change Caller ID Settings on page 10. Also
check that the programming screen Call Waiting ID? is set
to YES as shown in Turn Call Waiting ID On or Off on page
11.
Charge light does
not work
Check whether the handset is making contact in the
cradle.
Check the AC adapter. Be sure that the adapter is not
damaged and that it is securely plugged into a working
outlet. Also check that the wall plug is not controlled by a
wall switch.
Handset lights do
not work.
Verify that the handset is turned on.
Press the TALK key to test. The TALK light should come
on.
Check to see that you have turned on the New Call
Light as a setting. See Set Up or Change Caller ID Settings
on page 10 for instructions.
Recharge or replace the battery. See Insert the Battery
into the Handset on page 6 for more details.
INCOMPLETE
DATA
Call information was distorted before reaching the
unit. Normal static on the telephone line can cause a
INCOMPLETE DATA message. If this condition persists,
check with Southwestern Bell to ensure that there is not a
problem with your phone line.
CL940SwbRevAFinal.book Page 30 Thursday, August 19, 1999 5:45 PM