User Guide

REPORTING SAFETY DEFECTS IN THE

UNITED STATES

• If you believe that your vehicle has a defect that could cause a collision or cause injury or death,

you should immediately inform the National Highway Traffic Safety Administration (NHTSA)

in addition to notifying the manufacturer.

• If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety

defect exists in a group of vehicles, it may order a recall and remedy campaign. However,

NHTSA cannot become involved in individual problems between you, your authorized dealer

and the manufacturer.

• To contact NHTSA, you may either call the Auto Safety Hotline toll free at 1–888–327–4236

(TTY: 1–800–424–9153), or go to http://www.safercar.gov; or write to: Administrator,

NHTSA, 1200 New Jersey Avenue, SE., West Building, Washington, D.C. 20590. You can also

obtain other information about motor vehicle safety from http://www.safercar.gov.

In Canada

• If you believe that your vehicle has a safety defect, you should contact the Customer Service

Department immediately. Canadian customers who wish to report a safety defect to the

Canadian government should contact Transport Canada, Motor Vehicle Defect Investiga-

tions and Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/eng/roadsafety/safedrivers-

childsafety-index-53.htm

• French Canadian customers who wish to report a safety defect to the Canadian govern-

ment should contact Transport Canada, Motor Vehicle Defect Investigations and Recalls at

1-800-333-0510 or go to http://www.tc.gc.ca/securiteroutiere/

CONSUMER ASSISTANCE