User manual

TVC-500 Operation Manual 5-1
020-100539-01 Rev. 1 (08-2010)
5 Troubleshooting
The TVC-500 is manufactured with numerous replaceable modules, such as printed circuit boards, optical &
hard drives and power supplies. This section outlines the details for proper troubleshooting of the TVC-500
and includes a diagnostic chart, which can help you find quick resolve to a specific problem.
5.1 Overview
For best results, find the subheading that best describes the problem you are experiencing, then follow the
recommendations in the order listed. If replacing a module is recommended, make sure to check the image
after replacement. If the symptom still exists, remove the newly replaced module and reinstall the original
module, and refer to the next recommendation. This practice ensures that modules are not replaced unnecessar-
ily.
NOTE: Refer to Section 6 Remove/Replace Chassis Components for instructions on replacing modules.
5.1.1 Troubleshooting Guidelines
Before you begin troubleshooting it is important that you read Section 4 Service
Guidelines
, and understand all the warnings and precautions that must be observed at all times while
diagnosing, and servicing the controller.
Consider the following before you begin troubleshooting:
• Ensure the controller is plugged in when necessary and safe to do so.
• Ensure cables are connected and not damaged.
• Check for a normal power up sequence.
• Check the display for any error codes present. Correct these if possible.
• Check source reliability. Switch sources if possible.
5.1.2 Help With Troubleshooting
If a performance problem still exists after referring to the chart and replacing the recommended module(s),
please contact Christie for additional help.
Technical Support Tel: [phone]
North America Only Email: [e-mail]