Specifications

Preface
Preface ix
Getting Help
If you have a technical question about ftServer system hardware or software, try these
online resources first:
• Online documentation at the StrataDOC Web site. Stratus provides
complimentary access to StrataDOC, an online-documentation service that
enables you to view, search, download, and print customer documentation. You
can access StrataDOC at the following Web site:
http://stratadoc.stratus.com
A copy of StrataDOC on supported media for your system is included with this
release. To order additional copies of the StrataDOC media or to obtain copies of
printed manuals, do one of the following:
– If you are in North America, call the Stratus Customer Assistance
Center (CAC) at [phone] or [phone], 24 hours a day, 7 days a
week.
– If you are located outside North America, contact your nearest Stratus sales
office, CAC office, or distributor; for CAC phone numbers outside the U.S., see
http://www.stratus.com/support/cac/index.htm.
– If your system is connected to the Remote Service Network (RSN
™
), issue the
OpenVOS maint_request command at the system prompt. Complete the
on-screen form with all of the information necessary to process your manual
order. You can use this command only on OpenVOS systems.
• Online support from Stratus Customer Service. You can find the latest technical
information about an ftServer system through online product support at the Stratus
Technical Support Web site:
http://www.stratus.com/support/technics.htm
If you are unable to resolve your questions with the help available at these online sites,
and the ftServer system is covered by a service agreement, please contact the Stratus
Customer Assistance Center (CAC) or your authorized Stratus service representative.
For information about how to contact the CAC, see the following Web site:
http://www.stratus.com/support/cac/
Commenting on the Documentation
To provide corrections and suggestions on the documentation, send your comments in
one of the following ways:
• By clicking the site feedback link at the bottom of a Help topic. Information to
identify the topic is supplied in the StrataDOC Web Site Feedback form.