User's Manual

24
Restoring to Factory Settings
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After that, the Hub is restored to factory settings.
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Troubleshooting
Problems Reason/ Solution
The Hub dose not respond to app
operation
Check whether the local network is
working
Make sure the Hub is powered by
adapter
Remote control does not work
Check if the remote control has been
paired to the Hub successfully
The distance between the Hub and
remote control is too far away
Door/ Window contact is triggered but
the control does not alarm
Check whether the system is in arm
state
Check if the Door/ Window contact has
been paired to the Hub successfully
The distance between the Hub and
Door/ Window contact is too far away
No sound when alarming
Check if the volume of the Hub is set to
mute; Reset alarm ring volume on App