User's Manual

14
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TV BOX
Chapter 8 Trouble Shooting
x as there is a risk of electric shock. If a fault occurs, first
check with points listed below before taking the TV Box for repair. If you are unable to remedy
a problem by following hints, consult your dealer for help.
Under no circumstances should you try to repair the TV Box by yourself, as this will invalidate
the warranty. Do not open the TV Bo
Problem Solution
No power
-Check if the power adaptor is properly connected to the power
and the TV Box.
-Press the power on the remote controller to turn on the power.
No picture
-Reconnect with HDMI cable or AV cable.
-Check if the TV is switched on.
No sound or distorted
sound
-Adjust the volume.
-Check that the speakers are connected correctly.
No audio or digital
output
-Check the digital connections.
-Check if your amplifier is set correctly.
The box does not respond
to the Remote Control
-Aim the remote control directly at the sensor on the front
of the TV Box.
-Reduce the distance to the TV Box.
-Replace the batteries in the remote control.
Player does not respond to
some operating commands
during playback
-Operations may not be permitted. Refer to the user manual.
-Possibility of system halted, re-insert with power adaptor
to restart.
No sound during movies
playback
-The audio codec may not be supported by the TV Box. You
can change to the supported audio on playing menu.
-Check the volume.
The contents of the USB
-The USB flash drive format is not compatible with
fla
the Box.
Box for 30seconds and restart the TV Box.
sh drive cannot be read
-lf one of the USB can not be read, please turn off the TV
Slow operation of the
USB flash drive
-Big file size or high resolution USB flash drive takes
longer time to read and display on the TV screen.
No sound with HDMI jack of box.
connection
-Check the connection between the TV and the HDMI
-Check your TV system setup.
-Check the volume.
The TV screen is blank
and the player LED is
blinking
-Turn off your TV Box, wait 30 seconds, turn it on again.
-If under HDMI status, check if HDMI connection is cor-
rect or change another HDMI cable set the output
resolution of this TV Box into 720p.